Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 999 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy products from adexa they are scam artists the send u faulty items in the hope u keep them I have now had 7 out of 9 items that were damaged or faulty I have spend 4k on equipment I am really disappointed. I the customer service mainly Eloise with her big mouth. She was telling it was my fault the goods are damaged I was trying to sort repair and she told me I had to send them back with 25 % of the cost being deducted. I had to pay for the pallets to be picked up. im telling u be careful with ordering look at the pictures I attached I have many more pictures and emails miles long. They have cost me to open my shop 3 months later then intentional was set for. The wilm not give u money back as fast u had paid them. Really stay away!!!! From this company. I am listing this company to authorities and hope they will shut this down.”

Helpful Report

Posted 3 years ago

“Spoke to an adviser on the phone explaining I needed some equipment by a certain date. The adviser said that it would not be a problem, 4 days after the agreed date still no items. I've spent over 2hours on hold over the last 4 days as anytime I call the wait times on hold are so long.. don't be fooled by being second in the Q this only means you have 20 or so minutes of waiting! So I haven't received my items the event was last night so I called them today to just cancel the order that hasn't even left their warehouse and they are saying that a 25% restocking fee is applicable. WHAT A JOKE COMPANY. Awful.. don't be fooled into believing anything they say! It wasn't even a cost issue, the reason brought from them is they assured me on the delivery time. Liars”

Helpful Report

Posted 3 years ago

“I received an item with damaged packaging and missing parts. Their customer care team are clueless and could not care less. They have no interest in you or your issues and hide behind their small print. I actually feel sorry for the staff they place in this position as they set them up to fail. I wonder what their staff turnover is like?.”

Helpful Report

Posted 3 years ago

“Worst company to deal with, please don't buy from them, they tried to charge me £160 for cancelling an order because they couldn't deliver to me in the time they stated. I had to contact my credit card company to get a full refund.”

Helpful Report

Posted 3 years ago

“Really bad service, my package never arrived and it took Adexa over 3 months to refund me, only after I said I would contact my bank. Appalling!”

Helpful Report

Posted 3 years ago

“Absolute shambles a company. Sold a faulty glasswasher and after chasing and chasing to get another one we had to wait weeks. Taking its toll on our business. We then decided to get a refund which they advised Would take 2 weeks. Terrible we will never use again.”

Helpful Report

Posted 3 years ago

“Order not received and they refuse to refund”

Helpful Report

Posted 3 years ago

“Bought my third ADEXA dishwasher ADX50BWS from this company and like all the rest of my previous commercial dishwashers fitted it myself which basically meant connecting the water and drain pipes and plugging it into a socket. Arrived on Friday 5th Nov 2021 and fitted the same day by close of business my staff informed me the machine would not stop filling and was overflowing from the door seal. Emailed ADEXA informed them of the problem on the brand new machine and the response was "Please provide us with the installation report" so I sent over exactly what I did i.e connected the drain pipe and water inlet pipe and plugged the machine in. ADEXA informed me that due to the machine not being fitted by an engineer the warranty did not cover any problems with the machine. I have spent well over £10,000 with this company since 2018 on various machinery for my six shops and will never spend another penny with them. They have supplied a faulty machine and the fact that I attached two pipes and plugged it in, instead of paying an engineer to do the same thing means I am now stuck with a machine that is sub standard. I would advise all potential customers of this company to bear in mind that they will use every trick in the book to not sort out any problems you have with their products. A 25% restocking fee just one of them. Buyer beware and shop somewhere where they will help if they have supplied a faulty machine.”

Helpful Report

Posted 3 years ago

“NOT A leading supplier of kitchen and catering equipment, THEY HAVE NO STOCK ON HAND AND GO SHOPPING WHEN YOU ORDER! Ordered weeks ago, failed to deliver, no answers from so called customer services, this company is a conn will now start a process to get money back The Owner is called Mr Hakan Baykal ADEXA DIRECT 1 Cosford Ln CV21 1QN Swift Valley Industrial Estate Or Unit 1 White Lane Farm, Tongham GU10 1BU Farnham United Kingdom”

Helpful Report

Posted 3 years ago

“Wish I can give less, chances after chances given. Bought a coffee machine which lasted around 3-4 months Contacted them under warranty and yet still we’re here waiting for almost 4 months with this faulty machine. I would never buy anything more from them. There policy is wrong. Once you’ve parted with your money that will be it. Welcome to hell”

Helpful Report

Posted 3 years ago

“Think again with your purchase Horrible company to deal with, I ordered 3 fryers for my Christmarket trading. In the beginning, they told me it's in stock and will be delivered soon. however, after long waiting, they told me it will need 7-10 working days and even with this, they can not guarantee. told me I can request a refund if no delivery until after 10 working days of waiting. I told them about the trading, and the possible losses, and told me nothing they can do. so I ordered from another supplier, and at the same time their product was delivered on the 10th day. and the price from the other supplier is less than half of Adexa's selling price with the same quality. so when I asked for the return, they are telling me I need to organise the return and on top of that, I need to pay 25% of RESTOCKING FEEs. I do not understand what is these RESTOCKING FEEs? I have not customised this product, why there is 25% of the fee with the product still in the original packages? The way they are doing business is not acceptable, they are not taking responsibility, just only care about their interest. Think again with your purchase with this company!!!”

Helpful Report

Posted 3 years ago

“Cheap products always break and they never answer phone or return calls when they say they will please avoid as there are better companies nisbets example pay bit more but better quality”

Helpful Report

Posted 3 years ago

“Disgusting company who do not care about customers in the slightest. I'm really disappointed that I didn't read the reviews before I purchased £400 worth of goods, and I really hope this review helps others to not make the mistake I have. Long story (and a very disappointing customer service interaction) short. We purchased two white lockers from this disgusting company for our new office. On arrival, everything looked great. After a few days we decided to put the lockers together and found out that we'd been sent grey cabinets. Not impressed, we unpacked the product to see if the doors were white only to find that the door looked like it had been hit multiple times and had very deep dents all the way down the door of the looker. Short side of the story, Adexa said they would send us either £20 credit for the damage or we'd have to pay to send the goods back, plus a £120 admin fee - and nothing about refunding us. Word of warning. buy from another company and read the terms and conditions. The first section will give you all the info you need and clearly will back up this review. You will not get what you see on their site. False advertising, disgusting customer service, only set out to make money and if I could remove the 1 star I would!”

Adexa Direct 1 star review on 4th November 2021

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Posted 3 years ago

“I place my order on the 14th of Oct 2021. Despite numerous phone calls and emails I am yet to take delivery. I asked them to cancel that order and reorder my goods as it must be lost in either their warehouse or DHL. The price might be right but if they don't back it up with good Customer Service, you may as well pay the extra. Very disappointed.”

Helpful Report

Posted 3 years ago

“Don't ever order anything from this company - the reviews are true. I ordered an item from them that was faulty, they then tried to have me repair the item myself which I refused to do because it was incredibly unsafe. Eventually, they collected the item (please note that I was refused a refund until they could prove it was faulty so they wanted it sent back to base first). They arranged a courier to pick it up and then somehow had it sent back to me (the item is huge so not ideal) before finally collecting it once again. Low and behold, the item needed a repair and so they repaired it and sent it back to me, even though I told them that I wanted a refund. I refused the delivery, it was sent back and now they are trying to charge me 25% to restock an item that isn't even new?! The most bizarre, rude company I have ever dealt with in my life - don't bother ordering anything from them.”

Helpful Report

Posted 3 years ago

“I have not received my order. There is no customer service and paid over £1000 for my item.”

Helpful Report

Posted 3 years ago

“Possibly the worst consonant and most rude and u helpful people I’ve ever dealt with. Sent out a pile of dented twisted panels and refused to refund or exchange as we took 3 days to tell them. They state only in 24 hours or tough luck.”

Adexa Direct 1 star review on 26th October 2021

Helpful Report

Posted 3 years ago

“Spent over 2000 with this company and in 2 years to of items have broken and when i call for parts they do t supply parts so basically the items after 2 years need to be thrown in bin , total rip off and customer service is very poor as not willing to help”

Helpful Report

Posted 3 years ago

“I wouldn't even give this company a 1 star review. I ordered a chip scuttle & a fryer for them both which have broke within a week of having them. The chip scuttles bulb stopped working after 1 use and the fryer has stopped heating after 1 week of using it. When I have emailed the company to complain, I have received the worst customer service from an Eloise including her accusing me of lying about the bulb not working in the scuttle which she clearly can see has stopped working after me sending video evidence to her. They are now saying that they cannot do anything about my chip scuttle as I didn't report it on the day - the day being a Saturday and their opening hours being Monday to Friday so I have to fix the scuttle myself. Regarding the fryer, I am expected to take 5 different steps before they even consider collecting it. One of these steps being to put it back in it's original packaging which I do not have as I stupidly binned it after thinking Adexa was a reliable company and my product wouldn't break down within a week of having it, considering it is brand new. I am now told that they can't do anything about either of my broken products and it's tough luck that they're broken. I will never ever order from this company again and I definitely will not recommend it to anyone. And as goes for their staff (Eloise) - they need to train their staff on customer service because from my first email, the service that I have received is disgusting. We are a small business which has been open for a month and we are now at a huge loss because of this company.”

Helpful Report

Posted 3 years ago

“I give these muppets zero stars. I contacted them straight away to return an unsuitable purchase and they are trying to charge me 25% to restock it. These guys are thieves!!! Stay well away. I only wish I had seen these reviews before”

Helpful Report

Posted 3 years ago

Adexa Direct is rated 1.1 based on 999 reviews