Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,024 Reviews

1 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 1,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

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“Items coming with missing parts - 2 months after not recovered. Item not coming in 2 months, had to find another solution after many request and being told tomorrow tomorrow tomorrow. The moment we decide to cancel they say it is dispatch and they want to charge 25% of the item and delivery at our charge when obviously no solution from their side. Customer service absolutely broken record and zero accountability and empathy as well as not listening. Asking for the Xth time the same thing.”

Helpful Report

Posted 3 years ago

“Patio heater exploded when turned on and tripped the main circuit. They demand engineer assessment then video evidence before addressing any refund. Consumer rights legislation does not seem to mean anything to them. Avoid at you peril!!”

Helpful Report

Posted 3 years ago

“Purchased a pressure cooker from them after 2 weeks it has come up with an error massage phoned to ask there advice and was told that we only have 14 days warranty on the product so we will have to get our own engineer to find the fault and all they will supply is the part. This company are not reputable!!!”

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Posted 3 years ago

“Avoid this company at all costs! Shocking!”

Helpful Report

Posted 3 years ago

“Worst company I have ever had the misfortune to deal with! Wrong item sent, and now saying it could take several weeks to send the right item! We are now without a fridge coming up to a busy weekend, and have the wrongly delivered item in our function area ahead of several parties this weekend with nowhere to store it! AVOID THIS COMPANY AT ALL COSTS!!!!”

Helpful Report

Posted 3 years ago

“Avoid at all costs. I wish I’d read all the negative reviews before purchasing anything from them. They sent us the wrong item and are now refusing to accept a return and/or send of them item we actually ordered. Eloise, the Customer Care Team Leader Adexa Direct, is both rude and unprofessional. I don’t think I’ve ever been treated this badly by a company. Definitely the last time we ever purchase anything from them.”

Helpful Report

Posted 3 years ago

“Absolutely shocking company to deal with, ordered about 4k worth of items in September 2021 followed by 3 months worth of chasing due to wrong items sent out by Adexa, which was a inconvenience in itself, but the most frustrating part is at the time of order adexa had a 10% discount that should’ve been applied at checkout, the discount was never applied but adexa promised this would be sorted, I’ve chased with about 20 emails and after 4 months of waiting frankly I’ve had enough, the service and communications is the worse I’ve ever seen by a company, the response is constantly got is the refund is still being looked into, last time I checked, it’s not very hard to process a refund but for adexa it clearly is.. I would highly recommend NOT to ever use this company, pay more and go elsewhere but please avoid this company at all costs”

Helpful Report

Posted 3 years ago

“Cheap poor quality equipment - terrible service and do not repair broken items that are within warranty”

Helpful Report

Posted 3 years ago

“Would give minus stars if I could. Absolute sham of a company who couldn’t be any less customer centred. Received damaged goods and they frankly do not want to know. Now stuck with a dented unit which looks horrible.”

Helpful Report

Posted 3 years ago

“Order a saucepan cost 99.00, when it was delivered it is way too big. Tried to return and told I have to return at my own costs and there will be a 25% restocking fee. No this wasn’t obvious when ordering from them. Disgusting as I wanted to exchange also. Beware of this company”

Helpful Report

Posted 3 years ago

“Bloody awful customer service Keep you on hold for ever!! Then palm you off Emails are just as bad Trying to get a refund for over a month and can’t get a straight answer from anyone DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 years ago

“Do not touch this company. Total shits !! Goods not fit for purpose !! We brought a cooker range they said the value was £4000-00 !! Didn't pay that because of their advertising gimmick !! We have it for 5 months !!! It's absolutely rubbish !! Not once have they got back too us !!! Their address is a farm !!! Just Please don't touch them !!!”

Helpful Report

Posted 3 years ago

“Scammers please avoid this company”

Helpful Report

Posted 3 years ago

“Total scammers please please avoid, shame trading standards are not fit for purpose in the UK. Unless it's fags or your trying to rip a corporation off.”

Helpful Report

Posted 3 years ago

“Adexa is an awful unscrupuloud company. we bought a wine cooler from them about three years ago which never worked. We called an engineer out who took it away. We never received a new working one and furthermore, we never got our money back. I think this is a huge scam!”

Helpful Report

Posted 3 years ago

“Arful product arful people disgusting attitude on phone bought a potato machine turned spuds 2 mush stay away from this company”

Helpful Report

Posted 3 years ago

“Please do not buy from this company. I purchased a fridge less than a month ago the item is clearly faulty. And they want me to get a engineers report to send me new parts. Costing me another £200”

Helpful Report

Posted 3 years ago

“Do not buy products from adexa they are scam artists the send u faulty items in the hope u keep them I have now had 7 out of 9 items that were damaged or faulty I have spend 4k on equipment I am really disappointed. I the customer service mainly Eloise with her big mouth. She was telling it was my fault the goods are damaged I was trying to sort repair and she told me I had to send them back with 25 % of the cost being deducted. I had to pay for the pallets to be picked up. im telling u be careful with ordering look at the pictures I attached I have many more pictures and emails miles long. They have cost me to open my shop 3 months later then intentional was set for. The wilm not give u money back as fast u had paid them. Really stay away!!!! From this company. I am listing this company to authorities and hope they will shut this down.”

Helpful Report

Posted 3 years ago

“Spoke to an adviser on the phone explaining I needed some equipment by a certain date. The adviser said that it would not be a problem, 4 days after the agreed date still no items. I've spent over 2hours on hold over the last 4 days as anytime I call the wait times on hold are so long.. don't be fooled by being second in the Q this only means you have 20 or so minutes of waiting! So I haven't received my items the event was last night so I called them today to just cancel the order that hasn't even left their warehouse and they are saying that a 25% restocking fee is applicable. WHAT A JOKE COMPANY. Awful.. don't be fooled into believing anything they say! It wasn't even a cost issue, the reason brought from them is they assured me on the delivery time. Liars”

Helpful Report

Posted 3 years ago

“I received an item with damaged packaging and missing parts. Their customer care team are clueless and could not care less. They have no interest in you or your issues and hide behind their small print. I actually feel sorry for the staff they place in this position as they set them up to fail. I wonder what their staff turnover is like?.”

Helpful Report

Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,024 reviews