Adexa Direct Reviews

“ They have failed to delivery my item and have sent it to the wrong address, they are refusing to send it to the correct address unless I pay for the delivery otherwise they will cancel my order, charge me £24 delivery fee plus 25% restocking fee. ”

“ Since 26th March, I have sent a further six emails asking for progress on a collection date and the delivery of my ice maker. ”

“ My wife and I were not at home so my eleven year old answered the door and the delivery company asked to unload the packages. ”

“ Clinical fridge. delivered after 3 days even thou paid next day delivery chased 3 or 4 times on telephone minimum wait 30mins. Product developed a fault 2 weeks after switching it on asked to send numerous videos of the plug, ventilation and door over 4 days. 4 days later still awaiting a solution as now passed to tech team and emails states upto 3 days to get back. ”

“ Once you unload from the delivery truck it is your problem. ”

“ What a sham of a company, products supplied damaged and after weeks of complaining they basically say they will do nothing as its your fault for accepting the delivery. ”

“ The trolley we receive was completely broken before delivery and has not been removed from its box. ”

“ This left me unable to monitor or prepare for the delivery as normal. ”

“ DO NOT USE THIS COMPANY.. Here is my on going story.. I purchased at item at 6am, I realised the item I wanted was the more expensive and bigger version so immediately sent an email asking if it was possible to change the order. No reply. I then called was on the phone for 30 minutes waiting. Spoke to a representative who advised my my order could not be cancelled as it had gone to shipments now the time is 12pm. If I wanted to cancel it would cost 25% of the fee already paid and it would still be sent and I would have to return. I then requested to speak to manager. No call back 2 days later. I emailed my complaint. The response what that they saw no wrong doing so diddnt feel the need to respond to my enquiry. 1.5 weeks later I have had no item I call back and am told the item was cancelled (I had not had a refund) and yes they could refund me minus the 25% I said I would rather have the item. They then told me I could not have the item unless I paid £50 for DELIVERY!! What on earth!! I had just paid £550 for my items… ABSOLUTELY DISGUSTING STAY CLEAR! ”

“ Each step taking 24hr - 72hr, turning my next day delivery into an almost month long process off the back of a mistake on their part, not mine. ”