Adexa Direct Reviews

“ DO NOT USE THIS COMPANY.. Here is my on going story.. I purchased at item at 6am, I realised the item I wanted was the more expensive and bigger version so immediately sent an email asking if it was possible to change the order. No reply. I then called was on the phone for 30 minutes waiting. Spoke to a representative who advised my my order could not be cancelled as it had gone to shipments now the time is 12pm. If I wanted to cancel it would cost 25% of the fee already paid and it would still be sent and I would have to return. I then requested to speak to manager. No call back 2 days later. I emailed my complaint. The response what that they saw no wrong doing so diddnt feel the need to respond to my enquiry. 1.5 weeks later I have had no item I call back and am told the item was cancelled (I had not had a refund) and yes they could refund me minus the 25% I said I would rather have the item. They then told me I could not have the item unless I paid £50 for DELIVERY!! What on earth!! I had just paid £550 for my items… ABSOLUTELY DISGUSTING STAY CLEAR! ”

“ Each step taking 24hr - 72hr, turning my next day delivery into an almost month long process off the back of a mistake on their part, not mine. ”

“ Disreputable Company Bought a chest freezer 30th April 24 allegedly in stock for dispatch delivery 3 days. ”

“ Bought a cooker from this company shocking service delivered with damaged top part of over, would not help in any way , could not return, or they would not even replace the damaged top part which was the easiest option, said we should of unpacked it at road side delivery to check not damaged and our fault , looked like they had tightened the srapping to tight on cooker and this bend the top of stainless steel top part , we had to bang out the dents in it to make it the best we could then spend £265 on again engineer to pass it fit for use, Megan who we spoke to was about as useful as a ashtray on a motorbike, use this company at your peril. ”

“ and paid next day delivery charges. ”

“ Unfortunately I didn't make the delivery driver stand on the driveway while I opened and inspected every single part. ”

“ Ordered two fridges, one turned up with some damaged packaging we accepted the delivery and checked it to find the glass was shattered and i e mailed them the same day as delivery. ”

“ After a delivery debacle the milk frothing unit on an expensive coffee machine stopped working after only 1 month of use, apprently they won't do anything unless a 'qualified catering engineer' (which isn't even a qualification) does report, which would likely cost £100s even if you can find someone to do it. ”

“ Product delivered promptly but one out of eight was broken when unpacked. Alexa refused to replace as their terms require immediate unpacking and checking before allowing delivery to be signed. Try telling that to your courier! ”

“ After using Adexa as a loyal customer having no issues with them for the past few years I placed a next day delivery order on 15th October for 9 tables and 9 table bases. ”