Adexa Direct Reviews

“ This was 30th September, after multiple attempts, of contacting, to get the returns label, I have now been on hold for 1 hour and 4 minutes, after being told just hold while I get the details. ”

“ An absolute joke of a company. All they are interested in is shifting products and if any customer services are required, forget it and their returns policy is non-existent. Their products are poor and their huge web discounts are violating trading standards as they were never on sale for original price. Just showing 70% to entice you in. If you buy from this company then you are taking a huge gamble in my experience. ”

“ I was informed that they did not accept returns and was told to video it not heating up . ”

“ Once that happens, they flatly refuse to honor any returns or refunds. ”

“ PLEASE! PLEASE! PLEASE avoid this company at all costs! Its wrong that they are allowed to trade. Goods arrived damaged, customer service is non existent and returns impossible. Its wrong and frustrating. I've had my fingers burnt using this company. They are a middle man. Stuff comes from china and moves to several depots in uk before coming to you. Hence most stuff is damaged. Please don't give them your money! ”

“ Please note that all returns must be made within 14 days, any returns made after this timeframe will be rescinded. ”

“ You might think the returns would be straightforwards. ”

“ Adexa will add additional requirements to returns - such as requiring the order to be returned on a pallet - otherwise, they will refuse to collect it. ”

“ Their illegal returns policy in this instance has genuinely caused our kitchen manager stress and wasted a lot of her time. ”

“ 2) I then had to take another set of pictures with the returns label attached as these were only provided after the first set of pictures had been sent. ”