Adidas Reviews

“ I contacted them again to which they told me I had to wait 14 days as I just wanted a refund. ”

“ An item I ordered was not in the package I received, I was told that everything is double checked at their end and that confirms the item was in the box. They're refusing to acknowledge they might have made a mistake and no replacement item or refund will be issued. Going round in circles with their terrible customer service department. ”

“ Ordered 2 items, only 1 arrived. Flatly refused a refund from their 'customer service' team despite several attempts to resolve. This company essential stole our money. Avoid at all costs. ”

“ I'm very upset. Bought a trainers and royal mail delivered it to a wrong address.🤬 Adidas doesn't care if the item is lost and takes long to refund your money. So I still don't have the shoes and money 🤬 ”

“ Just been reading other reviews of customer experience with Adidas UK when returning items and refusing to exchange or refund by telling customers the item does not meet return conditions because the item has been worn and in their words smelly!! Adidas UK customer services should be investigated for consumer affairs abuse!! ”

“ I was accused of returning an item that was in returns teams words, smelly!! I returned it to Adidas UK as it didn't fit me for an exchange but then received the item back saying I didn't meet their returns conditions!! It doesn't smell it never did and now I have an item I have paid for I can't wear!! I cannot get a refund or exchange they say!! Atrocious customer service! ”

“ After a few phone conversations, Adidas admitted they did not send the 4 other pair due to being out of stock and would refund me. ”

“ Did not received my order! When I tried to get a refund it was just 1 stalling technique after another! Customer service a joke. Will never buy from them again ”

“ Waiting 3 weeks for my package. Playing phone tag with addidas and FedEx. FedEx has lost the package and will not get a refund. Addidas says I have to wait 14 days for any updates. Tired of waiting. Will never buy from Addidas again!! Bad customer support. ”

“ I ordered shoes for my son's first day of school, which never arrived. Here we are, 3 weeks later, and we have no shoes or refund. I've chatted with them 3 times now and they tell me every time to check back in 7 days. For what? I want a refund. I've already driven 2 hours to have to buy the shoes AGAIN in time for school. They have the absolute worst customer service I've ever dealt with in my life. BEWARE. ”