“Adidas have started telling us how tall they're model is so you see how long the leg on the tracksuit bottoms are. Tracksuit bottoms are often too short which is a pain for ordering online. Problem solved.”
“Bought the Samba OG shoe and I liked it so much that I went back to buy a second pair but my size were unavailable. All I got from Adidas customer support was the run around about how they aren't told when new shipments come in. I started thinking that maybe they were going to change/replace this model so I ended up getting a second pair from Stuarts London (very happy with them). Just saw on Adidas.com that they have come out with a World Cup Samba FB? Next time just tell me you are changing the shoe Adidas!”
“Purchased Adidas Berlin! Checked out paid for them and got confirmation email. Then received email saying they had to cancel the order as none in stock and was system error.”
“I ordered an item nearly six weeks ago and the delivery time was 5-6 weeks but checking on my order it states waiting to be packed. I find that a firm of that size cannot deliver an order within an acceptable time scale. You should be ashamed that you take the customers Monies and do not react. Adidas takes your money and Customer service is NOT great :-( They only reacted once I emailed to chase”
“Adidas made my online shopping experience very quick and simple. They kept me informed all the way on where my parcel was and it was delivered with ease.
The January deals are also pretty good too!”
“Great website- customer reviews and how visual they are is extremely useful. Always excellent customer service and a £20 voucher to spend for being a loyal customer.”
“Shoddy workmanship. An hour waiting time on the phone to customer services. Then when eventually I get thru', I'm told the product is non returnable as the trainers were personalised for me by Adidas themselves(!!)
After informing customer services THEY WERE WRONG, they eventually offered to send an email to me to photograph the defect BEFORE they would replace them. I'm still waiting on the email .....................”
“I had a £20 gift voucher that Adidas had emailed me for being a loyal customer. Efficient website, easy selection and good stock. Fast delivery love the trainers thank you Adidas!”
“Unhappy. Delivery was delayed and apart from one email no correspondence...I telephoned 3 times and got got cut off after 5minutes . The third time it took 15 minutes for someone to answer ..Delivery arrived 3 weeks after order . Too late for birthday present . Thought by ordering direct it would be better. How wrong I was .Product was good ..”
