“Good fare and dealt greatly with a claim. Admiral Home Insurance.
Suffered a theft of three bicycles from our garage during our holidays. A few phonecalls later (been helped friendly by every single officer) I decided I found it worth to make the claim. The value of what I could claim was much higher than I thought, having been honest of two of them being second hand and 8 year old. Before I had submitted all the requested documents and photos they had already honoured the claim and the cheque was on its way! As supposed to what you would expect - that an insurer would try to find any reason not to pay out - they seem to be genuinely willing not to make it too much of an effort to help out.
Also at the time of taking on the policy, and the renewal, the price was one of the lowest of all the insurance companies. We went for the all comprehensive policy, which was relatively not much more than the medium or even the basic one. If that is the reason why they were extra easy with us, it is worth it. I said I wasn't sure if I had a photo of all of them, and definitely not a receipt, they said that that might not be a problem and they kept their word. Highly recommended!”
“The call agent, Missy, was super helpful. She talked me through all the available options, was patient, very pleasant, and I left the call feeling confident in the insurance I purchased.”
“I had very good service over the phone, the lady helped me through
all the process and answered all my queries which was very easy for me
to decide which policy I should go for.”
“First year quote good value, but then they uplift vastly. They have taken this new significant sum of money from my account even though we have cancelled, and I'm having a hell of a job getting it back. Delays and prevarication. It seems in this day and age banks can't transfer money within a fortnight!!!!”
“Worst company I have ever dealt with. Terrible, non existent customer service, huge delays in all replies. Definitely cannot be described as customer focus at all. Although the premium was slightly cheaper my experience with Admiral has proved you get what you pay for. My straight forward claim took three and a half years to resolve, in my opinion Admiral use delaying tattics in the hope you will give up. Friends have also encountered very similar problems. Although the accident was not my fault (third party admitted liability) Admiral made me feel like it was all my fault. Would never recommend Admiral to anyone, not even my mother in law!”
