“First call not a great experience from website,phoned again what a difference new member of staff ,excellent ,could not have been more helpful renewed 3 policies ,thanks”
“Chris, who we spoke to was extremely helpful and knowledgeable.
Discussed requirements at length and he explained various options to meet my exact requirements.
This was certainly my best experience dealing with an insurance company.
I recommend you try this company.”
“Thought I was insured but no!
I was a victim of a break in and Admiral spent the next 8 months trying to find ways of not paying out.
In the end no payment and refusal to insure in the future.
Disgusting service and a worse ordeal with them than being robbed!
Avoid if you want peace of mind with your insurance policy”
“after going on the confused.com site. and finding the price quoted is different to and most of the things quoed were in extas. to say that we would. so we rang admiral to except their renewal. they were good and also reduced our quote on hearing our experience with confused.com. very nice staff and helpful”
“Helped me find best deals with multi-buy. Now have home insurance and car insurance for two cars all joined up and pay a fraction of what I was being quoted for them separately. Great customer service team!”
“No proper details during registration to explain hidden charges. I was given additional charge with threatening messages. The auto renewal was at almost 100% increment. The charges were so exorbitant. At the time of exit wrong information was sent to me about claiming.”
“Good fare and dealt greatly with a claim. Admiral Home Insurance.
Suffered a theft of three bicycles from our garage during our holidays. A few phonecalls later (been helped friendly by every single officer) I decided I found it worth to make the claim. The value of what I could claim was much higher than I thought, having been honest of two of them being second hand and 8 year old. Before I had submitted all the requested documents and photos they had already honoured the claim and the cheque was on its way! As supposed to what you would expect - that an insurer would try to find any reason not to pay out - they seem to be genuinely willing not to make it too much of an effort to help out.
Also at the time of taking on the policy, and the renewal, the price was one of the lowest of all the insurance companies. We went for the all comprehensive policy, which was relatively not much more than the medium or even the basic one. If that is the reason why they were extra easy with us, it is worth it. I said I wasn't sure if I had a photo of all of them, and definitely not a receipt, they said that that might not be a problem and they kept their word. Highly recommended!”
“The call agent, Missy, was super helpful. She talked me through all the available options, was patient, very pleasant, and I left the call feeling confident in the insurance I purchased.”
“I had very good service over the phone, the lady helped me through
all the process and answered all my queries which was very easy for me
to decide which policy I should go for.”
