Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,921 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Questions

Metrics

4.7

Based on 7,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought 2 items and 1 isnt working. So in the process of sorting that out”

Helpful Report

Posted 3 years ago

We have resolved this query - our customer care team are always happy to help with any product issues 😊

Posted 3 years ago

“I ordered a Thalia tongue vibrator but it doesn’t work properly and now I cannot find it on the website”

Helpful Report

Posted 3 years ago

We have emailed you regarding this - please get in contact with us directly if you wish to sort a faulty product 😊

Posted 3 years ago

“All the lingere items I purchased were of poor quality and design. Total waste of resources all round.”

Helpful Report

Posted 3 years ago

“Paid extra for saturday delivery, it’s Tuesday and do not have my items.”

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Posted 3 years ago

Oh no - we have emailed you and refunded you due to this. Thank you for your understanding!

Posted 3 years ago

“Don’t waste your money. Great concept but doesn’t work as well as advertised. Stick to the satisfyer pro”

Helpful Report

Posted 3 years ago

Appreciate the feedback! Feel free to leave a product review so other customers know exactly what your experience was :)

Posted 3 years ago

“Charged up toy I brought and went to use it and wouldn’t work don’t know why not have emailed about it”

Helpful Report

Posted 3 years ago

“Paid for Saturday delivery, did not happen. Called many times to have the phone not answered over the weekend, left two messages to have my call returned this never happened. Sent an email requesting a refund on the delivery price for a Saturday delivery which was actioned.”

Helpful Report

Posted 3 years ago

Hi there, we were unable to take your calls over the weekend, but immediately responded to your email and refunded you. Unfortunately there were some delays with the couriers in your area. Glad we could resolve that for you!

Posted 3 years ago

“Does not vibrate unfortunately I got sold a dudd 😒 apart from the functions not working the size and feel of product is great I give 2 stars 🙂”

Helpful Report

Posted 3 years ago

“Sizes are not what they say at all bought my wife some lingerie”

Helpful Report

Posted 3 years ago

Please email us directly if you have any issues and we can solve them for you quickly. I have contacted you about this 😊

Posted 3 years ago

“I didn’t receive the item”

Helpful Report

Posted 3 years ago

We have emailed you about this! For us to solve any issues quickly please email us directly 😊

Posted 3 years ago

“I paid for priority shipping on one and normal for another but they arrived on the same day, therefore wasting my money. Not happy”

Helpful Report

Posted 3 years ago

Hi Rhonda!!! We have emailed you regarding this - it seems we were very quick that day so both your orders were extra fast 😊

Posted 3 years ago

“Two of my items had bird poo dried on the box. When its for intimate use its quite disgusting. Pay to double check when packaging the items to send away...”

Helpful Report

Posted 3 years ago

Hi April so sorry if that is the case! We have emailed you regarding this situation. If you ever have any issues with our products or delivery please do email us directly

Posted 3 years ago

“Hi there I find the products I ordered not as great as people are reviewing them”

Helpful Report

Posted 3 years ago

Thanks for your honest feedback!!! Please do review any products you had different experiences with onsite so people know which product you are talking about 😊

Posted 3 years ago

“I was disappointed in both toys purchased, one was to big and the other one im pretty sure is faulty :(”

Helpful Report

Posted 3 years ago

Hi there - we can see that you emailed us regarding this. We have replied detailing how we can solve this for you and provide a replacement if your item is faulty 😊

Posted 3 years ago

“Excellent fast delivery, but highly disappointed with the product, it doesn't do what its meant to. The hype about it is over rated I could hardly feel it, feel like I wasted my money 😣”

Helpful Report

Posted 4 years ago

Hi there!!! We have emailed you regarding this - please do contact our customer care team if you have any issues so we can resolve them for you quickly 😊

Posted 4 years ago

“I had purchased a Fantasy C-Ringz Ultimate Ass Gasm toy. The delivery of the items were very prompt, unfortunately one of the 4 buzzing beads that came in the package appeared to be not working. I have filed a issue to the support team and are not getting any results from them as they want video footage of the bead not working.”

Helpful Report

Posted 4 years ago

Hi Bernard! After we had more details from you we offered you a replacement - please note that when actioning a replacement we do need clear evidence and then we can easily help 😊

Posted 4 years ago

“Didn't arrive when they said it would and something that I brought was open”

Helpful Report

Posted 4 years ago

We are so sorry about this. We have already discussed this with you and have refunded you already for the day late shipping, as well as, for the item that had slightly torn packaging.

Posted 4 years ago

“I ordered a same day delivery for a special occasion and it arrived 5 days later. It ruined the occasion and upset my friend”

Helpful Report

Posted 4 years ago

We have emailed you regarding this situation. Please note that same day delivery was not ordered and it was sent out on a Friday 😊

Posted 4 years ago

“Ordered Satisfyer 2+, although delivery was quick (2 days) unit was defective. Won’t charge, won’t turn on.”

Helpful Report

Posted 4 years ago

So sorry about that!!! We did send out a replacement within 24 hours of being contacted about this 😊

Posted 4 years ago

“Very disappointing product. It doesn't work and when queried, there was absolutely no response from the team to date. Got to hand to them for the delivery, received it in record time, however, what's the point when it cannot be used for it's purpose. Will not recommend nor use atms again.”

Helpful Report

Posted 4 years ago

We did send an email regarding this and will send another one right away! All faulty product emails are replied to within 48hours onsite.

Posted 4 years ago

Adulttoymegastore is rated 4.7 based on 7,921 reviews