Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,921 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Questions

Metrics

4.7

Based on 7,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not had any contact about what ATMS said sounds like a product fault. In fact, I can’t I’d a review where a customer has said they’ve followed up and fixed a problem. It’s always “we’ll look into it”.”

Helpful Report

Posted 4 years ago

Hi there! We apologise about any inconveniences this may have casued! We have resent correspondence so keep an eye out for an email from our service team and we will solve issue asap! Please keep an eye out in your spam/junk sections too as our messages may end up there due to the nature of items we provide. Thanks for your patience and we look forward to solving this issue.

Posted 4 years ago

“Very high additional costs.Order cancelled a 30% cancellation fee !!!It is legal ?Warranty policy covers products only for 31 days! The products that I ordered were packed in a foil envelope, so the packaging of the products is completely bent. Free product (water-based lubricant) is valid until the end of this month.I definitely do not recommend this company.”

Helpful Report

Posted 4 years ago

Hi there Karolina! We are so sorry to hear about these issues regarding your order from us! We will look into these matters for you so please hold tight while we investigate these issues. We apologise for any inconveniences caused by this and appreciate your patience while we look into this matter. Thank you.

Posted 4 years ago

“Parcel is hasn’t arrived yet. Was due 5 days ago so poor rating so far”

Helpful Report

Posted 4 years ago

Sorry to hear of this delay in delivery! We will look into this for you and get to the bottom of this to see where this issue arose, and where the parcel is currently located. We apologise for any issues this may have caused and we thank you for your patience while we investigate this matter. Thank you.

Posted 4 years ago

“****WARNING**** Despite them having a co.uk site, 0800 number & UK customer service address they are not based in the UK at all and they will charge you extra to have your package delivered incurring import taxes. You cant get a refund or cancel. Find a UK store we have loads of decent ones - this company is VERY misleading and feels scammy!”

Helpful Report

Posted 4 years ago

Hi there! We are so sorry to hear about this issue which was encountered during your time shopping with us! This feedback will be passed onto the respective team and investigated further to resolve this issue. We apologise for the inconvenience caused and appreciate you bringing this to our attention as it will help us improve and prevent this occurring again in the future. Cheers.

Posted 4 years ago

“Terrible customer service, misleading items on site and uncooperative to refund, didn’t even offer a credit. I won’t be buying from this site again. Extremely disappointing!”

Helpful Report

Posted 4 years ago

Hi there. We are sorry to hear about your experience with us. We will launch an investigation into the items purchased to see where any issues may have occurred and look into the overall order. Once again, we apologise for this negative experience and any inconveniences it may have caused. Thank you for the review, we appreciate it and will use it to improve.

Posted 4 years ago

“My Parcel hasn’t arrived I would like a credit”

Helpful Report

Posted 4 years ago

Sorry to hear of this. We have contacted you regarding this matter so please keep an eye out in your emails regarding this shipping issue. Thank you for your patience and we will get to the bottom of this matter ASAP.

Posted 4 years ago

“Twice faulty products in the past! And recent product has yucky sticky disgusting liquid gel leaking all over it. Very disgusting! Can’t even get it off! This is very dangerous because it can be hazard! However customer service was terrible and it took so long to respond me. I’ve sent photo and video clips to them but response so slow. I’ve given them chances twice in the past re-faulty products but this time I’ve totally lost confidence. Please do not buy anything expensive from Adult Toy Megastore in New Zealand. The risk of faulty is high! Wish I could give no star here! Terrible!”

Helpful Report

Posted 4 years ago

We're so sorry to hear of this, Sharon! This is unacceptable so we'll be investigating this thoroughly. We have sent you correspondence regarding your issues so please keep an eye out in your mail (spam/junk as well as our messages sometimes end up there) and we'll get to the bottom of this ASAP. Thanks for your patience and for pointing this out.

Posted 4 years ago

“Product very poor issue unresolved lack of communication overall very poor experience”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue regarding the communications. We will send you an email regarding your experience/issues so please watch out for an email from us. Thank you for your patience.

Posted 4 years ago

“Why "gift" me a $10 voucher when shipping is $10??? Would not shop here again.”

Helpful Report

Posted 4 years ago

Hi there. We appreciate your feedback and it will be passed on to the team that deals with this area. Thank you for shopping with us regardless and we're sorry to see you go.

Posted 4 years ago

“I ordered totally different product and got something that is not useful for me”

Helpful Report

Posted 4 years ago

We're sorry to hear of this issue. We will look into this for you to investigate what went wrong so please hold tight while we get to the bottom of this. Expect correspondence from our service team regarding this matter (please make sure to check your spam and junk mail too) in the near future. Thank you for writing and for your patience.

Posted 4 years ago

“Don't order from this company if you are in the UK (from their .co.uk site). Items are despatched from News Zealand. It has been 11 days and there is still no sign of the package.”

Helpful Report

Posted 4 years ago

We're sorry to hear of this issue regarding the whereabouts of your package. We will look into this matter for you and get to the bottom of this ASAP. Thank you for the feedback and for your patience.

Posted 4 years ago

“We thought the product was complete rubbish”

Helpful Report

Posted 4 years ago

We're sorry to hear of this! If you have any issues with the product please get in touch with our service team so we can investigate further. Thank you for your review.

Posted 4 years ago

“Broke after one use v sad 🥺”

Helpful Report

Posted 4 years ago

Hi there Tas, we're sorry to hear of this! It sounds like the item ordered was potentially faulty so we will investigate this and get to the bottom of the issue ASAP. Please hold tight while we contact you. Cheers.

Posted 4 years ago

“When it says live chat then makemitmlive chat not we will get back to you in 48mhours”

Helpful Report

Posted 4 years ago

Hi there. Thank you for the feedback. It will be passed on to the appropriate team to be looked into further. Thank you for the feedback, we appreciate it.

Posted 4 years ago

“We purchased 3 items. One didn’t work at all, it wouldn’t charge, whilst a second item was poorly designed & a complete disappointment. Fast delivery, but that’s about it.”

Helpful Report

Posted 4 years ago

Hi there. We're sorry to hear of these issues regarding your purchase. It sounds like the item purchased was faulty. Please get in touch with us so we can look into this issue for you as we'd love to rectify this problem. Thanks.

Posted 4 years ago

“Still haven't received my parcel and it's been about a week and a bit”

Helpful Report

Posted 4 years ago

Hi there. We are sorry to hear of this delivery issue! We will look into this for you and get back to you in regards to where you package has ended up. Please hold tight and watch out for correspondence from our service team (please make sure to check your spam/junk mail as our messages sometimes end up there). Thank you for your patience while we look into this matter.

Posted 4 years ago

“I was so excited to get this for my partner and I to try. We are a both grils fyi... it did state it would be a good toy for us but Sadly it will be another toy that drops to the bottom of the toy box to never be used again. The vibration tho strong feels very weak once pressed against the body. the idea of procision is there but for us they missed the mark on this one.”

Helpful Report

Posted 4 years ago

We're sorry to hear of this! We would love to help you find the best possible toy so if you do choose to stop by again, please don't hesitate to get in touch with our service team as they'd love to assist you in finding the perfect pleasure product! Regardless, we appreciate the review and do hope to see you again soon though to help you level up play time.

Posted 4 years ago

“Terrible. One product dosent work the orhe faulty. Yet to contact company about issue.”

Helpful Report

Posted 4 years ago

We're sorry to hear of this issue! We have sent you correspondence regarding this so please hold tight while we investigate into this matter. Thanks for your patience.

Posted 4 years ago

“Bought the satisfyer pro 2 after reading all the good reviews and unfortunately I'm very disappointed. It is extremely loud at anything above level 1, don't know if it's defective or just the way it is.”

Helpful Report

Posted 4 years ago

Hi there Bianca, we're sorry to hear of this issue! We will get in touch with you regarding this so please hold tight so we can investigate further. Thank you for your patience.

Posted 4 years ago

“Placed my order for the Satisfyer Pro 2 on 28 April and still have yet to be able to use it. It arrived missing the charger and the box looked like it had been opened and resealed, which I am told by customer service "can't" happen but it definitely looked opened and the sticker looked like it had been peeled and replaced. I was then sent a return courier bag which I sent back probably 1 month ago now and have not heard anything back from them. Just want a refund at this point but have no idea if my replacement is on the way as haven't heard anything. Have just checked the website and they don't seem to be on there anymore so wondering if they ran out of stock and aren't sending me one? Would love to be sent an email to let me know what is happening and/or to be refunded. I also cannot seem to find my original review that I left when this first happened?”

Helpful Report

Posted 4 years ago

Sorry to hear of this, Olivia. Due to the nature of products we distribute, we do not open the packaging as to maintain privacy, hygiene, anonymity and product safety. We are sorry to hear of this and your fears regardless, and apologise for this fear. As there have been significant COVID-19 postage related delays, the parcel bag has only recently reached our warehouse and we are working through resolving this issue. We will get in touch with you regarding the updates and once again apologise for the inconvenience this has caused. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 4 years ago

Adulttoymegastore is rated 4.7 based on 7,921 reviews