Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,921 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

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Metrics

4.7

Based on 7,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as exciting as I thought it would be. Suction option way to aggressive and hurts. Vibration was again pretty intense. I thought I'd feel the dual tongues moving anf tangling me but not really. I'd prefer to use the safisfyer.”

Helpful Report

Posted 3 years ago

“Useless product and doesn’t work.”

Helpful Report

Posted 3 years ago

We have emailed you regarding this - please in the future email us directly so we can resolve this for you 😊

Posted 3 years ago

“Very unhappy that I was unable to get a refund of store credit for the purchase I made . Didn’t know it was an attachment and therefore useless to me. I contacted the same day I received. Package unopened but still no help was provided when I made contact. Won’t be buying again unfortunately”

Helpful Report

Posted 3 years ago

Thank you for your feedback - our customer care team always endeavor to try and help! However, we do recommend for all customers to check the products title and description before purchasing and to have a look through our returns policy 😊

Posted 3 years ago

“Going to be really honest we don’t love this. It’s difficult to use, it’s hot very flexible and it’s hard to manage the vibrations. As a vibe it’s self it’s fine nothing to write home about but as a couples toy I wish I had of gone with a different option this will likely live in the bottom of the draw :-(”

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Posted 3 years ago

Hi there - please in the future write a product review onsite. This is for the review of our services :)

Posted 3 years ago

“I don't like having to take a screenshot of my bank statement extra security especially when my phone can't take one it's annoying. It's easier to buy from somewhere else thanks”

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Posted 3 years ago

“Absolute waste of money. The vibration is so low.”

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Posted 3 years ago

We have emailed you regarding this! If you don't like your product please write a product review so others know what you are talking about 😊

Posted 3 years ago

“Didn’t receive free gift.”

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Posted 3 years ago

We have contacted you regarding this and provided security footage showing that your free gift was packed in your parcel.

Posted 3 years ago

“Payed for priority delivery and for saturday delivery and said my parcel was sent yet still not received it”

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Posted 4 years ago

Hi there - we are sorry for the delay with NZ Post! You have now received it and we have refunded you due to the delay.

Posted 4 years ago

“I ordered an item that had a charging label listed in the description and shown on the picture however the item didn't actually come with one. Was unable to return as i had opened it but how else could I find out it was missing a peice. Not keen on plugging it straight into my work laptop and according to the warranty paperwork if I don't use their charging cable the warranty is void.”

Helpful Report

Posted 4 years ago

Hi Stacey! We are so sorry about that experience. The charger was included, however the extension wasn't and we have refunded you accordingly.

Posted 4 years ago

“No idea as have not received item. Clicked the Saturday delivery thinking it was extra option. Turns out was the only option.”

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Posted 4 years ago

We have emailed you concerning this! This has now been resolved.

Posted 4 years ago

“The ball ring's joint is sharp - causes sever discomfort, on top of that the screw doesn't stay fit, but falls out. Made in china in worst sense”

Helpful Report

Posted 4 years ago

So sorry about that - it definitely sounds faulty. We have emailed you to resolve this. Please keep in mind if you receive a faulty product the fastest way to get a replacement is to email us directly.

Posted 4 years ago

“I am dissiponted with the quality of the products I purchased. Some products did not work from the time I opened them. Pretty disappointed”

Helpful Report

Posted 4 years ago

So sorry if you had any trouble with your products. We have emailed you regarding this!!! Please keep in mind to email our business email if you have any issues and we can sort or replace in a timely manner.

Posted 4 years ago

“Once items have been dispatched, if they go missing you are out of luck. You have to deal with the courier.”

Helpful Report

Posted 4 years ago

If an item has gone missing an investigation will have to go through the couriers - either our CSR team can do it for you or if you would prefer no middle men you can do this yourself. They will either find your parcel and deliver it correctly or they will claim responsibility if it is their fault. In that case we are more than happy to go through the claims process with them and refund or send out the items.

Posted 4 years ago

“One very expensive item I bought and received in mail is completely out of order. It cost me $88 and I cannot even request a replacement nor refund.”

Helpful Report

Posted 4 years ago

So sorry about that!! We certainly do organise refunds or replacements in this circumstance. We can see that you have not made contact regarding this and we will be in touch shortly 😊

Posted 4 years ago

“very disappointed with my new Rabbit pro. Had such good reviews so I decided to get it. This is something I took a couple of months to decided on getting. Give me my Satisfyer any day. can't complain about the service 10 out of 10 for that.”

Helpful Report

Posted 4 years ago

Hi there!!! So sorry you did not enjoy your product, we will be emailing you about the details on this and hope to resolve this!

Posted 4 years ago

“adulttoymegastore .co.nz is a scam to get people in nz to buy from what they think is a nz megastore when in fact there is no mega store in nz or au it is online only (some megastore) i have rated '"store"a 5 but if rating went to 0 i would give it a 0 this "store" must be operating soooo close to illegal if you have nothing to hide why dont you state that is an au online store only sorry to be going off at you it is not your fault have a nice day cheers Gary”

Helpful Report

Posted 4 years ago

Hi Gary! We are every open about the fact that we do not have any physical stores and that we are online only. This info is all detailed on our About page.

Posted 4 years ago

“Unfortunately never received the goods. NZPost and ATMS don't want to take responsibility, so now to the Disputes Tribunal”

Helpful Report

Posted 4 years ago

Hi there!! Have spoken with you on the phone and through email and have rectified this situation 😊

Posted 4 years ago

“Purchased the Dr Joel silicone smooth P Vibe. Vibe does not work. Have tried all different types of AAA batteries and nothing seems to work”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear of this issue with the vibrator you purchased. This sounds like a faulty good, however we will need to look into this for you. We have sent you correspondence regarding this matter so please hold tight and we'll get to the bottom of this. Thanks for your patience and we once again apologise for this and any inconvenience this has caused.

Posted 4 years ago

“I'm not sure my review actually does matter to ATMS because the last time I wrote a slightly negative one, it didn't get posted. Not actually happy with my latest purchase either - it was Lelo and I was expecting more from such an expensive toy. It's very noisy and the doesn't have the power I'm used to with other (less expensive) toys.”

Helpful Report

Posted 4 years ago

Hi there Kim! We're sorry to hear that the review didn't get posted up; this may have been due to a profanity filter which may have caused it to be taken down by the system! We still apologise over this however and are sorry to hear of the dual negative experiences. We are also sorry to hear about the item not being exactly what you thought it'd be. However, we'd love to help you find an item more to your tastes so if you do choose to stop by again, please get in touch with our service team as they would love to be of assistance in helping you find the perfect item suited to you. Thanks for the review and we're sorry about the issues you faced and appreciate you bringing this to our attention. Cheers.

Posted 4 years ago

“I just received the naughty and nice advent calendar and for the price I paid it is not worth it ! Full of cheap tacky items and mini sizes of product. Absolute rip off !”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear about the item not meeting your expectations! We will pass this feedback on to the appropriate team to be looked into further and we appreciate you being honest and letting us know this. Once again we apologise that this item hasn't been what was expected and are sorry for any inconvenience caused. Thank you.

Posted 4 years ago

Adulttoymegastore is rated 4.7 based on 7,921 reviews