Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,921 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

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Metrics

4.7

Based on 7,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most incredible customer service and most helpful, fast responding people you could ask for, however I have Had issues with the pace couriers twice now, the first time which was earlier this year I paid extra for the same night delivery and it never showed up, but got refunded the shipping and received next day, and then this time leaving it at the wrong house 2 hours before it was supposed to be delivered so resulting in a lot of mucking around to get it. However thanks for sorting it so well. :)”

Helpful Report

Posted 4 years ago

Thank you Maddy!! We have spoken with the PACE couriers about this situation as this is not the usual service they deliver. We really appreciate this feedback so we can continue to discuss with the couriers how to give the best customer experience 🧡

Posted 4 years ago

“I brought the naughty and nice advent calendar and I cant wait till the first of December!!! So excited”

Helpful Report

Posted 4 years ago

Thank you Victoria! Our calendar is always a yearly favourite - so happy you managed to grab one 😄

Posted 4 years ago

“Prompt immediate service & after hours support service answered my email BUT the NZ Post courier service was appalling. I was meant to receive parcel Thursday last week it is now Monday evening & nothing has arrived. I think you should find another courier service as they are blaming ATM for not addressing the parcel correctly”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear of there being postage issues with your parcel! We'll look into this for you and get to the bottom of it ASAP so please hold tight while we investigate this matter. We appreciate the feedback as well as it helps our service improve. Thanks for leaving this helpful feedback, we appreciate it and hope you enjoy your items!

Posted 4 years ago

“My first purchase was perfect,well packaged in a suitable box and arrived pristine and promptly,my second order however was in a courier bag and the contents arrived fairly battered and the individual product cartons crushed or damaged.Overall i rate the shopping experience highly but the boxing up of a valuable $***+ order would be something id look seriously at please.”

Helpful Report

Posted 4 years ago

Hi there B! We're sorry to hear of this negative experience and offer our sincere apologies! We will look into why this has occurred and we appreciate you bringing this to our attention. We hope that despite this issue arising with this order that you still enjoy your items and we once again apologise for any inconvenience/annoyance this has caused. Thank you for letting us know about this.

Posted 4 years ago

“Great secret packaging, great delivery time and reasonable prices. However the items I purchased were much smaller than expected. Using CM as well as inches for measurements would be helpful and also having vivid descriptions of ALL the products and their measurements would be better”

Helpful Report

Posted 4 years ago

Hi there, we're sorry to hear of the items being a different in size as to what you thought they'd be! We'll look into these items and we'll pass the feedback on to the product management team to be investigated further. Thanks for your feedback and we apologise for the inconvenience, but still hope that you enjoy the items!

Posted 4 years ago

“Chelsea is embarrassed 🥺”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear this! Please get in touch and let us know what occurred to cause this embarrassment so we can look into this issue for you! We apologise for the inconvenience caused! Thanks!

Posted 4 years ago

“Great products but $10 courier fee for 2 to 3 day dilivery should not take 7 days cheers”

Helpful Report

Posted 4 years ago

Hi there Jan, we're sorry to hear of this issue arising. We will look into this and figure out where this delay occurred to better our service. Once again we apologise for this and for any inconvenience this may have caused. Thank you for the feedback.

Posted 4 years ago

“Amazing it fast delivery and customer service but when I opened it the toy wash had leaked everywhere!! It didn’t affect the products but not sure fun to clean up”

Helpful Report

Posted 4 years ago

Hi there, we're sorry to hear of this issue! We apologise for this and any inconvenience caused and will look into this to see where this issue occurred! Once again, we offer our apologies and thank you for bringing this to our attention. Cheers.

Posted 4 years ago

“Toy is great. When it works. For some reason it won't hold it's charge and I have to charge it before every use. Like it's dead flat. I don't know about most people but I don't want to have to leave it charging all the time, or pre plan when I want to use it.. it's a bit of a nightmare really...”

Helpful Report

Posted 4 years ago

Hi there Jen! We are sorry to hear of this issue regarding the item not seeming to hold its charge. This seems like it could potentially be a faulty good so we will look into this for you. Please hold tight while we investigate this and we'll get to the bottom of this ASAP! Thanks for your feedback and we apologise for the inconvenience this has caused.

Posted 4 years ago

“Fast shipping. Haven’t used it yet so can’t really review anything”

Helpful Report

Posted 4 years ago

Well when you get a chance we hope you love it! Thanks for your review, we are happy to hear you enjoyed the speedy shipping!

Posted 4 years ago

“Good range and prices. Average service Did two separate orders online within 30min of eachother, one arrived within 1-2days, the other is still sitting at nzpost depot 4days later "processing" and I paid for postage. Made for a negative experience. Will keep shopping around to see if other companies do better delivery time frames”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear of this delivery issue which occurred. Please get in touch with our service team so we can look into this further to see where this problem occurred. Thank you for your feedback, we'll use it to improve and we hope you enjoy your items.

Posted 4 years ago

“I brought the S/M (I'm a size 8-10, b cup, 174cam with a long torso) I found the overall size OK, very generous in the cup area and the adjustable bra strap is already at its smallest/shortest which for me so would prefer if it could be made smaller/tighter. The overall bodice length is a bit short for me but the garters are really generous in length. None of these things impact the overall wear/look but if you are comparing what you look like to box its not quite the same fit which is a little disappointing. Not sure if I would buy Baci again, the general S/M or M/L sizing doesn't really work for me.”

Helpful Report

Posted 4 years ago

Hi there! We thank you for this feedback and are sorry to hear the item wasn't exactly what you expected/ desired! We appreciate the review and will look into the sizing of the item - this feedback will help out other customers and once again we apologise for any inconvenience this may have caused. Thank you for shopping with us and for the valuable review. Cheers.

Posted 4 years ago

“Great prices, fast service, packaging could have been better as my product didn't have a cap on it and leaked everywhere.”

Helpful Report

Posted 4 years ago

Hi there Becky! We're sorry to hear of this issue with the cap of the item. We'll look into this for you and we apologise for any inconvenience this caused as well as the mess! Thanks you for bringing this to our attention, we appreciate it. Hold tight while we investigate this matter. Cheers.

Posted 4 years ago

“love the updates for my package, however having a tracking number or link would be just as great.”

Helpful Report

Posted 4 years ago

Hi there. We're sorry to hear of this issue with the tracking number! Due to the nature of goods we provide, some of our correspondence may end up in the "junk/spam" sections in a mail box. We will look into this for you however so please hold tight while we investigate this matter. Thank you for your patience regarding this matter.

Posted 4 years ago

“loves the bottoms but the bra was far too small, too bad you cant choose different sizes for each item”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear of this issue with the bra being too small. This feedback will be passed on to the product team and we thank you for bringing this up to us. We apologise for any inconvenience this may have caused and thank you for the feedback. Thank you.

Posted 4 years ago

“Great company to deal with. Quick purchase and delivery. No hassle. Only complaint is item was advertised as quiet. Not likely. Similar to a Traction engine would be accurate. Certainly not a toy you can use discretely when others are in the house. haha Satisfyer Pro.”

Helpful Report

Posted 4 years ago

We're sorry to hear of this product issue! We will look into this for you and investigate the issue to see if there was an issue regarding the item you received. Thanks for the feedback however and we're happy to hear you loved dealing with us! We appreciate the review and will use it to improve.

Posted 4 years ago

“Customer service is fantastic, only concern is my replacement satisfyer pro (which was sent as my first one didn't charge from the get-go) had the same issue.”

Helpful Report

Posted 4 years ago

Hi there. We're sorry to hear of this issue and it does certainly sound like a faulty product. Although we are unable to check this when sending the item, we apologise about this inconvenience and hassle. We will send you correspondence to get to the bottom of this ASAP so please hold tight while we look into this! Thanks for your feedback and patience.

Posted 4 years ago

“I still do not have my package yet.”

Helpful Report

Posted 4 years ago

Hi there Missy, we're sorry to head of this delay. Your order has been dispatched from our warehouse and is with the courier company so unfortunately the delays are out of our hands. We still apologise from this however as it is still under our breadth of responsibility. Our service team has lodged an inquiry regarding your package whereabouts so please hold tight and we'll get to the bottom of this issue ASAP. Thank you for your patience.

Posted 4 years ago

“Service was superb and I would’ve rated 5 stars as Item arrived overnight BUT packaging was damaged. So disappointed as it was a gift and I had to ditch the packaging to gift it. Item was packed well so am guessing it was dropped in transit. Regardless, it was not received in perfect condition and I needed it that night so couldn’t request a replacement.”

Helpful Report

Posted 4 years ago

Hi there. We're sorry to hear of this issue regarding the packaging being damaged! We will look into this issue for you to deduce where the issue occurred and get to the bottom of this problem ASAP. Thank you for your feedback and hold tight.

Posted 4 years ago

“Great service and product”

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Posted 4 years ago

Awesome feedback! Cheers!

Posted 4 years ago

Adulttoymegastore is rated 4.7 based on 7,921 reviews