Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,921 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Questions

Metrics

4.7

Based on 7,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 4th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service using copy/paste answers with the same message over and over regardless of my queries. I’ve never got my order nor my money refunded. When I phoned to the number in their website another totally different company picked up. They are thieves, please avoid at all costs”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue! Due to the timezone difference there is a slight delay on replies and due to our distribution centre being located in NZ, your order may have been held up in transit with the current hectic situation going on. We apologise about these issues and have emailed regarding the issue, so please keep an eye out for correspondence from our service team (please check spam/junk too as our messages may end up there) and we'll get to the bottom of this ASAP. Thanks for your patience Jay.

Posted 5 years ago

“Was so disappointed with this after all the reviews!! Its noisy as sounds like a bloody train”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue with the product, it's a shame it didn't work out how you expected it to! If you have any queries of the particular item or would like any advice on other products, please please please don't hesitate to contact us as we'd love to help you find something that is amazing! Thank you for the feedback otherwise and we hope to see you again soon.

Posted 5 years ago

“Sounds are only chrome plated steel. The chrome plating has already started to crack by the time it was delivered. Don't bother with these, make sure you buy sounds that are solid stainless steel.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue! We have contacted you regarding this issue and will update the description to better describe the material. Please keep an eye out in your main emails and spam/junk section for correspondence from us. Cheers.

Posted 5 years ago

“No idea, it hasn't shown up!”

Helpful Report

Posted 5 years ago

Hi Barry, sorry to hear of this problem. We have sent correspondence to you regarding this issue, so please keep an eye out in your mail (spam and junk as well) for contact from us and we'll try sort this out ASAP. Thanks for your patience.

Posted 5 years ago

“Purchased a toy for a friend whose not quite sure what she wanted. Was told you have a no refund or exchange policy even if the toy wasn't opened?. What is that all about?”

Helpful Report

Posted 5 years ago

Hi there Charmaine, sorry to hear about this issue. Due to the nature of the items we sell, we enforce a strict "No Returns" policy. We apologise for any inconvenience caused by this and any disgruntlement, and we have contacted you regarding this problem. Please check your spam/junk mail as well for our correspondence. Thanks for your cooperation and patience, cheers.

Posted 5 years ago

“I ordered my items and was expected to receive them in the 6th of January. It is the 15th, and I still have not received them. I am so disappointed. I tried contacting them via email and calling their number, and I cannot reach them. If I knew it was going to take this long, I would of made the purchase instore.”

Helpful Report

Posted 5 years ago

Hi there Tsering. Sorry to hear of this issue with the delivery of your items! Sometimes due to external factors out of our control items may be held up in transit. Additionally, due to the time zone differences we may not have been able to respond ASAP, we apologise about this however and understand your disappointment. We have emailed you regarding this though, so make sure to keep an eye out for an email from us (make sure to check spam/junk mail as our mail may end up there!) and we'll get to the crux of the issue ASAP. Thanks for your patience.

Posted 5 years ago

“I am not happy at all. I paid $15 for a empty toy bag. It needed to be mote clear when you had the freebies when you find a elf. I totally got ripped off. Really upset about it. I use you guys every time I buy something and this is very disappointing.”

Helpful Report

Posted 5 years ago

Sorry about this issue! We'll take this problem into consideration with our next promo so the probability of this occurring again is mitigated. We hope you continue to shop with us and offer our sincerest apologies about the mix-up. Thanks.

Posted 5 years ago

“Still waiting for my package as it has not been delivered to the specified address and no feedback from the help desk.”

Helpful Report

Posted 5 years ago

Sorry to hear of this order delay Grant! We've emailed you regarding this problem so hold tight and keep an eye out for some correspondence from us (make sure to check spam/junk as some of our mail may end up there). Thanks for the patience.

Posted 5 years ago

“Really disappointing experience with the checkout system”

Helpful Report

Posted 5 years ago

Hi there! Sorry to hear you encountered issues with our checkout system! We will contact you through email to resolve this problem, so hold tight and look out for contact from us (make sure to look in spam/junk mail too!). Thank you.

Posted 5 years ago

“Products aren’t durable and never got a response from support”

Helpful Report

Posted 5 years ago

Hi there! Sorry to hear of the durability issues with the items you ordered. Our correspondence may have ended up in a junk/spam email folder, however hold tight and we'll contact you again to get to the bottom of this issue. Thanks!

Posted 5 years ago

“Unsatisfactory product. Was unable to refund. Unsatisfactory service.”

Helpful Report

Posted 5 years ago

Sorry to hear about this experience! In some circumstances we are unable to provide refunds on items due to health and safety reasons. We will look into the item in question however and adjust anything we need to accordingly. Regardless of this, we apologise that this issue occurred and for any inconvenience caused.

Posted 5 years ago

“Tail is actually Fucken horrible... hahaha gonna throw out.... bad pick I guess.... better luck next time!!! But service great... just product was terrible... my missus buy from u and no problem so I’ll write this off as my error...”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear about the issue with the product! We'll look into this issue further and the product itself to check it out! Glad you enjoyed the service though, and here's hoping the next order doesn't have this issue! Thanks for the feedback!

Posted 5 years ago

“Toy is not fit for purpose, the clit stimulator is nowhere near my anatomy the expensive toy I brought is unusable and they won't return my calls. I want to return this product.”

Helpful Report

Posted 5 years ago

Hi there Amy, sorry to hear of this issue. We have emailed you regarding the issues you're facing with the product you purchased so hold tight and we'll solve this asap (make sure to check spam/junk). Thanks for your patience.

Posted 5 years ago

“Arrived within 24 hours, but was faulty and doesnt work... have contacted people but no response yet”

Helpful Report

Posted 5 years ago

Sorry to hear about this. We've contacted you via email, so make sure to keep your eyes out for that (make sure to check your spam/junk folders as our responses may end up there).

Posted 5 years ago

“Have been waiting almost a week for a reply from a query and I phoned and left a message still no contact :/”

Helpful Report

Posted 5 years ago

Apologies about this. Keep an eye out for an email from our service team (make sure to check spam/junk as some of our emails may end up there) so we can get to the bottom of this issue.

Posted 5 years ago

“I received an item that was the wrong size. I left 2 messages which were not answered or an email that was not responded to. This is not acceptable I will not be purchasing from your site again as a result”

Helpful Report

Posted 5 years ago

Sorry to hear about this, Leona. Our service team has contacted you via email to help resolve this issue, so make sure to check your spam/junk folders in case the email has ended up there.

Posted 5 years ago

“Appalling customer service. Claims to have easy returns, yet won’t exchange and brand new unopened item that was accidentally purchased. Only care about the customers money, not their customers loyalty. Will not be shopping again.”

Helpful Report

Posted 5 years ago

Very sorry to hear about this! We've contacted you about these issues so make sure to check your emails including spam/junk in case they may have ended up there!

Posted 5 years ago

“I got the wrong toy sent then no reply when I emailed asking why or to get the correct one sent”

Helpful Report

Posted 5 years ago

So sorry to hear about these issues. Customer service has contacted you via email to help resolve this issue (make sure to check your spam/junk folder as our emails may end up there).

Posted 5 years ago

“They don’t answer emails or the phone and items still not turned up!”

Helpful Report

Posted 5 years ago

Very sorry to hear about this. We've contacted you via email to resolve this problem (make sure to look in your spam/junk folders)

Posted 5 years ago

“Terrible communication and service, ignored my emails to save themselves $10, i shop at cinder now cheers”

Helpful Report

Posted 5 years ago

So sorry to hear about this issue Abby. We've emailed you about this issue so keep your eye out for an email from our customer service team (make sure to check spam/junk as the email may be there).

Posted 5 years ago

Adulttoymegastore is rated 4.7 based on 7,921 reviews