Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,920 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 7,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't used the products as yet but got excited about the free cosmopolitan subscription but when I tried to subscribe it said that it is no longer applicable. When I looked at the voucher, it expired in 2019. don't include the voucher going forward”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We're sorry to hear about your experience with the Cosmopolitan subscription. It can be frustrating to encounter expired offers. Our team will take a look at what we can do to hygienically remove these from the individual items as it's not something we advertise on site and were unaware of 😊 We appreciate you letting us know and will make sure to keep things fresh and accurate going forward. If you have any questions or need assistance with your order, please reach out to our friendly customer care team. We're here to help! ✴

Posted 3 weeks ago

“Goes ok, but she’s a bit tight! Sucking function is a bit noisy, will do a bit more testing but unsure this will be better than the traditional method 👋”

Helpful Report

Posted 1 month ago

Hi there! Thanks for sharing your thoughts on your new toy with us! It's great to hear that you’re going to give it another go, as sometimes it takes a little time to get used to new experiences and sensations. If you have any questions or need assistance along the way, feel free to reach out! Our friendly customer care team is here to help! 😊

Posted 1 month ago

“Hi When I ordered, 2 gifts were included, but I did not receive any gifts.”

Helpful Report

Posted 2 months ago

Thanks for reaching out to our customer care team via email! I can see that this has been amended for you and the free gifts has since been received. Please do not hesitate to reach out if you run into any further issues! 😊

Posted 1 month ago

“First time using it and I do prefer a standard vibrator”

Helpful Report

Posted 2 months ago

Thanks for sharing your thoughts! It's totally understandable to have a preference for a standard vibrator, as everyone has different wands and needs. If you're looking to explore more options, feel free to reach out to our friendly customer care team via email, live chat, or phone call - we're here to help you find something you'll love! 😊

Posted 1 month ago

“Made two orders, products were great however the first order was labelled incorrectly and delivered to the wrong address and i paid extra for the second order to be delivered on a saturday only for it to be sent to the wrong city and didnt arrive till the following Wednesday”

Helpful Report

Posted 2 months ago

HI there! Thanks so much for bringing both situations to our attention, we're really sorry to hear of these issues with the courier. We've issued you a refund for the failed Saturday delivery, and someone from our customer care team will be reaching out to you now to discuss your experiences with both of your orders 😊

Posted 2 months ago

“I found the ATMS service was good, products were delivered in a reasonable time, however one of the products was the incorrect size and therefore did not have the desired effect. Overall I am satisfied with ATMS.”

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Posted 3 months ago

Really happy we were able to work something out between us, our customer care team is always here for you to answer any questions you may have - including specific measurements from our warehouse team on items you are lining up to purchase!

Posted 2 months ago

“Best toys ever and they have all sorts and always have really good deals going on and if you have any questions they get back to you very fast and very helpful”

Helpful Report

Posted 4 months ago

Thanks so much for this kind review! Please do not hesitate to reach out to us with feedback on how we can improve to 5 star service 🌟

Posted 3 months ago

“Quick reliable service and discreet packaging. Haven’t had a chance to try them yet as they are part of a birthday present.”

Helpful Report

Posted 5 months ago

Hiya Ryan, thanks so much for your review! We'd love to know what we could do to improve our service to turn your 3 star review into a 5 star one 🤩 Please have fun trying out the birthday presents, and let us know if you run into any issues!

Posted 5 months ago

“The succubus and it's power are amazing, but after one use the inter sleeve got a hole on it, and I don't know how to replace only that part. The machines life is going to be shortened because the lube gets into the suction mechanism. Without that one fault it's an easy 4.5 star, full 5 star if you could program the length and speed of the suction function.”

Helpful Report

Posted 5 months ago

“The toy came on time and I talked to customer service as well! They were amazing its just my choice of the toy wasn't good as it wasnt as powerfull I couldn't feel the vibrations at all that much. Wasn't up to my satisfaction”

Helpful Report

Posted 6 months ago

Hey there, thanks so much for sharing your thoughts on your most recent order! We have tens of thousands of products on site, and we're certain we'll be able to find something that you do enjoy! Please feel free to reach back out to our friendly customer care team for personalised recommendations and advice 💝

Posted 6 months ago

“If it wasn't so heavy, & difficult to clean, i would rate 5 stars.”

Helpful Report

Posted 7 months ago

Thanks so much for this product review, we hope that you are enjoying your purchase despite the difficulty cleaning the item ☺️

Posted 7 months ago

“Both toys I have bought have died within 5-10 months of purchasing. A bit disappointing considering the price point. Seems to be a battery issue.”

Helpful Report

Posted 7 months ago

Oh no, how upsetting! Someone from our customer care team will be emailing you now so we can look into what's happened here and resolve this quickly for you. Please me on the lookout for any incoming emails 👀

Posted 7 months ago

“Seems a good selection and at a fair price but 3 of my 4 items had black mould on them leaving me a little disappointed”

Helpful Report

Posted 8 months ago

“I love you guys but just this last purchase the thrusting vibrator is not powerful at all and more expensive than the last one I got from you guys and the last one was better:) also the free bullet was rusted and doesn't work at all :(”

Helpful Report

Posted 9 months ago

HI Amy! So sorry you were not satisfied with your recent purchase and received a faulty bullet. We've emailed you to rectify this and have a replacement sent :)

Posted 9 months ago

“There should be separate boxes for gift vouchers and promo codes. Couldn’t use any promo codes because I was paying with a gift voucher.”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We'll make sure to take note of this and see what we can do to improve our customer experience - please do not hesitate to let us know if you have any more thoughts to share!

Posted 9 months ago

“I got my order quite quickly and it had discrete packaging which I appreciated. I used a code from the website to get a bonus toy with my order but I didn't receive anything extra, otherwise happy enough with my experience”

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Posted 10 months ago

“Fast delivery, great products but one of the things I got was slightly broken.”

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Posted 11 months ago

Oh no! So sorry to hear this - we can see that you have not reached out to us directly so one of our friendly customer care team members will be reaching out to you so we can look into resolution options together 😊

Posted 11 months ago

“So gutted because my package was stolen before I got home but I'm sure it would've been great!”

Helpful Report

Posted 11 months ago

Oh no, how upsetting! One of our customer care members will be reaching out to you directly to chat about this, please keep an eye on your inbox for their email!

Posted 11 months ago

“The 2 toys i got were insanely loud🫠🙈”

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Posted 11 months ago

“⭐⭐⭐⭐.”

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Posted 1 year ago

Adulttoymegastore is rated 4.7 based on 7,920 reviews