adulttoymegastore.com Reviews

Name: adulttoymegastore.com
Rating: 4.45

4.5 Rating 783 Reviews

86 %

of reviewers recommend adulttoymegastore.com

Company Reviews

Metrics

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

adulttoymegastore.com 5 star review on 13th August 2021

Anonymous

adulttoymegastore.com 5 star review on 15th September 2020

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my toy 2 weeks ago still in new Zealand for past 2 weeks”

Helpful Report

Posted 6 months ago

Oh no! We're so sorry about this. Our customer care team is working tirelessly behind the scenes investigating what's happened here and will be in touch as soon as we have an update for you! Please keep your eyes peeled for any incoming emails 👀

Posted 5 months ago

“Not sure why I got a request to right a review, I've yet to receive the order I placed on 4/4 it's 4/23. I didn't find out until 4/17 that the order was actually delayed. USPS had it listed for delivery yesterday, I'm still waiting on it to be delivered. Maybe this week sometime if I'm lucky”

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Posted 1 year ago

Hey James, thank you so much for letting us know your order was delayed! We're really sorry about this and will be reaching out to you directly to discuss this further and come towards a resolution. Please stay on the look out for any emails from our customer care team 😊

Posted 11 months ago

“I placed my order two and a half weeks ago and it STILL hasn’t arrived! I can’t even give the product a review because it’s not here! Safe to say I won’t be ordering from this site again.”

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Posted 1 year ago

Hiya! We're so sorry to hear about your experience, and I'll be reaching out to touch base regarding your order. One of our customer care team members will be in contact shorty so we can investigate this further together. Thank you for letting us know, and we'll get to the bottom of it soon 🤗

Posted 11 months ago

“I didn’t realize it shipped from New Zealand. It’s been 14 days since the actual order time. It should’ve shipped from a facility in the states..By Default. You get what you pay for (free shipping)… Row row row your boat.. you know the rest 🥱 It’s still not Arrived.. They say it requires a signature. I never made that request.. still waiting”

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Posted 1 year ago

Uh oh, sounds like this has been delayed in transit - not fun and we're really sorry to hear about this! Someone from out ATMS Customer Care team will be reaching out now to get to the bottom of this. Thank you for letting us know, and we'll get this resolved as soon as we can!

Posted 11 months ago

“Received item wrong size - perhaps a mistake in converting units - would not recommend this site”

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Posted 1 year ago

Hey there, we're so sorry about this! We'd love to send you out the correct sized item, so we'll be emailing you now to confirm delivery details 😊

Posted 11 months ago

“Customer service was very frustrating. It took me days to get in touch with anyone and because of that, I couldn’t cancel my order. On this bright side the people were very nice and helpful when I did get in contact with them though.”

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Posted 1 year ago

Hi there, thanks so much for taking the time to let us know about your experience when shopping with ATMS! We're really sorry that time zones made getting in contact with us during our office hours a bit difficult. Glad that we could resolve your issue for you in the end ☺️

Posted 1 year ago

“Great selection, and good prices. It wasn't clear that they ship from New Zealand, so I expected to get my item within a few days and it took more than a week. I actually emailed after a few days that it didn't ship to make sure it arrives in the time frame I needed, and they misled me into thinking I shouldn't cancel my order. Hence the low rating. I may order from them again if I can't find it someplace else or if the price is extremely attractive, but overall they did not really earn my trust.”

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Posted 2 years ago

Hi there, thanks for your review and sorry you had a less than-ideal experience with us. I can see you emailed us concerned about the dispatch delay, and we advised you had purchased over a 4-day public holiday weekend which meant there were some delays, and we apologized for this and assured you your order would be dispatched within a few hours. We do our best to inform our customers of any potential delays and at the time we had a delay warning onsite and further information on this in our shipping information FAQ. I'm glad to see the transit time for your order was only 3 days - should you choose to purchase with us again in the future I'm confident we will be able to restore your trust in our business :) thank you!

Posted 2 years ago

“Delivery packaging is not discrete at all, its shipping in a shipping bag, not box or bubble mailer.”

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Posted 2 years ago

Hi There! We are sorry to hear you are unhappy with the packaging, we do list on our shipping information page that we take discretion very seriously and therefore have no external branding and even include a video of how your parcel will look.

Posted 2 years ago

“It shorts out and after using two times it no longer works. Very disappointed.”

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Posted 2 years ago

Oh no - we have emailed you so we can resolve for you :)

Posted 2 years ago

“They have a huge selection with many toys in all price ranges. Customer service was great the one time we needed them and attempted to make make good on the issue we had. However, I wouldn't purchase from them again. Everything (excluding Satisfyer Pro 2) was cheap, flimsy garbage that should have cost half it's price and probably would have in our local store. We did read reviews before purchasing and almost everything came up short of what we seen. Oh well.. I guess you live and you learn. I won't waste my time here again until I know the specific product and it's considerably cheaper here.”

Helpful Report

Posted 4 years ago

Thank you Michael for your honest feedback!!! We aim to supply all sorts of different toys. Some do vary in quality and that shows in how we price our items. We can see that the SP2 for $39.95 was the highest value item on your orders. So sorry that you weren't happy with your other items. Please always email us if they are in fact faulty.

Posted 4 years ago

“Cheap Chinese knock off products sold at premium luxury price.”

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Posted 4 years ago

Hi there, we're sorry to hear of this issue! If you believe there is a defect which is causing the issues regarding the products please get in touch with us and our service team would love to help you. We will also look into your order to see if there are any problems with the goods purchased. Thank you for your feedback and we apologise about the negative experience.

Posted 4 years ago

“I still haven’t received my package...”

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Posted 5 years ago

Sorry to hear of this delay! We have emailed you about this delay, so please keep an eye out in your mail (spam/junk too as our mail sometimes winds up there) and we'll get to the bottom of this problem ASAP. Cheers.

Posted 5 years ago

“Device is not shaped to fit all shapes of women. Insert-able section needs to be able to flex/bend easily. Insert-able section is too stiff.”

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Posted 5 years ago

Sorry to hear of this issue regarding the product. We'll look into the item in question and do a bit of investigating about it and update it accordingly. Thank you for the feedback.

Posted 5 years ago

“Pretty average quality items received. Items were bought on sale so not too fussed, would not have been worth full price though. Delivery info stated overnight express, which would have meant a Thursday evening delivery. Items didn't arrive until Monday though. Not great, not terrible. Okay service and laybuy is a bonus.”

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Posted 5 years ago

Hi there. Sorry to hear about the issues experienced with your order. We have emailed you in regards to the problems you've mentioned so hold tight and expect some correspondence soon (make sure to check spam/junk as well). Thanks.

Posted 5 years ago

“Delivery Bag had rip in it from shipping. So work colleagues could see contents upon delivery. Highly suggest moving to shipping in cardboard boxes in the future to avoid awkward situations like mine. Products were decent and shipping was fast..”

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Posted 5 years ago

Sorry to hear about this Logan. We have contacted you through regarding the issue you faced with the delivery bag so hold tight and we'll aim to resolve the issue asap. Cheers.

Posted 5 years ago

“It fell apart in the first use. Complete junk!!”

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Posted 5 years ago

Hi there Susan, we're so sorry to hear about this negative experience! We have contacted you in regards to this product issue through email (make sure to check spam/junk) so hold tight and we'll sort out this issue as quick as we possibly can. Thank you.

Posted 5 years ago

“The merchandise appears to be quality but the customer service and availability to interact with their customers is very poor”

Helpful Report

Posted 5 years ago

Hi there Greg. Apologies on the customer service front, we are located in Wellington, New Zealand, so due to timezone constraints it is sometimes tough for efficient communications between the two countries. We hope you shop with us in the future and if you do have any questions please don't hesitate to contact us and we'll strive to get in contact ASAP. Thank you.

Posted 5 years ago

adulttoymegastore.com is rated 4.5 based on 783 reviews