Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,879 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company! Package arrived quickly and items were put to good use. I would highly recommend and will be ordering again”

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Posted 3 months ago

Wow, thank you so much for this glowing review and for your recommendation! We can't wait to see you again 🥰

Posted 3 months ago

“Fast shipping, was easy as”

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Posted 3 months ago

We want all shopping experiences with ATMS to be as easy as possible, and we're stoked to hear this is how it went for you! Looking forward to seeing you again 🥰

Posted 3 months ago

“Excellent value for money and fast delivery”

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Posted 3 months ago

Thank you so much for this kind review Noeleen, we hope you're enjoying yourself and your new toys! x

Posted 3 months ago

“Range of toys is good, i would love to see me attention to toy sizes. this would help pick toys to what we like and are able to use. A lot of products do not have toy width listed or are listed as circumferance rather than diameter.”

Helpful Report

Posted 3 months ago

Hey there, thank you so much for the honest and constructive feedback! We're always committed to bettering our customer experience, and providing easy and clear sizes on all 10,000+ products we stock is definitely a goal we are working towards! We'll make sure your thoughts reach the team directly in charge of product information - in the meantime, if you are ever unclear about sizing or are just after more information prior to making a purchase, please do not hesitate to reach out to our friendly customer care team who will find all the information you are wanting 😊

Posted 3 months ago

“Prompt service”

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Posted 3 months ago

Can't keep our customers waiting on their exciting purchases for too long, can we? 😉

Posted 3 months ago

“Worthwhile”

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Posted 3 months ago

Thanks so much for shopping with ATMS, and we hope to see you again in the future!

Posted 3 months ago

“Website was easy to use. Toy was easy to use. All good.”

Helpful Report

Posted 3 months ago

Hey Charlie, thank you for the feedback! We hope you're enjoying yourself with your newest goodies from Adulttoymegastore 🥰

Posted 3 months ago

“Firstly, I want to stress that I received very good customer service from Bree, who was very helpful. I cannot give a rating because I did not receive my purchase. The delivery was arranged through DHL, and I paid express, but they proved to be totally incompetent and failed to deliver my item. DHL first sent my parcel to an isolated pickup point that I could not access and then sent drivers to deliver the item 3 times to my home address, but would not leave the parcel, even though I requested that they do so, because they said their contract with ATMS required them to deliver the parcel directly to me and they could not leave the parcel at my address if I was not present. I found this completely ridiculous, because I work during the day. All I received were "sorry we missed you" notes. I have no idea what became of my order. I have complained to the GM of DHL and the Customer Service Manager, and I understand that Bree from ATMS also contacted DHL and asked them to leave the package as I had requested. I would have thought the primary function of a delivery service was to deliver the item. I ordered my purchase in plenty of time and paid express postage as it was a birthday gift. I have not had any contact from DHL, so can only assume they have returned my order to you. I am very disappointed in how this has turned out. It was an expensive exercise that has completely put me off making online purchases. DHL are appalling, a carrier pigeon could have done a better job!!”

Helpful Report

Posted 3 months ago

Thank you so much for this in depth and thorough review, we are so very sorry to hear about the experience you have had when shopping with ATMS due to the handling done by the couriers. We'll make sure that we do not rest until we have resolved this in the best way possible with you, and Bree will be reaching out to you shortly via email in attempts at getting this finally delivered. Please keep your eyes peeled for any incoming emails from our customer care team!

Posted 3 months ago

“Highly recommend AMS fast delivery & product was exactly what I ordered I will be buying again in the future”

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Posted 3 months ago

Looking forward to seeing you again 😘

Posted 3 months ago

“Great service and excellent customer support. I really enjoyed the opportunity to read the blog advice on a range of topics and I really like the podcast you have”

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Posted 3 months ago

Howdy Kristy - thank you so much for this glowing review! We like to make sure we offer as much information and guidance as possible, and we're so stoked to hear you're a fan of the Electric Rodeo! 🤠

Posted 3 months ago

“Great prices. Quick delivery. Fantastic product range.”

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Posted 3 months ago

Thanks a million for your kind review Kevin! 🤩

Posted 3 months ago

“It's a decent webstore and its simple to use and find the items you want”

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Posted 4 months ago

Please do not hesitate to reach out and let us know what we could do to turn your four star review into a five star one! 🤩

Posted 3 months ago

“Fast shipping of items to Australia”

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Posted 4 months ago

Thank you for the feedback - we wouldn't want to keep you waiting from all the fun you could be having!

Posted 3 months ago

“Pretty reasonable quick service from across the ditch 😁 seems a good product, in the process of testing it now lol..”

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Posted 4 months ago

Testing is always the fun part! We hope that you're enjoying yourself 🥳

Posted 3 months ago

“Good service, quick delivery”

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Posted 4 months ago

Thank you so much for the kind review, we hope to see you again!

Posted 3 months ago

“Store has been great to use so far, good range of products and things come in discreet boxes etc. I had a few hiccups with my orders but Bre on the help chat/enquiries email has been amazing at sorting things out for me. Amazing customer service. That alone would have me coming back as feeling like I am talking to someone who actually wants to help me is so rare in online shopping. Would recommend the store knowing that anyone I suggested it to would be looked after.”

Helpful Report

Posted 4 months ago

Thank you so much for allowing us the opportunity at putting things right for you Becca, we always want our customers 100% satisfied and are more than happy to help out - no matter now big or small the issue! Bree has nothing but kind words to say about you as well ✨

Posted 3 months ago

“Great service, would use again, just took a little longer than expected.”

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Posted 4 months ago

We fully understand how time stretches on when you're waiting for new and exciting toys 😩 We hope that it was worth the wait and you've enjoyed yourself!

Posted 3 months ago

“I really like how quick I got the delivery.”

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Posted 4 months ago

We never want to keep our customers waiting - thank you so much for the review!

Posted 3 months ago

“Excellent Service:Instant Dispatch, Item Had Ample Protection For Transportation. Easy Transaction And Good Communication.”

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Posted 4 months ago

Thank you for this stunning feedback, we always aim to hit on the key points you mentioned in your review so it's really exciting to hear this is what you experienced when shopping with us 🥰

Posted 3 months ago

“Product was ok, the poor communication from customer service around delivery and the delivery timeframes that are posted on the website are misleading or unclear. It says 2-4 business days, was more like 8-10. We missed an event that these items were for, due to this. Unfortunately very unsatisfied not sure I would order from here again. Sorry just be honest.”

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Posted 4 months ago

Adulttoymegastore.com.au is rated 4.3 based on 1,879 reviews