Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,886 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a decent webstore and its simple to use and find the items you want”

Helpful Report

Posted 5 months ago

Please do not hesitate to reach out and let us know what we could do to turn your four star review into a five star one! 🤩

Posted 4 months ago

“Fast shipping of items to Australia”

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Posted 5 months ago

Thank you for the feedback - we wouldn't want to keep you waiting from all the fun you could be having!

Posted 4 months ago

“Pretty reasonable quick service from across the ditch 😁 seems a good product, in the process of testing it now lol..”

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Posted 5 months ago

Testing is always the fun part! We hope that you're enjoying yourself 🥳

Posted 4 months ago

“Good service, quick delivery”

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Posted 5 months ago

Thank you so much for the kind review, we hope to see you again!

Posted 4 months ago

“Store has been great to use so far, good range of products and things come in discreet boxes etc. I had a few hiccups with my orders but Bre on the help chat/enquiries email has been amazing at sorting things out for me. Amazing customer service. That alone would have me coming back as feeling like I am talking to someone who actually wants to help me is so rare in online shopping. Would recommend the store knowing that anyone I suggested it to would be looked after.”

Helpful Report

Posted 5 months ago

Thank you so much for allowing us the opportunity at putting things right for you Becca, we always want our customers 100% satisfied and are more than happy to help out - no matter now big or small the issue! Bree has nothing but kind words to say about you as well ✨

Posted 4 months ago

“Great service, would use again, just took a little longer than expected.”

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Posted 5 months ago

We fully understand how time stretches on when you're waiting for new and exciting toys 😩 We hope that it was worth the wait and you've enjoyed yourself!

Posted 4 months ago

“I really like how quick I got the delivery.”

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Posted 5 months ago

We never want to keep our customers waiting - thank you so much for the review!

Posted 4 months ago

“Excellent Service:Instant Dispatch, Item Had Ample Protection For Transportation. Easy Transaction And Good Communication.”

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Posted 5 months ago

Thank you for this stunning feedback, we always aim to hit on the key points you mentioned in your review so it's really exciting to hear this is what you experienced when shopping with us 🥰

Posted 5 months ago

“Product was ok, the poor communication from customer service around delivery and the delivery timeframes that are posted on the website are misleading or unclear. It says 2-4 business days, was more like 8-10. We missed an event that these items were for, due to this. Unfortunately very unsatisfied not sure I would order from here again. Sorry just be honest.”

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Posted 5 months ago

“Good buys. Very prompt and communicate quickly.”

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Posted 5 months ago

Thank you for your support Rich, it's always a pleasure seeing your name pop up in our system! 🥰

Posted 5 months ago

“Website is easy to navigate, check out was super smooth too.”

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Posted 5 months ago

Thanks for your kind feedback Russell, we hope to see you again soon! ✨

Posted 5 months ago

“Service could not have been better. Received all products within a week.”

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Posted 5 months ago

Wow John, what a compliment! We can't thank you enough for your kind review. Hope to see you again sometime in the future 🥰

Posted 5 months ago

“Great products carefully packed”

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Posted 5 months ago

Glad to hear that you experienced the amount of care our team puts in to packing each and every one of our customers orders! We hope that you are still enjoying your new goodies 🤩

Posted 5 months ago

“Be warned this is not Australia no matter what they say”

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Posted 5 months ago

Hi there, thank you kindly for your review! We provide all our company's information and location in the About Us and Shipping Information sections: https://adulttoymegastore.com.au/heat/ATMS-HQ/2020/04/29/australia-shipping-information/ It's super common for businesses to have multiple domains locked into the country they are wanting to service, this is to avoid any address and delivering issues that might come about and prevent the headaches that would occur if we only had the one system for global addresses 😊

Posted 5 months ago

“It took way longer to get it via mail.”

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Posted 6 months ago

Hey there, thanks for your review! Sorry to hear this, we've checked your order and tracking details and it actually looks like this arrived within our shipping time frame of 3 - 7 days! We hope that you're enjoying your purchase despite this, we know how painful it can be when you're waiting for something exciting to arrive ☺️

Posted 5 months ago

“Sweet as!!!”

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Posted 6 months ago

Thank you for the kind words, we hope to see you again soon!

Posted 5 months ago

“Good product range and prices are very affordable Postage was a little slow but was expecting as I'm in Australia”

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Posted 6 months ago

Howdy, thanks so much for your honest feedback! We're glad that your package made it to you safely - there's been a little bit of reshuffling with our postage times to Australia, so we hope you try us out again 😊

Posted 5 months ago

“Could do alot better price and bigger discounts”

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Posted 6 months ago

Hey there, thanks a bunch for the honesty! Our team are 100% dedicated to providing you with the best service, so we'll make sure to take this on board. In the meantime, don't forget that we offer a price match guarantee. If you find the exact same listed for cheaper by a competitor, we'll match it 😉

Posted 5 months ago

“Quick delivery and loving the discreet packaging! Thank you Hannah for hand packing my order. Highly recommended”

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Posted 6 months ago

Thanks so much for your recommendation Darrel! We'll make sure to pass on your thanks to our lovely Hannah 🌸

Posted 5 months ago

“Brilliant 👍”

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Posted 6 months ago

Glad to hear you're enjoying yourself Amanda 👍

Posted 6 months ago

Adulttoymegastore.com.au is rated 4.3 based on 1,886 reviews