Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,892 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor response, not replying for quiries.”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue. We have sent an email to you regarding your queries, however, due to the different time zones as our office is located in NZ there may be a slight delay. Please hold tight and we'll help you out ASAP and also please make sure to check in your spam/junk messages for correspondence from our service team as our messages may end up there. Thank you for your patience.

Posted 4 years ago

“Quick delivery.”

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Posted 4 years ago

Speed is key! Thanks for the feedback!

Posted 4 years ago

“Best sellers. Great delivery. 3rd purchase. I'll be back!!”

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Posted 4 years ago

Happy to be of service! Thanks for shopping with us and we hope to see you again soon!

Posted 4 years ago

“I had an issue with my purchase in that it wasn't sealed and had a battery issue. I wrote an email to ATMS and they responded promptly, were super helpful in working through my concerns and are sending me a replacement. I'm very impressed with the customer service. I read the reviews prior to buying and feedback regarding their diligence with customer service is a huge reason as to why I bought from them. Would buy from them again 👍🏽”

Helpful Report

Posted 4 years ago

Hi there. Sorry to hear of this issue regarding the seal. We can assure you that we do not open or unbox any of our products due to the nature of the items we provide and will look into this issue for you. With our items, we receive them directly from the parent supplier so we do not have the ability to charge the goods in accordance with not opening the package. We will also look into this item for you however and apologise about this and the transit delay. Our service team has sent you an email so please hold tight for correspondence from us and we'll get to the root of this issue ASAP. Thank you.

Posted 4 years ago

“Please use Australia Post, to drive out to your couriers depot was a whole deal. Won’t but again because of this.”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue regarding the package delivery. We have sent you an email on this issue so please keep your eyes peeled and we'll get straight to the bottom of this (please check your spam and junk messages as well as our messages may end up there as well). Cheers.

Posted 4 years ago

“The box was marked and worn. If it was in a store I wouldn’t have bought it. Made me question if the box had Been opened before although the stickers were intact.”

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Posted 4 years ago

Sorry to hear of this issue! Due to the transit journey, sometimes the packages may encounter rough conditions which are unfortunately out of our control. We apologise for this regardless though and can assure you that our products are never opened due to the nature of the items we provide. We have sent you correspondence regarding this so please keep an eye out and we'll get to the bottom of this issue ASAP. Thank you for your patience.

Posted 4 years ago

“Quick and discreet delivery.”

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Posted 4 years ago

Brilliant to hear! We hope you enjoy your toy and we appreciate the feedback!

Posted 4 years ago

“Very good quick an easy”

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Posted 4 years ago

That's us! Thanks for the feedback!

Posted 4 years ago

“Very good customer service. Was advised of delivery times and delays due to COVID-19, but still received my item well within two weeks. The website is very user-friendly, it's easy to navigate, and they have a great range of articles and information making choosing products very easy as well as reading up on the latest info. All items I browsed through had detailed information, so you know exactly what you're looking at. Discrete packaging no reference on the box from where it came from. I will say however, that Auspost tracking comes up with the tag 'ATMS' on their site, for anyone based in Australia who needs super discretion.”

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Posted 4 years ago

Fantastic feedback, this is what we're all about! We are thrilled to hear you're so pleased with the speed and ease of ordering from us! Thanks for shopping with us and for all the glorious feedback, we love it and will use it to improve even more. Cheers!

Posted 4 years ago

“You didn't write my correct address, the unit number and parcel collect number was missing (I'm 100% sure I put it in the address field). This created trouble for me. And it's was not the first time, it happened on my first order, so i was so cautious when I put my address but exactly same thing happened. There should be a problem with your website if you haven't changed it manually”

Helpful Report

Posted 4 years ago

Hi there Marco, thanks for the feedback. We apologise for this delivery issue and will look into it immediately for you. Our service team has also sent you an email regarding this issue so please keep your eyes peeled for correspondence from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 4 years ago

“Good service and I’m happy with my toy.”

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Posted 4 years ago

We're glad we could help Vilmala! Keep on enjoying your new purchase and we can't wait to see you again! Cheers!

Posted 4 years ago

“Top quality service and fast delivery Awsome Thanks”

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Posted 4 years ago

You're very welcome, Scott! Thanks for the awesome review!

Posted 4 years ago

“Top product, swift delivery, and my girlfriend loves her new toy.”

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Posted 4 years ago

Great to hear she loved her gift! Thanks for the top feedback and for shopping with us!

Posted 4 years ago

“Amazing post time and good condition and prices”

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Posted 4 years ago

Full speed ahead! Great to hear we got you your pleasure package so quickly, Jane! We hope you enjoy it as much as you did our service and we can't wait to see you again for more of the same excellence in the future! Cheers!

Posted 4 years ago

“broke, almost immediately- really bad quality, so annoying”

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Posted 4 years ago

So sorry to hear of this issue occurring! We have sent an email to you regarding this so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP. Thank you.

Posted 4 years ago

“nothing to say”

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Posted 4 years ago

We'll take that as a good thing! Thanks for shopping with us!

Posted 4 years ago

“Delivered on time - no hassle buying - great assortment of products & great prices”

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Posted 4 years ago

Yay! Glad we could be of (speedy) service and an easy port to get pleasure from! Thanks for shopping with us and we'll see you again soon for the same stress-free fun!

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

That's us! Thanks for the feedback!

Posted 4 years ago

“There was a huge variety to pick from in all categories. Purchasing was easy, delivery was quick and the toys were exactly as described. Will definitely buy again”

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Posted 4 years ago

Hi there Margaret, we're so so SO happy to hear this 10/10 feedback! We appreciate you stopping by and really hope you keep on enjoying your new toys! Cheers and here's to more of the same in the future!

Posted 4 years ago

“10/10 on Excellent product and fast post Really happy with my order Would recommend It to all my friends”

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Posted 4 years ago

Loving this phenomenal feedback Teresa! Absolutely stoked to hear you're so happy with everything and that you'd recommend us to your friends! Thanks for shopping with us and we can wait to have you around again!

Posted 4 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,892 reviews