Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Unable to come the first day and let us know at the end of the day which is fine, next day we had to call them at 5.45pm as still no one came, they said someone was coming and would call. 8.30pm called no answer so sent a message on online chat. We are on 3rd day and no one has called to apologise. So badly organised!!! It’s absolutely fine to wait all day, don’t mind at all but to not send anyone at all and not keep us informed is appalling”

Helpful Report

Posted 4 years ago

“Having waited in all day for an engineer, time promised was 0800 til 1800. Phone call eventually came at 1820 with an offer to come to property then. Absolutely disgusted with lack of courtesey call to let us know what is happening. Will not be recommending Aerialforce any time soon.”

Helpful Report

Posted 4 years ago

“Installed a new aerial, left rubbish, no new cables to arial, connection boxes left open and bare. Very expensive was quoted £59 and the invoice was £300 Total rip off! Very aggressive engineer when he came back to tidy up the job.”

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Posted 4 years ago

“absolute awful AVOID they dont turn up booked twice and both times got the call sorry our installer is held up on another job so he cant fit you in”

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Posted 4 years ago

“Booked this morning, the engineer came in the early afternoon, supplied the wall mount and installed it in no time, amazing.”

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Posted 4 years ago

“Very poor service. They don't explain clearly that they will charge (overpriced) extra for tech services. I was quoted for £59 +VAT, + extra materials. They also charge some extra job. I wasn't expecting to pay £70, but neither to pay triple this amount for connecting a new cable from room to the flat. NOT RECOMMENDED.”

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Posted 4 years ago

“Excellent service in Scotland from Glaswegian Martin Coyle. Did a great job putting 65 on plasterboard. It ain't coming down anytime soon. Well recommended.”

Helpful Report

Posted 4 years ago

“Gave details of (new aerial plug point) over the phone £85 plus materials on 12th. .Appointment made for 13th.Stayed in expecting repair. Operative turned up. So far so good. Rather grumpily asked what I wanted done and he'd quote for repair. Told him I’d already given details of work and had quote. Operative said in grumpy voice I’m here to give quote (No explanation no apology). When I explained again I’d already been given quote and asked what he’d been told he walked out “ I can’t be bothered with this” he said. When I phoned Aerialforce and told them what happened received no apology for inconvenience or attitude of operative. All I was asked was exactly what I wanted done. When I asked if I was going to get an apology and customer service I was told “you’ve got a chip on your shoulder” then asked again what I wanted done ! Almost laughably bad customer service. Yes despite almost poor and insulting treatment he actually expected me to still use the service. Unbelievable!”

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Posted 4 years ago

“Had our TV put on the wall today 12/11/2020 only booked it yesterday fantastic service Darren was very professional and polite would highly recommended Ariel force thankyou”

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Posted 4 years ago

“Excellent service. Booked the day before, installer Carl arrived prompt and on the day, very experienced, knew exactly what he was doing, did a very professional job of installing a television on the wall without any wires showing and without the need to dig in the walls or use any hideous concealing - not cheap but more than happy to pay when you get a good service -would definitely use again and would recommend.”

Helpful Report

Posted 4 years ago

“Helpful diagnostics (or so I thought at the time). However, charged £200 for a new 4 way distribution amplifier that can be bought for £30! Then found that problem was same as with original distribution amplifier. Complained and was contacted immediately by engineer who told me prices charged were fixed by Aerial Force. Complained again and was told I would recieve a call from "manager" but am still waiting. Outrageous rip-off - find an alternative company that can do the job properly.”

Helpful Report

Posted 4 years ago

“Otman was fantastic. He gave us a very efficient service and also gave us some useful advice. I strongly recommend the service, was very easy to arrange and received great communication throughout.”

Helpful Report

Posted 4 years ago

“Was told a price over the phone and when engineer turned up he charged double what I was told, unprofessional and messy, left rubbish in the living room and was climbing my back fence instead of using ladders, would not recommend”

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Posted 4 years ago

“Good service, competitive, call center informed of engineers availability, the engineer turned up as arranged and did a professional job installing our satellite dish, Good job”

Helpful Report

Posted 4 years ago

“The charge was 4 times higher than the quote. Very rude and aggressive engineer called Brian, did a very messy job which had to be redone by a professional company with much less cost. At some stage I was worried about my family's safety as Brian was showing sudden and unpredictable mood swings and appearing aggressively.”

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Posted 4 years ago

“Had CCTV installed. Have had an engineer back on numerous occasions as cameras freeze when checking on the app on our phone. Majority of the time there is a 2 day delay so what’s the point in having cameras?”

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Posted 4 years ago

“Very poor. I waited in all day for nobody to turn up. This is obviously someone with a web page and contracts out. Don’t use.”

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Posted 4 years ago

“Unprofessional! Disgraceful! Embarrasing Business! Dont not use! Stay away! They leave you for days calling and trying to get service. Engineers cancel for no reason. They never show up on time. You have to beg to get them around. And when they install a faulty dish......charge you to fix when they say its a free call back. Have reported to Consumer Advice!”

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Posted 4 years ago

“Dreadful customer service. Booked appointment for Wednesday on Sunday. Engineer didn't show up and was promised he would be here on Thursday. Didn't show Thursday either. They don't care. Absolutely shocking. I would be embarrassed to be associated with them”

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Posted 4 years ago

“customer service was ace price was perfect and he done a wonderful job so friendly and helpful really nice chap his number is 582966 he is the best.”

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Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews