Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We live 300 miles away and we couldn't travel back to Yorkshire to sort out our fathers problem with his Sky box. We decided to get in touch with Aerialforce to book an engineer to go to our father's house and run a diagnostic on his Sky free view box as there was a problem with the signal. We explained that he had dementia and that other than carer's going to see him this was his only source of entertainment and if it's not working he has a tendency to go wandering as he gets anxious and bored. The appointment was booked and was told to expect a phone call with a time slot. No phone call and no engineer. For three days we have been fobbed off. Needless to say we have decided this company is a shambles and will not use or reccommend. Better communication between customer services and engineers springs to mind, and here's a thought how about prioritising vulnerable people and if you do take on bookings make sure you keep to them. Possibly the worst company we have ever had the mis-fortune of dealing with. Shocking company to deal with.”

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Posted 4 years ago

“Had TV mounted on wall today by William and father in law. Very helpful and professional, work was too a very high standard and some. Polite and well mannered and friendly would recommend to people.”

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Posted 4 years ago

“Had tv and brackets put on wall today. The man who did job drilled into wall and after he left I went in spare bedroom to see he drilled right through the wall so I now have hole in plaster in my adjoining bedroom. Rang company and spoke to molly. She could not put me through to manager as no one there. She couldn’t give me email address as she said she did not know it. She promised engineer would call me which he didn’t. Hoping someone will call me.”

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Posted 4 years ago

“didnt fix my problem,paid alot for a service i didnt get and altho i have two tvs same models both seem to be working differently, and i have now lost channels i previousely had, not happy was told the engineer would come out today but now hes not coming till monday a whole weekend with the tele not working properly”

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Posted 4 years ago

“We had very prompt, same day service. The engineer was very polite, efficient and easy to deal with.”

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Posted 4 years ago

“They came the same day, fixed the issue quickly and the engineer Rick St John was polite and professional. He wore a mask in the house and sanitised his hands every time he came in.”

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Posted 4 years ago

“From making the initial call, the customer service was extremely efficient. I was contacted the evening before to inform me when the engineer would arrive. He was bang on time and very helpful. Great service.”

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Posted 4 years ago

“Very quick and efficient service from when I first contacted your firm. Very professional and easy to use website.”

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Posted 4 years ago

“Friendly quick service the lads were great”

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Posted 4 years ago

“Engineer called Richard attend our fault. Replaced our aerial. Workmanship was excellent and picture quality is superb. Great job highly reccomend this company.”

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Posted 4 years ago

“Good customer service...engineers pleasant and polite. Work done quickly and efficiently as my television is now working well.”

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Posted 4 years ago

“very good but price was a bit to much”

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Posted 4 years ago

“Very pleased with prompt reply and work carried out by Mr Saint John. He also advised on signal strength and getting better service from TV.”

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Posted 4 years ago

“Prompt response to my initial enquiry by the office. Helpful engineer came out. Even working on a Sunday due to work volume. One of our aerial ports in a difficult place and he needed to return another day with special equipment to complete the job. Sorted it all out and got everything working. No charge until work was completed. Kept us informed.”

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Posted 4 years ago

“Engineer turned up promptly , was polite and very knowledgable. He sorted everything out for me and tested everyyhing. Great service”

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Posted 4 years ago

“Engineer arrived promptly. Job was explained to me along with the price and efficiently carried out. He fitted what was needed and tested each cable before leaving. Very happy with company.”

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Posted 4 years ago

“First class service from beginning to end, easy online booking and call back to arrange date and time and finally lee who came and quoted ( price was not cheap but fairly competitive and for the convenience worth it) and installed the aerial and satellite system we chose, was very polite and professional and did an excellent job.”

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Posted 4 years ago

“Darren our installer was friendly professional and I couldn't ask for anymore. A brilliant ambassador for the company”

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Posted 4 years ago

“To give me all channels that I have Missed over the last 5years Brilliant.”

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Posted 4 years ago

“Our aerial blew down in the wind. Aerial force came round 2 hours from phoning. They did an excellent job installing our aerials in our loft. I would highly recommend them.”

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Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews