Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called to get an engineer to look at a problem I’m having with a TV aerial and was pleasantly surprised when they said they could come the same afternoon. It wasn’t urgent but why not! I came home from work and an hour or so later got a voicemail saying they’d called, I hadn’t picked up and the appointment was cancelled. Not impressed.”

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Posted 6 years ago

“Reliable and efficient Thank you”

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Posted 6 years ago

“Missed 1st appointment due to record keeping. 2nd appointment turned up late despite specific information about our whereabouts. Pulled cables out of wall and did not place fire stopping measures to external walls. Charged £49 plus vat call out for previously mis fed aerial.”

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Posted 6 years ago

“Really pleased with the service. Our engineer was really knowledgeable and made sure he gave us plenty of time to ensure everything was set up correctly and ready for the Sky engineer. Thank you”

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Posted 6 years ago

“Poor service , obviously Scottish customers do not count , let down 3 days on the trott !”

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Posted 6 years ago

“Same day service provided a neat installation that exactly met my requirements. The engineer was polite and knowledgeable. Overall very satisfied.”

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Posted 6 years ago

“We thought the service to be extremely expensive and the work was carried out in a rather slap dash way. For instance no attempt was made to clean up after the work had been completed an the fitter failed to carry out a comprehensive check . Wouldn't use them again .”

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Posted 6 years ago

“Prompt work very tidy and did excellent job would recommend”

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Posted 6 years ago

“Fast and very competent. USed them twice so far and always prompt and reliable.”

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Posted 6 years ago

“Happy !”

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Posted 6 years ago

“Bought a sound bar for my tv but couldn’t get it set up. Aerialforce came well early the following and not only installed the sound bar but reinstalled Virgin Media as it wasn’t working @100%. However somehow I pressed a wrong button on the remote and messed up the whole TV set up. I phoned Aerialforce but they couldn’t come around for 3 days as it was a bank holiday weekend. The guy on the phone was very sympathetic but obviously there was nothing I could do about it. Luckily a friend came round and knew a bit about setting up Virgin Media and in a flash he got everything working again, ( I make sure I know what a button does before I press it). Aerialforce phoned on the Bank Holiday Monday and asked if I still wanted a technician. I obviously said no, and thought what a wonderful company Aerialforce was to actually call back and offer to put my system right for nothing. Well done Aerialforce as after they first time they came around they put Virgin Media right. How many companies would do that and after they did it the whole system looked 100 times more respectable and tidy. I would highly recommend this company. I never post a rework unless the service or goods are excellent.”

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Posted 6 years ago

“There is a call out charge of £70 Don’t be fooled that it is a free estimate it is not. They claim the charges is for a system check. Not so. My check involved disconnecting the aerial to find water. End of check. 5 seconds. £70 thank you Also rubbish not removed. I had to drive to my council dump”

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Posted 6 years ago

“Prompt arrival, competent diagnosis, work completed to my satisfaction”

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Posted 6 years ago

“Very good service , nice pleasant man x”

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Posted 6 years ago

“Ricky St John was brilliant. He arrived on time and my pixlelating TV disappeared quickly. New aerial changed New anchor to the chimney done New cabling connector changed The signal strength went through the roof. All channels under freeview now available... Thanks Ricky...”

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Posted 6 years ago

“Engineer very friendly and seem to know what he was doing”

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Posted 6 years ago

“Punctual and reliable. Would not hesitate to use again”

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Posted 6 years ago

“It was really easy to book for someone to come out, the person that did come out was incredibly helpful and quick - they explained everything to me in an easy way to understand (avoiding useless jargon!) - would definitely recommend!”

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Posted 6 years ago

“Work was acceptable, the cost was ridiculous! £66 for 20 minutes in the house, a small extension to the aerial and tuneing in a TV. Work was fine just make sure you get a price first.”

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Posted 6 years ago

“clean and tidy quality work, excellent will definitely recommend 👍🏻”

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Posted 6 years ago

Aerialforce is rated 4.0 based on 2,724 reviews