Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
cr3 0bl

Write Your review

Tell us how Aerialforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ahmed visited to help install our new TV on the wall. He was punctual, professional and friendly. He provided advice at every step without any pressure for an up sell we sometimes experience. Thanks very much Ahmed!”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. I asked for a free estimation for aerial signal problems and was told they would come out for a "diagnostic". They then charged me £60 stating I needed a new aerial which I already knew. On top I was told a new basic tv aerial would cost £265! I declined. But they still charged me £60 for the "diagnostic" which I was fooled into believing was a free quote/estimation. Be aware of this trick this company uses. I have complained but basically was told a "diagnostic" will cost £60 mo matter what. I feel I have been ripped off and hoodwinked. My recommendation is do not use this company.”

Helpful Report

Posted 4 years ago

“Your half wit engineer left me without picture on 4 tvs yet before he turned up they was perfect all i needed doing was my original pole straightening up the wind had blew one bracket off after two visits by him and paying before he started work i had no picture bad attitude ignorant would not touch you again with a barge pole”

Helpful Report

Posted 4 years ago

“Really great service! Got appt same day and engineer diagnosed problem (LNB/alignment/overgrown tree) very quickly. The job turned out to be far from straightforward but he carried all the parts needed in the van, which included a complete new bracketing system and the no-longer current style of LNB to suit my dish. He was with us for a couple of hours and worked flat-out to get everything sorted. It wasn't cheap and I'm aware that if I'd had the time I could have got the job done for a lot less but I wanted it fixed quickly without hassle and that's what I got...so very happy with the service/cost and specially the engineer (Omar) who was not only very competent and knowledgeable but an altogether good guy too! :-)”

Helpful Report

Posted 4 years ago

“I stay in Northamptonshire and contacted Aerialforce as like others drawn in by cheap price advertised on website and offer of same day appointments. Thought would give them a try as we needed someone urgently as had just moved home and we had no tv. True to their word an engineer Richard arrived that afternoon and installed a Freeview aerial outside and got things up and running. Charged £270 which I queried as price on website much lower and told that related to the cheapest model which would not be suitable for what was needed here. He was here a few hours doing the installation and fine tuning it all. Things were fine for a few days until the signal quality went haywire making it impossible to get a decent picture due to pixelating. Had no option but to phone back and Richard came back and spent several hours trying to diagnose the issue and replaced the aerial in case it was faulty. He eventually confirmed the cause was wind turbines nearby that interrupted the signal when they were turned on. Richard removed everything from the previous system and replaced it with a Freesat system using our existing dish and since then it has been brilliant and very happy we have a decent HD picture. Richard was very honest and explained what he was doing and was obviously determined not to leave until everything working properly. There was no extra charge for the second visit or swapping everything over which I thought was very decent of them.”

Helpful Report

Posted 4 years ago

“Great service sadly very expensive I was charged 264.00 plus vat for an ariel on roof was expecting half that maximum an hours work engineer was very good and helpful but not his fault company overcharging says on website fitted from £69 given a list of charges nowhere near that , wanted doing that day so it’s done now good picture now cost more than new tv .”

Helpful Report

Posted 4 years ago

“On Saturday 2nd May, our satellite signal was faulty - pixelating channels. Aerialforce engineer David Victory diagnosed an overgrown tree was blocking the signal - he was 100% correct - tree now trimmed back, now a perfect signal. Many thanks David.”

Helpful Report

Posted 4 years ago

“Called in morning, Paul came in afternoon. Removed dangerously unattached old aerial. Job well done. Only concern was the roof tiles moved to give ladder access, hope replaced correctly....”

Helpful Report

Posted 4 years ago

“Within 2 hours of phoning Aerial Force the engineer Colin turned up and was very pleasant. He said I needed a new aerial and it would cost £330 plus VAT to replace my present aerial. I said I would not pay that and he then asked what I would pay. I said no more than £220 plus VAT so he made "the phone call to the boss" and the lower price was agreed. Bearing in mind he used the original cabling and original pole and just replaced the aerial it says on the internet the price should be between £80 and £100. On the plus side the problem was fixed the same day and TV now works well. However I will not use this company again as to quote me £330 plus VAT to replace an aerial which costs about £30 is extortionate.”

Helpful Report

Posted 4 years ago

“I have just moved to a house and the TV could not get a signal through the roof top aerial. The TV guy turned up within two hours of my call and was very pleasant. So far so good. However he said I needed a new aerial and the total cost would be £330 plus VAT. I turned it down and he reduced the price to £220 plus VAT. Bearing in mind he used the original pole and wiring and just changed the aerial I have discovered this job should have cost between £80 and £100 so I feel I have been ripped off and his original quote was exorbitant. On the plus side it was prompt service and he did the job. Next time I will find a different company with more reasonable charges.”

Helpful Report

Posted 4 years ago

“Do not this company bad service no service and want to charge for their mistake my children cant watch their televisions and want to charge me i paid nearly 500 pound absolutely disgusting”

Helpful Report

Posted 4 years ago

“Quick response, very efficient service, left the site clean and tidy, very helpful. would recommend.”

Helpful Report

Posted 4 years ago

“We are extremely pleased with the work you did for us today. The work needed was more than we had anticipated but Mark did a great job and was very pleasant and understanding. The price was good and we would recommend your service.”

Helpful Report

Posted 4 years ago

“Called aerial force to move the position of a TV aerial as birds were constantly perching on it and dropping their excrement on our loft window. Engineer arrived and swivelled the aerial into another position, telling me the problem was solved. 1 week later, the aerial was back in its original position. Called aerial force to rectify the problem, only to be told that I would have to pay the repair fee again, which is absurd as they did not comprehensively fix the original problem. Will not be using this company again.”

Helpful Report

Posted 4 years ago

“!3/05/20., Hi, I emailed aerialforce yesterday and had a reply straight away. I was phoned today to sort a day and time, a free quote. I had frank who was great, no waffle and told me my options and the best one wasnt the dearest one. Aeriel fitted in my loft with no fuss and minium time and i have a great 100% signal and fairly priced too. Great service from start to finish and professional. Definatly recommend them . Thankyou aerielforce Kim James”

Helpful Report

Posted 4 years ago

“Phoned for a quote yesterday afternoon and MacCaulley arrived this morning as promised. Very friendly, polite and adhered to all social distancing guidelines. Job completed promptly at a fairly reasonable price. Great service - thank you.”

Helpful Report

Posted 4 years ago

“Quoted £84 for installation of own dish. Installation involved drilling four holes and wall mounting, finding the satellite. Half hour. Apparently connecting the cable feed from the dish into the house isn't installation. Cheaper to have bought own drill to mount as finding the satellite isn't rocket science. Queried the cost and apparently most of it seems to be petrol from Wisbech to Lincoln. Glad he didn't come from further afield. Pity there isn't a minus star for Trustpilot. Not impressed.”

Helpful Report

Posted 4 years ago

“Engineer struggled to install the aerial and couldn’t get what he installed working. Eventually installed an aerial on the fascia without consulting my mother who wanted the aerial on the chimney. Left my mother extremely unhappy with the service.”

Helpful Report

Posted 4 years ago

“Poor, poor service. The engineer had terrible attitude, refuse to put cable ties on the coax to secure the cable. Definitely not recommend them,shop around!”

Helpful Report

Posted 4 years ago

“Poor level of communication between office people and the engineer that came to my house. The engineer had terrible attitude, definitely not recommend them. Ask repeatedly to put cable ties,and I've been told that he's not his job. A joke”

Helpful Report

Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews