Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service fitted quickly and good price”

Helpful Report

Posted 6 years ago

“Very friendly engineer, just moved into house and there was no aerial on property. Aerial was installed on roof exactly as I requested and didn’t take long at all. TV reception is great, overall very pleased. Great Job!”

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Posted 6 years ago

“Shaun Sawam, our engineer, arrived on time, was honest and explained things clearly. He was also a very tidy worker. Would not hesitate to recommend him. Excellent!”

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Posted 6 years ago

“He was very helpful, and went the extra mile. Was not cheap though.”

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Posted 6 years ago

“Very efficient friendly service”

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Posted 6 years ago

“Staff on the phones were more then helpful booking me in as soon as they could (next day baring in mind I rang at 18:00 night before) Bob turned up and was polit honest and hard working! All the finishing touches (securing the cable to the wall outside, and fixing the wire to the skirting boards inside) is what made this such a fantastic service can’t sing his praises enough! He even retuned my TV to make sure it all worked 5 STARS all day long and would highly recommend!!!”

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Posted 6 years ago

“You were over an hour late, your engineer stayed a total of 3 minutes, he didn't even have any change for the cash I gave him and didn't even thank me when I eventually said well fine you can keep it. Overall a poor experience. Won't be coming back to you for the amplifier I apparently need.”

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Posted 6 years ago

“By the instant attention to detail trying to book and allocate this job in the quickest most efficient time! The engineer that called was extremely helpful, informative and professional.”

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Posted 6 years ago

“Excellent service Quick and Tidy No Fuss 10/10 Very Pleased”

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Posted 6 years ago

“Brilliant can't ask for more very clean job done can recommend aerialforce to friends and family members.”

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Posted 6 years ago

“Efficient, quick response”

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Posted 6 years ago

“Fantastic job.... thank you!!”

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Posted 6 years ago

“Ben rang & turned up within the given time, identified the problem, sorted it out very neatly & left no mess. Excellent service thank you”

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Posted 6 years ago

“quick , excellent service. A very pleasant engineer”

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Posted 6 years ago

“Company has not responded to following complaint Engineer could not do job as not equipped to get on the roof. Had requested that an existing aerial in eaves be attached to chimney stack. Reason - slight pixelation on ITV 3. Engineer insisted aerial would be ok If left in eaves and tried with difficulty to retune my TV. Told him aerial could go back in the same place in the eaves that it had been for the past year, showed him, and he said that won’t work, you need an amp. At no point was there any indication of what the cost would be. I left him to it as he said he would fit the amp and bolt the aerial in the eaves. Another round of tuning, even worse result but he then decided to change the aerial socket to cope with the boost in signal. Then tuned and ITV3 signal fine. Checked the TV in my daughter’s room - ok, then checked signal in lounge and informed me that the signal there wasn’t strong enough for a 3rd TV, because it was going through a splitter. A nightmare of a morning, followed by a bill of £129 for ‘a new aerial’ and £110 for amasthead amp and power supply, plus VAT, coming to £286.80. Outrageous! When I looked in the eaves, I discovered he’d given me a new aerial - there was no need for that, and to increase my annoyance the aerial was where it was before. Whatever I said, he took no notice, carried on regardless. He took forever wandering up and down with signal machine, even when told to put the aerial back in the same place and tune to London. As for Aerialforce, the ‘quote’ of around £50 is an undercover call out charge - they call it ‘diagnostic’ even if you ask them to do a specific job. I take responsibility for not reading the small print so should have looked for ‘no call out charge’. Also, price beating applies if you can show them a cheaper estimate from another company before they do anything - why would anyone let them do a job they’d overestimated for? You’d go back to the cheaper company, wouldn’t you! Absolutely disgusted but also feeling stupid for being so trusting and polite - should have sent contractor on his way when he couldn’t or wouldn’t do the job I’d asked for.”

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Posted 6 years ago

“Quick and efficient installation if a little on the pricey side.”

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Posted 6 years ago

“I initially requested for a fixed bracket and was quoted £189. Then I called back because I realised that I wanted a moveable bracket that can be tilted left, right, up & down then was quoted £10 more, thus making it £199. But the guy who came to do the work with the opposite kind of bracket, and still charged me for £199! I wasn't inpressed with his work at all. He drilled too many holes on the wall like a trial and error way of working...(where is the skills there?!) The height, the gap, the distances ...Now we have to bare with our neck in pain when watching TV as it ended up a bit too high! Horrible!”

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Posted 6 years ago

“Good efficient service excellent engineer”

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Posted 6 years ago

“Efficient, On time, Friendly, helpful, Polite, Didn't take long great with advise. Great service. Very pleased would recommend. Fitter called Tim”

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Posted 6 years ago

“Excellent neat job.”

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Posted 6 years ago

Aerialforce is rated 4.0 based on 2,724 reviews