Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

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“Martin was excellent setting up tv quickly and efficiently.Brilliant service.”

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Posted 4 years ago

“Helpfull first contact at the office,Friendly engineer, great installation.cleared up all mess afterwards.would recommend .”

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Posted 4 years ago

“Great attitude and friendly service”

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Posted 4 years ago

“Very efficient. One very happy lady, I can now watch tv. Highly recommend.”

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Posted 4 years ago

“He turned up very promptly and took the aerial down efficiently. He was very friendly”

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Posted 4 years ago

“Booked for an aerial check and possible renewal for Monday by e-mail. Had 2 telephone calls to confirm the booking. I called at 5.45 and was told they would definitely arrive later. No engineer no call. I called Tuesday to request completion of booking and was told that they can't come out until Wednesday. I found another company and they were brilliant arrived within 6hours now we have a new dish and good TV images. Very poor service from AerialForce.”

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Posted 4 years ago

“Awful customer service. Booked in for an all day appointment. Didn’t turn up. Rebooked in for a morning slot the day after. Missed that slot. Called to state they’ll be here by 1. Called at 1.15 to then be told that they didn’t make any promised on times, which they did twice. Made to feel like a lair. Outrageous.”

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Posted 4 years ago

“With a next day call out and fast return calls”

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Posted 4 years ago

“Do not use this company I have waited all day for nobody to turn up or communicate with me.”

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Posted 4 years ago

“Rang at 9.20 am, brilliant phone service. Engineer came within 3 hours, Fixed the problem within an hour. Fantastic service all round. Would highly recommend.”

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Posted 4 years ago

“Promised an engineer , didn't turn up. Same again the following day. It's now 4 days later & still haven't heard from them. Sussed the problem myself now, Shan't be using them again.”

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Posted 4 years ago

“Aerial Force set out an engineer promptly a few weeks ago. However, I was pretty concerned with the advice the engineer gave on the day. First he diagnosed a blown amplifier which was going to cost a further £70 to fix but after some more deliberations he decided I also needed a new mast top and associated power supply. He said he was unable to complete the task as the light was fading but he would come back and do the job for £300 plus VAT. I thought about it but thankfully did not commit at the time as I thought spending £360 was a bit excessive. I was proved right when I investigated myself and found a blown capacitor in my amplifier. I was then able to order a replacement for less than £2 on the internet and fit it free-of-charge! Had I not been so savvy (and luckily had the contact number of a family friend in the trade) your company would have pretty much ripped me off to the tune of £288.”

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Posted 4 years ago

“The engineer Darren G is very thorough leaves no stone unturned when diagnosing a problem. Very pleased with his attention to detail and work ethic. Will call on him again without hesitation if I need this type of service.”

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Posted 4 years ago

“This company is not really good with the time management. I was waiting for the engineer the whole day and they never turned up till 5pm. Finally send me a voicemail that the engineer can't come today and needs to reschedule the appointment. Very bad communication. Not recommended this company.”

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Posted 4 years ago

“Forget the headline. This is jot a same day service, or a next day service. They will book you in for a day and then cancel and offer you a slot on the next day. You'll probably accept that, miss going to work, and wait while they give you an 8 hour window. You will call them after 6 hours so that they can reassure you the job is going ahead. Then you will wait until half an hour before the cut off time, when you will receive a call from them to say that they can't make it after all, but they will offer you another 8 hour window the day after tomorrow, which would be 4 days, not same day, and expect you to be grateful as if you are not paying £200 for them to mess you around.”

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Posted 4 years ago

“Rang this morning to say they could not turn up made a special trip to meet them wast of time would definitely not use them”

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Posted 4 years ago

“Waited in for 2 days for this company to be cancelled both days. Totally waisted my days and time. Definately would not recommend to anyone.”

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Posted 4 years ago

“Agreed date with a timeframe of 9.00 to 6.00 with 30 mins advance call. Waited in all day then at 4.00 received call to say the engineer will not be able to make it. I have wasted my day and it’s cost me to do so. Offered another appt but once bitten twice shy on promises like this. I will use another company”

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Posted 4 years ago

“Yes! Great service and the engineer came on time”

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Posted 4 years ago

“We were called to say when the engineer would be arriving. Lee came and solved all our problems which only cost us the call out fee. We are very happy. Thanks”

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Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews