Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer Stuart very helpful and thorough servicing my cctv system. He did an excellent job and has now also enabled me to monitor cameras remotely which I couldn't do before. I would definitely use Aerialforce again.”

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Posted 4 years ago

“Steven was absolutely fantastic, couldn't recommend him more. He replaced our aerial to a digital aerial (during very strong winds!) and added two ports in two rooms. He was extremely knowledgeable, very helpful and was able to book us in the next day after assessing what needed to be done.”

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Posted 4 years ago

“Very unsatisfied. Not fit for purpose. Could not keep an appointment to come and fix.. I took a day off they phoned at 4.30 not coming. Shoddy, unprofessional office team. Could not leave 0 stars.”

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Posted 4 years ago

“we were so pleased with aerialforce, a nice man called darren smith came only 2hours after we called them soon fixed our problem very happy will call them again if something goes wrong”

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Posted 4 years ago

“Very professional service.”

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Posted 4 years ago

“Excellent service by a very professional and Informative engineer.”

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Posted 4 years ago

“As i read some of your reviews its hard to believe that any of these drivers are ever late one of them just undertook me in GILLINGHAM must have been foot down 80+ mph In a 50 zone i have some great footage on my gopro, further more how he was ever going to stop in time if the black BMW 2 foot infront of him decided to do an emergency stop is beyond me. Registration and footage to be uploaded soon”

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Posted 4 years ago

“Terrible customer service. I requested a morning appointment, technician turned up at the end of the day with the wrong ladder, job couldn't be commenced. Promised to return at a specified time the next day. Failed to turn up at all. Did not even contact. I took 2 days annual leave as a hospital worker, I can't take any more time off. Terrible customer service and very unreliable - do not recommend”

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Posted 4 years ago

“I booked an app for 4.00-6.00 pm. They called at 9.45 am because at that time they were in the area. I explained I am working and rearranged for 4.00-6.00 pm as was the booking. Finally they were not available at the arranged appointment. Very disappointed. I would not recommend.”

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Posted 4 years ago

“Ray came to do our aerial in Witney and he was brilliant, i would highly recommend him. I said i never wanted one on the outside of the house so he managed to arrange this for me, all in the one visit. Amazing. thanks Ray.”

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Posted 4 years ago

“Scaffolding went up on entire house and our lovely neighbours lost their sky signal. So I phoned late Saturday and was given an appt for first thing Monday. Brian arrived on time and patiently explained the options and their excellent rates. He repositioned their dish. Amazing. If I were Brian's teacher I'd give him an (A*+) squared. Sincere, honest, professional and expeditious. God Bless and many thanks for a truly Rolls-Royce service all round.”

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Posted 4 years ago

“Thought my cctv was unfixable, been off line for 18 months, Bruce fixed it in no time. Very pleased with the same day service and Bruce was very confident and competent in repairing the problem.”

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Posted 4 years ago

“Excellent and extremely prompt response in under an hour. Problems successfully solved by Steve and Barney the charming dog! Many thanks!”

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Posted 4 years ago

“Attended at short notice, completed new aerial installation, a few teething problems with signal but I am confident they will Resolve issues ASAP”

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Posted 4 years ago

“Fantastic service from quote to fitting. Steve 'Bart' Simpson is a fantastic ambassador for your company. Friendly, knowledgeable and he did a phenomenal job. I really didn't envy him climbing up that ladder and fitting a 16-17 foot aerial onto the side of my chimney. His furry sidekick Barney sat patiently in the van while Steve worked away getting my BT TV up and running. Thank you for completing a great job and at a great price too.”

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Posted 4 years ago

“Very fast efficient service , would highly recommend .. only downside abit pricey .”

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Posted 4 years ago

“10 hours waiting for an engineer to turn up & then got a phone call saying he couldn't make it today, absolutely rubbish customer service”

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Posted 4 years ago

“Very prompt service, engineer understood problem exactly and cheapest way to fix it, plus very neat work with the wires - I was well pleased how the engineer did the wiring so discreetly inside and out. Very helpful in setting up and explaining everything. Definitely recommend.”

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Posted 4 years ago

“Both customer service and engineer extremely helpful, courteous and punctual. Engineer was onsite for a longtime and was exceptional professional and considerate throughout. The job was done very well and I would thoroughly recommend this team to anyone and use them again. Thank you”

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Posted 4 years ago

“Really friendly and helpful engineer who wall mounted my TV. Would 100% recommend him.”

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Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews