Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,723 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ricky attended my elderly mother's property today, 03/01/2023, where there was an aerial fault. He diagnosed the problem quickly, then fixed it after carrying out some surgery on a large wisteria plant. All resolved and she is as pleased as Punch.”

Helpful Report

Posted 1 year ago

“***BEWARE*** this is the first review Ive ever took the time and effort to make. I had CCTV fitted recently (Dec 2022) the engineer fitted CCTV differing from the quotation given and has now denied ever having this conversation, even though I have audio recordings. I’ve reported the matter to their customer care who in light of evidence have just repeated what they’re engineer said and now wish to charge me to remove the system or upgrade. Terrible customer service, borderline fraudulent work practices. AVOID or get every scrap of information signed in writing!!! I’m now having to consider small claims court.”

Helpful Report

Posted 1 year ago

“Customer service was excellent: an engineer came within the hour, diagnosed the fault, and showed me what was wrong with my aerial. This he replaced, and checked my TV was working satisfactorily. The engineers name was Anthony Garner.”

Helpful Report

Posted 2 years ago

“Terrible service and really poor post customer service. I had arranged a visit for my mum, engineer turned up, left in ten minutes (and was very rude to my mum) and that’s what you get for £79 + vat. Complained to company offered and was offered a discount to repair dish. Said I would think about it, 24 hours later issued an email saying if I didn’t pay £79 + vat my debt would go to a debt collection agency. Would certainly Never recommend or Ever deal with this company again.”

Helpful Report

Posted 2 years ago

“Do not use!!! Was a simple Job of sorting a cable for a sky dish Job was done in 20mins was changed £145 which is crazy but I agreed as just wanted the job done. Then looking at my bank account was actually charged £175 Called the office multiply Times with No response and they won’t respond to emails….. thieves do not use!”

Helpful Report

Posted 2 years ago

“Jhon took full money to complete my fire work and did nothing .even mall management has seen your work and glasgow council not issuing me opening certificate only because of jhon incomplete work. Kindly check this issue and reply me .”

Helpful Report

Posted 2 years ago

“I liked the service, the prices are also at the level. The right kind of approach to work!”

Helpful Report

Posted 2 years ago

“i contacted them because having trouble losing chanels and signal engineer came said needed new aireal old aireal only 2 year old paid£198 for new aireal told we would have no trouble with this one it looked like a stick still got exactly same problem tv only few months old had it checked nothing wrong with it was told reciept would be in post still waiting a month after told will have to pay for some one to come out again £198 spent that needent have what a rip off dont use .”

Helpful Report

Posted 2 years ago

“The man that came, wS not only bad mannered, but when he told me lies, I showed him the door, ya it's a free call out, but once they are in Yr hone be carful, he wNted 400 if y don't take their service, I went to another they company, far better they where polity genuine and the bill 100, same difference and no con. Nothing wzs a bother and he didn't have a temper I used fixed price aerials thanks Gary”

Helpful Report

Posted 2 years ago

“Couldn't have asked for a more professional and lovely guy to mount my TV, Darren G mounted my TV and even sorted out my TV that I was having problems with, if you get Darren G your on to a winner, regards Jo”

Helpful Report

Posted 2 years ago

“They are rip off merchants, don't use them. The quote was expensive and misleading then the actual price was double the price of the quote. Paid £420 for 1 1/2 hours work to put a £30 arial up in the attic and then £95 for him to stuff a coaxial cable through the ceiling in a bedroom which he left dangling in the room. Nothing was neat and now need to find another person to fix the rubbish job I paid for. Very disappointed by these cow boys.”

Helpful Report

Posted 2 years ago

“The verbal quote was totally different to the written quote, sent emails to customer care, the engineer denied he said that to me? Basically the vat wasn't included on original verbal quote, very misleading, terrible avoid”

Helpful Report

Posted 2 years ago

“I'd like to thank Darren Smith Welsh lad came out to us today very helpfull very polite 😀 and job professionaly done thank you x”

Helpful Report

Posted 2 years ago

“Quite useless company the fitter fitted the dish wrong then blamed the box got to engineer to look at to spotted the mistake and put it right when I rang aerialforce the engineer said I should have got them back under the guarantee Who in the right mind would want the same rude mouthy incompetent aerial fitter back to work in there house again”

Helpful Report

Posted 2 years ago

“Very unprofessional company. Unreliable. What they quote for you and what you end up paying is vastly different, with the latter obviously being the higher. Their customer care don't take complaints seriously. They seem to care more about the cash they take from you that leaving you a satisfied customer. I wish I read other customers feedback before committing myself to them. Certainly, I wouldn't use them again, ever.”

Helpful Report

Posted 2 years ago

“Avoid!! The engineer wanted us to sign a document and said not to read it, but upon inspection it was to accept the quote and start work. The engineer then started being pushy and wanted to know what we were prepared to pay - we said nothing and that we were no longer interested. Approach with cautions”

Helpful Report

Posted 2 years ago

“Moved into a ground floor flat asked for a dish to be fitted, guy just went on and on about having to go high because of having to connect with the isle of white then gave us a price of £300 !!! Then a neighbour popped over and said the guy who lived here before had a satellite already we just didnt see it amongst the others on the block.”

Helpful Report

Posted 2 years ago

“Telephoned Aerial TV company each day this week. They were promising engineer would attend at 8.00am. Engineer never arrived?. In traffic on M60. Traffic going at 15mph, in Stockport on another job. I will attend later, asking if I was in. When waiting for 4 day's..still no one attended. Disgusting. No customer service or care whatsoever so ever. CHARGING ME!! 138.00 then 168.00 Company is a total disaster”

Helpful Report

Posted 2 years ago

“Edinburgh 4th floor tenement aerial problem explained. Pleasant admin. quoted £70.80 for engineer visit. On arrival engineer quoted an extra £66 due to height of building. The company said this is the usual practice. When entering the property he did not use a mask. On refusing to pay anything until I had spoken to the company he left saying the debt collectors would be involved.”

Helpful Report

Posted 2 years ago

“If you can avoid this company, then do so. They have let me down twice in the same day. After they make arrangements, they don’t bother to honour them, and change them at there will. They could take a lesson in customer service.”

Helpful Report

Posted 2 years ago

Aerialforce is rated 4.0 based on 2,723 reviews