Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer mis-diagnosed a faulty aerial when the actual fault was a failed booster and 4G interference. He quoted £350 but thankfully we got a second opinion from a local engineer who restored all the channels for a fraction of the quote. So either the engineer didn't know what he was doing, or worse...”

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Posted 4 years ago

“5 hours to put up a TV on the wall and damaged my brand new fireplace and then management arguing on the phone, bullying staff and customer. Awful company don't use!!”

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Posted 4 years ago

“Ripped off. Quoted me one price then charged a higher price when the work was done. In a totally bizarre conversation, the engineer denied having twice agreed a small discount on the price he had originally quoted about an hour beforehand. Judging by the other 1 star reviews I am not the first person to have been scammed. Sadly I doubt I'll be the last.”

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Posted 4 years ago

“Total rip off! Advises a free quote. Beware when they do come out minimum charge £59 + vat is a hidden call out charge called a diagnostic check this is if you don’t even have the work carried out. Then it is very over priced from then. It’s all money money money! I was a woman alone with two males saying I need to pay up for a diagnostic check. I felt so overwhelmed and uncomfortable. Was then put onto the phone to a male manager who I felt pressured into paying when the diagnostic check wasn’t even finished. I had to ask, please could you leave my house. I don’t feel comfortable, I feel so pressured and overwhelmed. I stood my ground and handed over no money. A foot in my door was going to cost me so much money. Your bad reviews below mine are a true reflection of a rip-off bad company. Your clever play on words diagnostic check needs addressing as it’s telling you a problem that will cost x amount but so does a free quote! Please do not use this company!”

Helpful Report

Posted 4 years ago

“Total rip off! Advises a free quote. Beware when they do come out minimum charge £59 + vat is a hidden call out charge called a diagnostic check this is if you don’t even go ahead with the work carried out. Then it is very over priced from then. It’s all money money money! I was a woman alone with two males saying I need to pay up for the diagnostic check. I felt so overwhelmed and uncomfortable. Was put onto the phone to the male manager who I felt pressured into paying when the the diagnostic check wasn’t even finished. I had to ask , please could you leave my house. I really don’t feel comfortable, I feel so pressured and overwhelmed. I stood my ground and handed no money over. A foot in my door was going to cost me a lot of money. Your bad reviews below mine, is a true reflection of a rip-off bad company. Your clever play on words diagnostic check needs addressing as it’s telling you a problem that cost x amount so does a free quote! Do not use this company!”

Helpful Report

Posted 4 years ago

“Booked yesterday and agreed a slot 08:00-12:00 today. Was advised that the engineer would ring 30mins before to check I was in. Took half day off work and waited in. 5 minutes to go and no sign. Beware time wasters!”

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Posted 4 years ago

“If your an elderly person or disabled in anyway..DO NOT USE THESE PEOPLE! Unless you have some one there to put a stop to being robbed!!! A 73 year old man with no family to help him called you guys out as his telle kept on freezing. This is the only lifeline this housebound man has, of course he was over the moon to be having a new telle for £800. What he didnt know was the size of said telle was only 28”!!! We thought we had put a stop to this gentleman being had off, after finding the invoice (which the elderly man didnt even sign btw) he had been charged over £400 for the aeiral to be checked with the £800 ontop for the telle! Absolutely shocking service. I hope the man who came feels good about him self!!”

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Posted 4 years ago

“Beware the minimum charge £59 + vat is a hidden callout charge called diagnostic check this is if no work carried out. After that's it's all more money and not cheap£££”

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Posted 4 years ago

“The booking was swift, the engineer was excellent and did not try to sell us anything we did not need. Based on the work provided i would definitely recommend this company”

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Posted 4 years ago

“The booking system was excellent, the service was excellent, the engineer, Chris, was polite and knowledgeable and the solution was provided very quickly. The fee charged was standard for this type of service. I will definitely use them again!”

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Posted 4 years ago

“Totally overpriced. Tell you a story about what you need and what it costs and all lies. I got duped. Silly me.”

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Posted 4 years ago

“The worst company I have ever dealt with. I’m 80 yrs old & they charged me £154 for aerial booster that cost £30 on Amazon . When I complains I was told the extra cost was for 12 months guarantee. DONT USE THIS COUNTRY WIDE COMPANY THEY ARE SCAMMERS.”

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Posted 4 years ago

“From making the initial enquiry I got a call the following morning before 7am the next morning. What decent company phones you at that time - rediculous. I booked them in and they gave me a call on the day to say the engineer would be there in the hour which he was. I had only moved into property recently and although there was a aerial in the loft i was not getting a signal at the TV. The engineer diagnosed a weak signal and said a new 4 way aerial amplifier was needed,even though the existing one was only 7 years old. I foolishly agreed and was charged a total of £225.60, for a part that cost £30 on eBay and that included the £70 call out charge. In hindsight I did not need any new amplifier but only needed the existing one connected to the transformer that had been left by the previous owners. A genuine and honest company would not have ripped me off but just charged me £70 plus £10 for connecting up the existing aerial amplifier transformer. If you use these people do not say yes to any parts until you have researched the cost and determined wether you really do need any parts because they will exploit your ignorance. I WAS RIPPED OFF!!!!!!!!!!!!”

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Posted 4 years ago

“Called in the morning with a problem with the ariel......by the afternoon all was sorted!! Your engineer James was professional, efficient and knowledgeable. What really stood out for me was the job was done leaving the room clean tidy and no mess!! Thank you James. I would highly recommend to all.”

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Posted 4 years ago

“The engineer Kenneth came quickly, and as a female on her own, he made me feel at ease, explained what he could and couldn't do, and didn't make me feel stupid. He was polite, did an excellent job, and made sure everything was in order before he left. Would definitely recommend the company and him.”

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Posted 4 years ago

“I requested a quote online, they called me immediately and had me booked into for an Ariel diagnostics and a new Ariel installation, for the same week! They informed me 30 mins beforehand, that they were on their way. Steve and his trainee were very thorough with their work and professional in the way that he reassured me throughout the time they were completing the job. The trainee did very well going up the scary ladder for the first time onto the roof (sorry don't know your name). TV all working and I have a new Ariel installed in another room, job well done. Thanks!”

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Posted 4 years ago

“Terrible company, rip of merchants, check watchdog and read about the company before making a booking, George barns is very curupt and will employ anyone and encourage employees to rip customers off and make up problems with aerials. READ ABOUT THEM ON WATCHDOG BEFORE BOOKING!!!!!!”

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Posted 4 years ago

“Not happy at all, engineer came only checked the aerial lead going into the booster, said the aerial was 30 years old so you may have to put up a new aerial. I sent an email asking about the cost and when could you do the work, never got a reply. I got another company in who did the same check on the aerial lead but he also checked the lead from the booster to the BT Box, as a result the Booster was faulty nothing to do with the aerial, he relaced the booster everything is now perfect. So for just 10 minutes in my house and just testing ONE lead I was charged 59 pounds, what a rip off AERIAL FORCE plus perhaps you need to send that engineer back to school.”

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Posted 4 years ago

“Same day service. Neat job and good advice as to set up. Richard Taylor, the engineer, was friendly, professional and efficient. Many thanks.”

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Posted 4 years ago

“I wanted a TV mounting on a wall in a bedroom. I'd have preferred a tilt and swivel bracket but was advised during the survey process that the wall wasn't strong enough (being an internal wall in a relatively modern house) to support the size of TV. Thus I opted to have a fixed bracket which located the TV flat against the wall. Scott and his assistant worked very quickly and efficiently to fix the bracket, ensure it was secure, level and fully supported the TV. Very happy indeed with the speed and quality of response from the initial enquiry to final fitting. Thoroughly recommended for an efficient service that was Covid-19 safety compliant throughout.”

Helpful Report

Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews