Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor customer service from the staff at the help desk. They cancelled two appointments and didn’t even have an ounce of sympathy in their tone. Then Ben lied to me and said I’d get another discount on top of the promotional discount I’d already been given, as they’d missed two appointments. When the engineer arrived he said he’d only been instructed to give the promotional discount and not a further discount for the missed appointments and he said he’d never known them give more than 20%. Yet, I’d directly asked Ben and he agreed. I appreciate it was close to Christmas and things do happen, however their customer service needs lots of work. Would not recommend. However, the engineer was great!”

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Posted 7 years ago

“Quick response time and good value”

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Posted 7 years ago

“Quick, efficient and polite.”

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Posted 7 years ago

“Unfortunately I didn't get any quotes, but when I did after the work was done, I realised how expensive aerialforce are. Disappointed and feel ripped off!”

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Posted 7 years ago

“Same day service”

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Posted 7 years ago

“The engineer was very helpful and didn’t pressurised me to do anything I didn’t want to do and also gave me options. You don’t get many people like that anymore”

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Posted 7 years ago

“The young man that came was very good installing our tv which I found was complicated he done it very quick, And Aerialforce were very quick in getting in touch with me after filling in the form on the computer.”

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Posted 7 years ago

“Great service, prompt and very helpful. Would recommend to anyone. The service was for an elderly relative but we didn’t need to worry as they got the job done for the price given. Well pleased.”

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Posted 7 years ago

“Emailed with an issue in the morning, a short time later I was called back and advised on the service and pricing, engineer called Tim arrived early afternoon who advised what the issue was and how he could resolve it. Very professional, value for money and an excellent service end to end. Would recommend.”

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Posted 7 years ago

“The engineer was on time, friendly and the service was excellent”

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Posted 7 years ago

“DO NOT USE THIS COMPANY - The technician was great it was only to connect the tv up I was charged approx 66 including Tax and credit card fee they invoiced me for this amount and charged my card for £94 no explanation why such an amount more. I’ve phoned them and I got told to email someone and it will take 14 days for a response. No apology just fobbed off - they have stolen from me and don’t seem to care”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“It was great to have a 30 minute warning of arrival allowing me to pop out. The fitter was extremely amenable, informative and resourceful. The job was done quickly and efficiently and was a credit to your company.”

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Posted 7 years ago

“The engineer was very helpful and prompt.”

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Posted 7 years ago

“Great service, arrived in the time specified, done the job required, courteous and friendly. Will use again”

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Posted 7 years ago

“Left an email late and received a call the next morning and a guy was here 20mins layer. Solved the problem and talked to me through it and showed me. Brilliant service, nice guy and reasonable price. Would highly recommend.”

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Posted 7 years ago

“The engineers knowledge and helpfulness, but Sadley the booking arrangements are a joke ie not turning up in the period booked which costed me money as I took time off to wait in.”

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Posted 7 years ago

“Good fast service but overpriced”

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Posted 7 years ago

“They done the job in hamd very quick and efficient”

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Posted 7 years ago

“Absolutely first class service, brilliant communication, excellent quality workmanship Would thoroughly recommend”

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Posted 7 years ago

Aerialforce is rated 4.0 based on 2,724 reviews