“After nearly 2 months, my order finally shipped with zero communication from Aero. I constantly was emailing and calling to find out the status of my order and was unable to get into contact with a single Aero Precision employee. Take your money elsewhere.”
“Ordered non FFL part 4 weeks ago, billed me, yet no confirm, have called, chatted,emailed dozens of times and have yet to be able to speak to someone...there is NO, ZERO customer service.....it almost appears it is closed as no one will respond in anyway, except computer generated junk replies”
“Have not received my item. It has been over a month and nothing. They have begun to ignore my emails and definitely don’t answer the phone. What is even going on over there? I want my order!”
“I had concern regarding the operation of a certain product. Used the chat method to communicate this. The rep was very knowledgeable and quickly resolved my issue. Very happy with Aero Precision products and services !!”
“Great products and customer service. I had a question about my order, used the chat online feature. My question was answered by a real person and the answer was clear and easily understood. Thank you Merari.”
“Zach Patten was so helpful and spent time thoroughly answering my technical questions. All of the gun parts I have received from them have been top quality. Great job! Thanks again for all the expert advice!”
“I bought a faulty lower from them and was told it was “installation error”. Took the lower to a gun shop and had their gunsmith look at it. He said it was a manufacturing error. The gunsmith fixed it for free while aero precision took over a month to respond and then did nothing to right their wrong.”
“They make great equipment but I don’t recommend purchasing from them directly. Customer service? What customer service? I don’t think they’re familiar with the concept. When you sell contraptions that exceed 50K PSI pressures, you want a manufacturer that’s willing to communicate. The ticket system is a cruel joke, and when you call to enquire why your parts haven’t shipped after a month (their site very clearly said orders ship in 3-5 days), they act annoyed. I was going to build a Solus next but they won’t see a lot of $ from me anytime soon.”
“Customer service at this company is some of the worst I've ever dealt with! Called 5 times over the past month and every single time I get "all of our client specialists are busy right now, please try your call again later".) Absolute joke of a company! I love their products and have several rifles from them however they were all purchased from 3rd party companies. Don't order from them or you will regret it!”
“I love aero precision’s products but dealing with their customer service is horrendous and they took a month to ship a hand guard and now my delivery date keeps changing. I do not recommend buying from their site. Try to buy their product locally or on a different reputable website.”
“Precision went above and beyond on a warranty fix. The cerakote on my lower inhibited the mag catch from catching mags. I sent it back and the communication was amazing. Top knotch actually. They even touched up the lower where i accidently damaged it and threw on a mag catch for free.
Do yourself a favor and give them a chance. The product is amazing and the communication was spot on.”
“I have yet to test fire their completed product. I have built an AR15 in 300 blk and their EPC 9. Alot of misinformation on their site regarding the EPC- 9 and its non-modularity.
Customer service and follow up is horrendous.”
“Superior manufacturing and quality. I am a repeat customer. Great service and great pricing. If you are going to build I highly recommend their kits.”
“Aero Precision has quality products at very competitive prices. Made my first AR-15 with an Aero upper, and will be making other builds with their products.”
