Aery Living have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Website is fab, easy to search and find the right thing!
I had an issue with products changing price when I went to checkout tho :( Two candles showed as £8.75 on the site and in my basket, but £10.50 every time I went to pay! A little annoying, but ordered in the end anyway.
”
- Kate Woolley
“
Really easy buying process, great website. Slightly annoying that one of the products went up in price though, inbetween adding to the basket and checking out.
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- Anonymous
“
Fine, bought some candles during the black friday offer, but the product price went up at the last stage of the checkout process. Lovely candles but I'd rather see the full price right away.
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- Anonymous
“
Great website, beautiful photos of the products. Easy to order and the free and speedy delivery was much appreciated.
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- Anonymous
“
Nice products and speedy delivery. Candle and handcream bought as a gift.
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- Anonymous
“
I purchased the Wonderland fragrance oil set as a birthday gift. The item is beautifully presented and packaged and the fragrances are gorgeous! The customer service is also exemplary; when I experienced a delay in the delivery of my package, a replacement was sent which I received the next day thanks to Sarah who is an absolute superstar!!
”
- Lorraine
“
I never received the products or any response to my email, chasing these products - please refund me in full and confirm once this has been done- Christmas is long gone and they were a Christmas present
”
- Rachel Naylor
“
Very helpful customer service - so pleased with my Winter Thyme candles. No cheap nasties, quality product with a beautiful, joyful fragrance, ideal to burn by the woodstove in the evenings.
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- Stella T
“
Very easy to contact customer service in the event of an issue-they are very helpful and I will be ordering again.
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- Anonymous
“
I love the style of Aery candles.
The smells are divine. Customer service 10/10. Thank you
”
- Nikki Hibbins