Affordable Mobiles Reviews

Name: Affordable Mobiles
Rating: 3.97

4.0 Rating 551 Reviews

75 %

of reviewers recommend Affordable Mobiles

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4.0

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Affordable Mobiles 1 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charlatans, make it very difficult to claim your cashback hoping you miss certain arbitrary dates, and awful customer service. Deals appear cheap but for a reason. Avoid if possible.”

Helpful Report

Posted 4 years ago

“Seem to be good deals and the delivery times aren’t bad but the aftercare from this company is shocking! If anyone is thinking about these cashback by redemption deals I’ll save you the hassle now before you waste all the time and effort... it’s the biggest farce ever, they make it so difficult to even claim for it it’s unreal not straight forward at all. Emailed and called them endless times to which they just blame it on a “technical error” everytime “so just send it us again and we’ll process your claim”..... come on after 4 times already just the first cashback amount??!! AVOID AVOID AVOID!!”

Helpful Report

Posted 4 years ago

“This is the second time I've renewed my phone through affordable mobiles and it's by far the best price compared to any company comparison. On both occasions from applying for the new contract to having the new phone set up on the network and collecting my phone has taken less than 24 hours Very helpful competitive and reliable highly reccomend affordable mobiles never had a problem”

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Posted 4 years ago

“Cashback is ridiculous. Use mobile phones direct, it's online and trouble free.”

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Posted 4 years ago

“Ordered a cash back deal over the sales line, unfortunately the sale representative spelling my name wrong and therefor the order was declined by credit search, for some reason a few days later affordable mobile proved the order with A same wrong name. I had to call them to cancel the order in case I can not get cash back in the future because of the wrong spelling of my name.”

Helpful Report

Posted 4 years ago

“Sent back an absolutely immaculate iphone 11 because the camera quality was incredibly poor. I and another with me examined the phone multiple times and the phone was absolutely immaculate. I was then hit with a £218 fine for marks on the phone which were absolutely not there when I sent it back. I had several people from the company try to gaslight me into believing I had done it or maybe I just did not see the marks on the phone. Lol!!!!!! I will keep the pictures of the apparent £218 worth of damage to the phone which literally looked like cat hairs. Absolutely stay clear of this company please. Master manipulators and scammers.”

Helpful Report

Posted 4 years ago

“Sent back an immaculate phone within 14 days and was told it wasn’t immaculate and I have to pay £143?- downright lie. Don’t touch them”

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Posted 4 years ago

“Do not buy from these people, they are a con. I took up the deal of new Iphone 11 at £41 per month and to return my sons 2 year old Iphone 7 in "working condition" for £118.80. It was actually in excellent condition without a mark on it. They use a 3rd party thereafter to check the returned phone called E-Giant who sent me an email to say the phone was faulty. When I rang them, the receptionist said that they had removed the back of the phone and the battery needed a service which de-valued the phone and they could only offer me £40.50. They said I had to take it up with Affordable Mobiles when I tried to protest. I contacted Affordable Mobiles and they have also said it is nothing to do with them as they use a 3rd party for returned phones, despite me saying there is nothing in the terms about battery services or removing the back off the phone and that my agreement was with Affordable Mobiles, not E-Giant. They have changed the deal and made up this spurious issue with the battery just to reduce the value of the returned phone. When you speak to their customer care team they also just repeat themselves a total waste of time, once again DO NOT be conned by this company!!!!”

Helpful Report

Posted 4 years ago

“Surprised by all the negative reviews. I ordered 2 phones on 2 separate occasions. Yes, I did have a problem with the first phone but that was down to dpd , aff mobiles sorted the issue out. Both my kids hot what they wanted at a very good price.”

Helpful Report

Posted 4 years ago

“Hi, I placed an order for an iPhone 11 Pro on Tuesday 17th and received an email requesting I contact the sales team. So far I have not heard anything from them or been able to get hold of anyone. Could I get an update as to whether or not my order has been processed please as I should have received my phone by now ?”

Helpful Report

Posted 4 years ago

“Scammers, looking forward to seeing them on watchdog. They take your money then don't want to know.”

Helpful Report

Posted 4 years ago

“Not one for a bad review as I sit behind the Trustpilot reviews at my workplace and know how frustrating a bad review can be for a company, but this company deserves one. After taking out a new contract with O2 via Affordablemobiles.co.uk I noticed my new iPhone was losing signal in different locations intermittently. Apple said that there is a fault with the phone and that I am entitled to a replacement with the reseller. Affordablemobiles.co.uk have tested my device and found no fault. They are refusing to replace the phone, or give me my money back because of the fact they can't find a signal fault which is only intermittently appearing - how am I meant to prove when it happens if it happens once every few days and I'm running out of time to prove my case before I won't be covered under warranty. They have given me excuses like 'a factory reset can help' (done that and issue persisted), 'the location of our warehouse means that maybe the issue has been resolved' (what??!) and said that it can sometimes be resolved just by being turned on and sent in the post to them and turned on (Apple have confirmed this is not true). They had only had the phone for a day so I don't understand how they have thoroughly tested it either. Customer assistants did their best which I appreciate, but no one passed me to someone senior to discuss this issue and they all said they 'understood' but I do not feel understood and so I have gone straight to Apple who are also confused that I have not been offered a new phone no questions asked. I will be taking the phone to Apple who have already seen there is a fault with the phone and who have said they can replace it because I cannot be bothered to faff around with Affordable Mobiles anymore. Absolutely shocking service and I will never be using this company again after my contract is over, wish I had got my money back within the 14 day cool off period. Careful if you get a fault with a phone - it will inconvenience you and no goodwill is offered and don't expect them to provide overwhelming help.”

Helpful Report

Posted 4 years ago

“Don't bother with their cashback deals. They never acknowledge receipt of the voucher codes and do everything possible to avoid paying them. If you are attracted by the cashback deal then just go elsewhere. You will not receive your cashback and you'll be out of pocket posting them all of your bills. This is a mickey mouse outfit.”

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Posted 4 years ago

“lies lies and more lies. stay clear people”

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Posted 5 years ago

“Claiming cash back is ridiculous process.”

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Posted 5 years ago

“Offer a phone deal give your dispatch email then cancel your order part transit Absolute joke Avoid”

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Posted 5 years ago

“Stay clear , ordered a new phone ,paid deposit then said cancelled at my request ,never cancelled anything ! Scammers stay clear”

Helpful Report

Posted 5 years ago

“Falsely advertising phones they don’t have. Placed an order for an iPhone XR and paid for their credit checks completing. Confirmation received that all checks were fine and order progressing then the next day an email came through stating due to system error they had incorrectly displayed this phone and the order was cancelled at my request! Really annoyed as they completed security checks on me prior to this. Really bad practice. Avoid.”

Helpful Report

Posted 5 years ago

“I ordered a phone from the website only for them to email me saying there was a system error and to place my order online again. Placed my order online again and then said I had to cancel my order due to a duplicate credit check. Spoke to the staff over the phone in customer services and they were rude abrupt and did not want to help and purely wanted to try and sell me another contract by asking me to sign up with them again on the phone. Poor customer service and Paul company avoid this company do not order through them go direct through your mobile network.”

Helpful Report

Posted 5 years ago

“Tried twice to order a phone, twice rejected due to wrong first line of address, absolute con, charged £2.50 each time, want 5 different accounts to charge the £ 2.50, Please do not trust these people, want far to much information, going to report them to trading standards, been with bank and lived at same address for over 20 years and never had any problems,”

Helpful Report

Posted 5 years ago

Affordable Mobiles is rated 4.0 based on 551 reviews