African Overland Tours Reviews

Name: African Overland Tours
Rating: 4.80

4.8 Rating 270 Reviews

96 %

of reviewers recommend African Overland Tours

4.8

Based on 270 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

About African Overland Tours:

We believe travelling the road in Africa changes you, Forever!
We want others to experience this.

Our team of passionate planners (ex guides and travellers) help you find the perfect trip for your adventure. The tours will leave you with unforgettable experiences that will stay with you for a lifetime.

We offer over 300 Budget Safari types, from Accommodated Tours, Camping Safaris, Small Group Safaris , Budget Tented and Lodge Safaris and longer African Overland Tours at the most competitive pricing with unbiased, honest help all backed up with financial protection guarantee.

Our local knowledge and experience is invaluable as we have travelled and guided extensively on the routes in Africa (not many people can say that).

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Phone:

+27214480997

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African Overland Tours 5 star review on 23rd December 2022

Mohammad

African Overland Tours 4 star review on 21st December 2022

Roger W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I book a trip with African Overland Tours, as I had a great experience selecting my desire trip in 2016 with help of Nicky Lotz!! I’m glad to find her again, as she always respond every email on time with full details and great recommendations. The service provided on my first trip, 21-day from Nairobi to Vic Falls was excellent! Now on my way to the second experience!”

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Posted 5 years ago

Hi Lorena Firstly, thank you so much for the time you took to write the review. Secondly, I'm over the moon that firstly you love Africa and secondly that you entrust us to help you with your African adventures. Here's to many more adventures on the road! Massive Thanks Andrew (Founder of AOT)

Posted 5 years ago

“Haven't gone on a trip yet and am now being asked to review my trip Does not in still confidence .. Got a reply to this saying it was in fact a "review" of the initial contact with the CS rep. Funny that as it said "finished your trip" I have paid a deposit 4 days ago and not heard back, not even a thank you. Seems to be a theme with this company. All over you until you pay, Then all goes very quiet. Some retraining on comms needed methinks”

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Posted 5 years ago

Hi there, Thanks so much for the comment. Let me clarify. The request that is sent at this stage is to review the service you received from our team member. Hopefully you found it very informative and useful. We use the feedback to improve our service levels. It just helps us make sure we are responding clearly, swiftly and with the passion and the love that we have for Africa. You are going to have an amazing time exploring Southern Africa. Tammy actually used to guide that trip for years. You are in very safe hands :) Deepest apologies for delay with the response. Kindest regards Andrew (Founder of AOT)

Posted 5 years ago

“Always book my African travels through African Overland Tours as they are incredibly friendly and helpful, they always get back to you quickly, staff are knowledgeable, they use local people which I think is very important and offer great value for money.”

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Posted 5 years ago

Thanks so much Karen! That means so much and we deeply appreciate it. So pleased you love let us help :) Kindest regards Andrew (founder of AOT)

Posted 5 years ago

“Stefan from AOT was the most helpful tourist agent I have ever dealt with. Awesome!”

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Posted 5 years ago

Massive Thanks Daniel, that is wonderful, kind words! Kindest regards Andrew (Founder of AOT)

Posted 5 years ago

“Simple booking process,easy.”

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Posted 5 years ago

“I always received answers within minutes. Nevertheless, as soon as we paid we did not get any answer for the next steps or any confirmation by now. I am worried regardind my hard earned money! Hope to receive an answer soon. Tour 030355”

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Posted 5 years ago

Thanks so much, Cedric for the message. I have looked at our travel file and I can see that we received your booking forms yesterday and that the confirmation has been requested to our operator. It normally takes 24 - 48 hrs to just receive them and they will be sent to you. Sorry for the delay. You will communication very shortly. Kindest regards Andrew (Founder of AOT)

Posted 5 years ago

“I would have given 5 stars last Saturday while booking my 3tous with Stefan, but since I paid in full for my 3 tours I have not heard a word even though I requested a receipt and confirmation of the tours I just pay d for. I have emailed and called and have no response. I am worried about my tours and am freaking out that I have heard no confirmations. I hope I will be able to change to 5 stars when I experience 3 great tours in South Africa, etc. worried at the moment.....”

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Posted 5 years ago

Thanks so much, Peggy. I will check with Stefan what the delay was yesterday (our office was closed on Sunday) , but you should have received a response on Monday. You will receive your response today (Tuesday). Kindest regards Andrew (founder of AOT)

Posted 5 years ago

“Friendly staff, quick answers, omplimentary transfers and night in JNB.”

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Posted 5 years ago

Thanks so much, Sergey!! So pleased you found the team fast and friendly! Deeply appreciate the comments Andrew (founder of AOT)

Posted 5 years ago

“Elroy was great”

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Posted 5 years ago

“It is not possible to rate anything as we have not yet received any documentation regarding the tour we booked and paid a deposit for. We have booked a tour on the 28 July Booking ref 070083”

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Posted 5 years ago

Thanks so much, Peter. I will find out what the delay is in receiving the documentation and get it sent through shortly. Thanks a million Andrew (Founder of AOT)

Posted 5 years ago

“I love the friendliest service I ever experienced. Thanks!”

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Posted 5 years ago

Thanks sooo much Monika. Deeply appreciate the kind words! Kindest regards Andrew (Founder of AOT)

Posted 5 years ago

“I like prompt reply from your company and give me very clear information”

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Posted 5 years ago

“Friendly, prompt and efficient. Website worked well”

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Posted 5 years ago

“at the moment they are not able to give a judgment”

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Posted 5 years ago

“In relation to the reservation process, I can say that it was very efficient and timely. Chemone was very kind, answered all our doubts and guided us throughout the process. We hope the trip is just as good !!”

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Posted 5 years ago

“I spoke with Tammy and she was the best. She offered to work outside her hours to skype if I wanted to talk in person (time-zone differences), which I think is above and beyond. She answered all of my questions promptly and thoroughly. I was looking at booking through another company and they paled in comparison to her level of customer service, so it was a no brainer to go with the person that made such an effort to find the itinerary I was looking for within my time frame and budget. Anyone who gets to deal with her is in great hands. 5 out of 5 (the button wasn't working)”

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Posted 5 years ago

“They answered all of my questions. Everything went smoothly with the booking of my trip - Cape Town to Victoria Falls.”

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Posted 5 years ago

“We have been in contact with Nicky at African Overland Tours for a few months. Nicky has been absolutely fantastic in helping us plan our first ever group tour! Super quick responses and super detailed with lots of information. I feel the service was above and beyond what is usually expected. Nicky not only gave us some great information on tours but also gave lots of advice on our independent section of travel in Africa. It took us a while to decide on which tour is best for us, due to timing and flights and other travel before and after the Africa tour but we finally managed to nail down the perfect tour for us with the help of Nicky. Overall, we are very pleased with the customer service at African Overland Tours. We will update a review after our tour from Cape Town to Victoria Falls in June. 10/10 for customer service!”

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Posted 5 years ago

Thanks very much Katie! I'm so pleased Nicky was able to help you on the journey to find an amazing experience! Thanks so much for the kind words, we deeply appreciate it. Kindest regards Andrew (Founder of AOT)

Posted 5 years ago

“Our communication with African Overland tours has been nothing short of outstanding. Tammy who we have dealt with has been extremely helpful catering for our needs and ensuring we got the trip that suited us. She was both extremely polite and very professional I would not hesitate to recommend your group to other travelers thinking of using your company.”

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Posted 5 years ago

Wonderful Jennifer!! I'm over the moon from your comments. Thanks so much for them, I'm so pleased you found Tammy extremely helpful :) Kindest regards Andrew

Posted 5 years ago

“What can I say about Huntley Cronje? He gives personalized service and conveys his genuine interest in offering the best travel options to suit the client. Hie is charming and helpful and I appreciate the patient and tactful way in which he put up with some delays from my side.”

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Posted 5 years ago

Wow Joan, thank you so much for the extremely kind words. Huntley is truly amazing and takes such pride in helping everyone. We deeply appreciate what you have said and thank you so so much. Kindest regards Andrew (founder of AOT)

Posted 5 years ago

African Overland Tours is rated 4.8 based on 270 reviews