AG Woodcare Products Ltd Reviews

Name: AG Woodcare Products Ltd
Address: Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon, Alcester
Rating: 4.78

4.8 Rating 2,345 Reviews

95 %

of reviewers recommend AG Woodcare Products Ltd

4.8

Based on 2,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01789 778628

Email:

email@agwoodcare.co.uk

Location:

Unit 3, Waterloo Industrial Estate, Bidford-upon-Avon
Alcester
B50 4JH

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"I bought multiple 5L tins of the Tudor and Village Green Water Based wood stain, thinking it was better for the environment and myself to avoid solvent\/oil fumes\/waste\/pollution. I applied both in 5 coats after sanding surfaces of newly bought, large pine garden garage shed. Followed all instructions and let each coat sink for an entire week as I could only do it on the weekends. After one winter, the product has dissolved\/disappeared in spots completely back down to the wood, no doubt due to the water based nature of it. When complaining to AG Woodcare, I was told explicitely that unless you cover it with a finishing coat (which they conveniently sell) the stain will wear away and isn't okay to be used externally. The instructions online on their own site do not state this at all, it simply says they recommend a cop varnish\/oil\/etc for \"more longevity\". Yet their customer service has stated that one \"must\" put a protective coat or the product won't last. If only they would say this on their website I would have never bought this. I did all this staining in middle of summer 2023, and already April 2024 it's about 40% disappeared. I was further told that the sanding paper I used wasn't correct, even though it was in the number range of what they suggest, I was told that the wood I used was \"too smooth\" as was a outbuilding kit, and finally that noone has ever had an issue before with their product even though a quick look accross review sites proves this wrong immediately. The worst of this is, is that I use my outbuilding for my own studio and now that so much has worn away I am forced to repurchase the Tudor color to try and quickly patch repair so that I can have photos done for a website. I cannot find any company that sells this specific color. Meanwhile this summer I'm going to have to hire someone to sand the entire building down and start over with another product. I've got 4 other outbuidlings and have stained 3 of them (all wit oil based stain), and never had an issue with these other brands, so based off my expeirence I believe their water based stains specifically are not fit for external use and I've wasted dozens of hours in labor as well as hundreds of pounds. And no help at all from customer service as they can just say anything to absolve themselves from any responsibility and blame it all on me."

AG Woodcare Products Ltd 1 star review on 3rd April 2024

AG Woodcare Products Ltd 5 star review on 6th January 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent website, great advice (thanks Matt), fantastic range, competitive prices, prompt delivery that was well packaged, all those things combine to mean that you offer A1 first class service.....makes me happy! :-) Many thanks.”

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Posted 8 years ago

“Very competively priced. Wide selection of some specialised products all available from a single source. A prompt, very efficient service.”

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Posted 8 years ago

“very good service”

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Posted 8 years ago

“fast next day delivery”

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Posted 8 years ago

“Having not used furniture oil before I was naturally cautious about covering my new solid oak dining table in a product that I had no experience of using or idea about what it would do to the finish. Watching the excellent videos on the website helped. As for the product, it is easy to use and the finish is excellent. I highly recommend it for solid wood work tops and furniture that require oiling.”

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Posted 8 years ago

“The product was delivered promptly and the wood bleach did EXACTLY what I wanted... it bleached away the horrible black water stain on my Oak Oiled and Polished Floor. It is beautiful again, THANKYOU”

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Posted 8 years ago

“The product is two tins of Rustins wood dye. I have used this producr before and am familiar with it. Although the tins have safety caps I was able to open them without pressing down which means they were not safe to be mailed. The first tin I opened was clear white spirit. I dipped in a cotton bud and applied it to wood. There was no colour. I then gave the tin a good shake which produced a very slight colour but not enough to dye wood. I have a tins of this dye that are 30 years old and still have strong colour. The second tin was the same. The two tins are of different colour and manufacturing date. The only explanation I can think of is that these cans have been emptied and refilled with white spirit. The worst thing is that I have notified AGW twice by email and received no offer to replace these tins. This is the worst support I have received from any internet shop. I will now have to buy them from another supplier.”

Helpful Report

Posted 8 years ago

Dear A G W Customer, We respond to customers and replace goods if there is a reasonable explanation to do so. Your query however is unreasonable. You indicated that there was some colour in the wood dye once you shaked the tin. Please shake the tin a little more and maybe shake even harder to reveal more colour. The coloured pigment within the Rustin's Wood Dye has a tendency to separate from the other material in the tin, therefore we recommend really shaking up the tin and sometimes you may even need to get a stick or pencil to stir up the contents at the bottom of the tin. Do you really think that a professional company such as ourselves would take time out to open small 250ml tins, empty them and then fill with White Spirit? We also encourage customers to return goods asap if they are not happy with them. Unfortunately, you did not do so.

Posted 8 years ago

“Goods received on time via Royal Mail”

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Posted 8 years ago

“Very good product, very fast delivery.”

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Posted 8 years ago

“The stimuli of AG Woodcare's written words, and punctual service, released certain neurotransmitter substances, (endorphins, etc), which were subjectively experienced as "happiness". ("Ask a silly question.....!")”

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Posted 8 years ago

“perfect transaction and delivered (after a delivery window was texted to me - very helpful!) in perfect time.”

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Posted 8 years ago

“The product I ordered arrived on time.”

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Posted 8 years ago

“Product arrived 2 days after online purchase. Courier contacted us to give specific details about delivery time. Tins were well packed in bubble wrap. However both tins were dented. Was this caused b delivery or were they sent out this way. However, in my opinion I don't think this will affect the product.”

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Posted 8 years ago

“Orders processed very quickly and professionally. Delivery always on time. Happy to buy from them again”

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Posted 8 years ago

“Found AV Woodcare Products through Google. We were looking for Junkers oil for our wood kitchen worktops. Found the product we needed at AV. ordered a tin on line which was simplicity itself. Product arrived in two days. Thank you AV Great Service. Will be keeping you in mind for future purchases.”

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Posted 8 years ago

“Easy order procedure,the right price,good acknowledgement and delivery within stated period. Thanks”

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Posted 8 years ago

“Easy ordering. Product availability. Prompt delivery.”

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Posted 8 years ago

“Great finish brushes on easy. Thought I would wait a few months before writing a review on this product and it hasn't failed it's recommendations. Colour still vibrant and worth spending that little extra rather than brands from B&Q as its lasting beautifully.”

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Posted 8 years ago

“Haven't used the product itself yet but very helpful advice from customer support with no pressure to buy. In the end I found the product was very competitively priced so had no problem placing the order. Product delivered promptly and well packaged. All in all can't be faulted. Will report back on the product itself in due course.”

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Posted 8 years ago

“Very speedy service, packaged well and arrived safely.”

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Posted 8 years ago

AG Woodcare Products Ltd is rated 4.8 based on 2,345 reviews