Ageas UK Reviews

Name: Ageas UK
Rating: 1.88

1.9 Rating 139 Reviews

22 %

of reviewers recommend Ageas UK

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1.9

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ageas UK 1 star review on 26th January 2025

Peter

Ageas UK 4 star review on 18th October 2024

Anonymous

Anonymous // 01/01/2019

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“PLEASE STAY AWAY FROM THEM THEY ARE ROBBING YOUR MONEY THEY WILL COME UP WITH SOMETHING STUPID TO VOID THE POLICY ANG GET THE PREMIUM HARD WORKING MONEY I CANT BELIVE THE CONDUTING AUTORITY LET THIS PROFESSIONAL SCAMMERS ON PUBLIC WEBSITES !!!!!! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎”

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Posted 3 years ago

“worst company i have ever dealt with stay away”

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Posted 3 years ago

“Very good car insurance”

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Posted 3 years ago

“Very good car insurance company”

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Posted 3 years ago

“Appalling service Appalling service. We damaged our carpet Christmas Eve and by 21st April they still haven't sorted it out. The original carpet cost over £2000 but they decided to offer £650.00 as a cash settlement. This is without visiting site to find out the quality of carpet or to even measure up. We have a new for old policy and have never made a claim in 25 years. Wont ever use them again.”

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Posted 4 years ago

“My house insurance is with Ageas via my local council,I fell while changing curtains,my shoulder caught the side of the TV and it hit the sofa and the radiator, right side all smashed in and TV not working,so requested a claim,I have had 6 conversations with them in 2 weeks,always takes over 30 mins to answer,at first it was oh dear lets get this sorted for you,next call,we need some info from your council,next call all nearly sorted and have your bank details ready for payment,next call,well we really don't know and the person is not in and the system is down,next one the system was down and we need more info,was told someone would call me,NO call,then final call and woman wanted all the info again,even had to get the broken TV out of a big cupboard for the model number,which I had given them twice,then she said someone would call to pick the TV up and take it to a centre to see if it could be repaired,if not they would make a decision what to do next,the man from this place called shortly after and said it looked like it could be repaired,twice I told him my policy is new for old so no repair would happen,he said I should check my policy,told him no I don't need to its new for old,not made one claim and now wanting to try to repair it,its almost 5 yr old,will be speaking to the council broker on Monday,disgraceful service and over 3 and a half hours on the phone.”

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Posted 4 years ago

“Having problems with ageas I have just re newed my insurance with ageas using a different broker and saved around sixty odd pounds on the day my old policy was to expire and the new one start I was looking at my e mails in the evening and found an email from said company they said they had found an issue with my policy where I hadn't declared a claim, I had told them about the incident and the broker said it would re calculate my policy price it came in at an extra pound. I accepted the quote and paid by card on the day my old policy was due to expire and the new policy start the email was asking for an addition hundred and two pounds and a few pence the broker said upon contacting them that I hadn't told them about the claim which I had hence the extra pound beware of these con merchant's I'm currently looking at getting citizens advice involved.”

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Posted 4 years ago

“Worst company they charge you extra don't cover you car with this company I do not recommend to anyone”

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Posted 4 years ago

“Over charging me on my insurance. Claimed to have contacted me via email 3 times and a phone call. Have received nothing, reason for the over charging was being changed 3 times and every time I proved them wrong, it was a new excuse! Awful company, never going with them again, but now stuck paying a stupid amount of money, for a company that really don't care for you at all.”

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Posted 4 years ago

“Don't expect help from this company. They are happy to leave you rotting by the roadside. They don't answer their phones and their chief executive Ant ignores complaints. Eventually, if you complain again, you get a really nasty woman who couldn't care less grill you like an SS officer. Don't expect them to take responsibility. Truly dreadful bunch of shysters. Avoid like the plague. Choose a reputable insurer not one that takes payment and leaves you stranded in a crises. Awful, distressing experience.”

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Posted 4 years ago

“After phoning 4 times, I finally managed to get through to someone to let them know of bereavement as they do not seem to have any information documented on their website on how to deal with it. They waved the cancellation fee but still charged me for rest of the policy despite my dad passing away a short while ago, out of all the companies my dad had, this was the ONLY ONE to charge me anything, all the rest were nice and sympathetic even the DVLA and HMRC were nice. I would not under any circumstance recommend Ageas and I will be looking to publish my review anywhere I possibly can, I recorded the phone call because of how upset I was.”

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Posted 4 years ago

“Terrible company, staff are antagonistic and unhelpful. They do nothing to resolve a claim and leave you in the lurch doing all the leg work yourself and out of pocket.”

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Posted 4 years ago

“Dont buy holiday insurance . If you have the missfortune to make a claim they do everything to tell your not covered i had to go to ombudsman . Where my claim was up held . If your getting same treatment do the same as me it took sevral weeks . But if i had not would have been at a loss.”

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Posted 4 years ago

“Unfortunately this company unprofessional...they don't commit to their written-wording policy at all, untested company, simply twisting the true....leaving customers empty hands....taking money for nothing...very bad company...please don't join them in anyway for any type of insurance...simply unprofessional, unqualified and very poor management skills..just avoid it as they are cheating to customers.”

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Posted 4 years ago

“Terrible. 2 weeks after cancellation upped my instance by £200 for something that comes from compare the market.”

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Posted 4 years ago

“Nice customer service, helpful, not to expensive either.”

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Posted 4 years ago

“WORST EXPERINCE WITH CAR INSURANCE EVER!! CANCELLED MY POLICY WITHOUT LETTING ME KNOW VIA EMAIL OR EVEN A PHONECALL. WHEN I CALLED, RUDE AND COLD AND NO EXPLANATION. MADE ME FEEL LIKE A CRIMINAL. LOOK ELSEWHERE!!”

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Posted 4 years ago

“Shocking service! Cancelled my insurance over an email I never received and notified me by text at 11am on a Sunday when the office is closed. Over a picture of my licence a month into my policy!”

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Posted 4 years ago

“rip off company, non fault claim, want us to pay for storage of car, when they have taken the car why do we need to pay, bloody thiefs, I will be passing details to solictors. not happy, also wont repair car, simple scratch has taken them 2 months. WHAT A JOKE KEEP AWAY. FEW YEARS AGO MY BROTHER ALSO HAD BAD EXPERIENCE, FRIENDS ARE ALL COMPLAINING, THIS COMPANY NEEDS TO SHUTDOWN. ITS TIME.”

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Posted 4 years ago

“Avoid Like Covid19 Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of mins i sent the loss adjuster hundreds of examples that were not hand picked but issued as a search, he went on to tell me he found two examples of the vehicle that were actually higher than was offered, i don't need the money however im not going to standby and accept this blatant attempt to rip me off. Ageas have just become my new hobby and will tell any potential customer that they need to avoid this company like you would avoid catching Covid19 DO NOT INSURE WITH COMPANY”

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Posted 4 years ago

Ageas UK is rated 1.9 based on 139 reviews