AIG Reviews

Name: AIG
Rating: 1.14

1.1 Rating 110 Reviews

4 %

of reviewers recommend AIG

Company Reviews

Questions

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1.1

Based on 110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“Don't wast your Money. I had to cancel my trip due to an extensive surgery and this company is unexceptable to deal with. I had to file the same paperwork over and over again and my emails were not answered. They were even unable to provide me with a Supervisors name, number or email. My claim of 2 inexpensive Airline tickets to Germany was declined because I received a partial voucher from the Flight company. Even after I followed their policy and signed a waiver that I would not use the voucher. Do not wast your hard earned money this company wants to keep your money not protect you.”

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Posted 1 year ago

“Een vraag gesteld over de verzekering van mijn overleden vader en na 1.5 jaar nog niets gehoord. asociale mensen die daar werken. ik zou hier nooit geen zaken mee doen”

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Posted 1 year ago

“I would leave less than one star if I could. I got insurance on a rent car. I listed myself and my husband under the insured people. When we rented the car we only put my husband down because he was going to drive. A rock hit the windshield and I filed a claim. They refuse to pay it because I am not also listed as a driver on the alamo policy. Why do I have to be listed as a driver if I did not drive. I am listed under the insured as a covered driver if I had ever decided to drive. When you are booking a whole package trip and it ask you to purchase car insurance say no and get the insurance at the rent car place when you pick the car up. I will never fall for this again. Thankfully I work for a retired lawyer so we are not going to stand for this.”

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Posted 1 year ago

“In order to cancel the policy, I had to give a ton of contact information which I assume will be used to solicit new business and will be "shared" with other companies. Then I was told that it would take "ten business days" to cancel the policy. This company obviously never heard of technology, or they are purposely delaying for financial reasons.”

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Posted 1 year ago

“Straw clear from these guys, absolutely don't know what there doing,had endless arguments with Sean in complaints last year over my sons insurance going up and down up and down and all different quotes,,,the quotes are pulled from the cloud ye that will do,,any ways we eventually agreed to stick with them as it will go down next year,now just bear in mind he driving 2 years now,no claims no nothing and he even jumped onto a ford focus 1.4 yes that's right a ford focus 1.4,,,and his quote was nearly 1900 euro,,,so I rang them and guess what,,yes you said it,,,there's nothing we can do omg give me strength,,,any way guys and all my 23 K followers,,one call to AXA insurance and they'll do 1250 euro,,now they don't even know my son never had him on there system before,,same details no difference,,and 1250,,,switch guys and switch fast,,you won't regret it,,,,”

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Posted 1 year ago

“dear insurance user, if you respect yourself, do not buy any travel or life insurance from AIG. bad customer service, even you provide all details and bills your expenses, they try to keep longer and never cover. really bad service, even the people in customer care does not know how to speak, they request non related details, however accident happened with me during my travel, i have injured my head, leg and hand. i have provided all expenses with bill and emergency doctors summary, which are necessary, but they asked me non related information cc of motorcycle? imagine you are troubled with accident and sent to emergency, could you able to have motorcycle cc? you are in shock.”

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Posted 1 year ago

“Customer service is terrible, the online claim form doesn't work, then a customer service representative contacted me asking for additional information that wasn't even requested on the claim form that I submitted. They go out of their way to make the process difficult, probably hoping that people give up so that they dont have to pay out. I would HIGHLY recommend getting insurance directly from the car rental company because AIG is ridiculously difficult and unreliable.”

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Posted 1 year ago

“The crookedest place around! Submitting a claim is a complete hassle and the requirements are nearly impossible. They are making so much money off not giving refunds. I cannot even believe these people can be in business. I had purchased airline tickets for my husband, my two children and me but had to cancel the trip to stay back to take my mom to some doctors appointments as she was diagnosed with some pretty major things like 3 days before we were to leave. They will NOT refund our money. They are asking for a doctors statement and medical certificate from the doctor. I explained that it is my mom and she is not allowing it and therefore i would have no access to it because of HIPPA and such. They don't care one bit. HEARTLESS THIEVES!”

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Posted 3 years ago

“Unscrupulous Expedia Travel Car Insurance through AIG insurance I am writing to warn people about the unscrupulous Expedia Global Product Travel Insurance offered on its website when making a reservation for a car rental. It is far from hassle free, but appears to be a scam or at best an unprincipled business looking to avoid the coverage it advertises at time of enrolling in a car rental policy. When I tried to use the insurance to reimbursed me for a claim of £750 that I needed to pay myself to the car rental company directly at time of return for my car rental, the insurance provider affiliate with Expedia, AIG travel insurance, refused to cover me, claiming that the policy does not cover domestic trips unless it “is beyond 100 kilometres from your Home.” However, my 9-day trip was well beyond 100 kilometers (London to Dorset), for which I provided evidence of accommodation receipt in my name. They still have not responded but are dragging along and I have had to follow-up several times, which is very frustrating and time consuming, and far from the hassle-free service the insurance claims and is meant to be. What is concerning, unprincipled, and quite frankly pathetic, is that AIG uses deceptive marketing to mislead customers to purchase an insurance product for which a fundamental exclusion is not presented upfront, (even when other eligibility reminders are provided upfront), but buried in policy wording that needs to be separately read. This is fraudulent behavior on the part of any insurance company, and hence why caution consumers to avoid Expedia UK and AIG insurance products (https://www.aig.com/individual).”

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Posted 4 years ago

“They offer an excellent product which was just right for me and would recommend them.”

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Posted 6 years ago

AIG is rated 1.1 based on 110 reviews