Air Delay Reviews

Name: Air Delay
Address: 2640 Chynoweth HouseTrevissome Park, Truro
Rating: 4.77

4.8 Rating 820 Reviews

96 %

of reviewers recommend Air Delay

Company Reviews

Questions

Metrics

4.8

Based on 820 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01606 800135

Email:

help@airdelay.co.uk

Location:

2640 Chynoweth HouseTrevissome Park
Truro
TR4 8UN

Write Your review

Tell us how Air Delay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Air Delay 5 star review on 18th January 2017

Nirmal Kumar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went to Air Delay after getting no joy from the airline having been delayed in excess of 7 hours. As the airline is based in Europe it took a bit longer than UK claims but Air Delay did it and we received our cheques a couple of weeks ago and far more than we were expecting so thank you Air Delay”

Helpful Report

Posted 7 years ago

“Quick, efficient and good service.”

Helpful Report

Posted 7 years ago

“Quick and easy . Once they had our details all I had to do was sit back and wait . Brilliant service”

Helpful Report

Posted 7 years ago

“Easy to apply and all was pleasant and quick. Clear lines and happy ending indeed”

Helpful Report

Posted 7 years ago

“Prompt service resulting in compensation paid for an avoidable delay.”

Helpful Report

Posted 7 years ago

“After spending 15 hours in Gatwick airport we tried to get compensation ourselves from Small Planet with no luck. Air delay took on our claim & we received cheques last week. No hidden costs. Fully recommend this company. Thank you.”

Helpful Report

Posted 7 years ago

“Communication with the Air Delay staff is very good. The claim has took long time but this was due to the delay in airline. Thanks for your help.”

Helpful Report

Posted 7 years ago

“It is over a year now since our holiday was delayed so I didn't think we would get a refund,it took just once for the polite young man to phone us after I got in touch with Air Delay, and we received our cheque with in a couple of weeks ,excellent service”

Helpful Report

Posted 7 years ago

“Simple and efficient handling of my claim. No hidden charges, I can highly recommend these guys, if you are unfortunate enough to have your flight delayed for more than 3 hours.”

Helpful Report

Posted 7 years ago

“Fantastic service.”

Helpful Report

Posted 7 years ago

“It was a long process as easy jet disputed my claim and it ended up in court. Very pleased to say that air delay won it for us and was compensated for all four passengers so would definitely recommend air delay thankyou”

Helpful Report

Posted 7 years ago

“Friendly Fast Efficient.... and delivers!! Brilliant”

Helpful Report

Posted 7 years ago

“Big airlines do not want to be bothered with customers when things go wrong. A call to Air Delay and within a few weeks we received a very satisfactory cheque for the delay we experienced. Without Air Delay I believe we would still be waiting. Thank you Air Delay, well worth your fee”

Helpful Report

Posted 7 years ago

“A quick response to assist us with our dreadful delay with easyjet. Airdelay , kept us informed of progress & made our compensation claim very efficiently and made payment to each delayed passenger.”

Helpful Report

Posted 7 years ago

“Always kept me updated how things were from start to finish”

Helpful Report

Posted 7 years ago

“Got me a great result very efficient fabulous outcome”

Helpful Report

Posted 7 years ago

“Having previously attempted twice to get Thomas Cook airline to compensate us for an awful 36 hour delay. We chose Air Delay due to their more reasonable fee charges. The company kept us updated throughout the procedure and within 2 months finally got us what we were due. Highly recommend this company.”

Helpful Report

Posted 7 years ago

“Excellent service , could not be easier to make a claim .”

Helpful Report

Posted 7 years ago

“I opened a case on July 29th and heard nothing until I contacted them on August 16th They said they had sent me an e'mail the next day but couldnt verify when Unable to make a claim because a different flight company had an aircraft fault - This is a MAJOR flaw in their advertising and I have also found a common case for rejection - You need to make this simple fact obvious on all your advertising.. Waste of my time”

Helpful Report

Posted 7 years ago

Hi Darren I'm sorry we were unable to take on your claim but we did actually email you the same day you applied. The email was sent on 29/07 @ 17.48 - less than 6 hours after you signed up. On the day in question their was a runway closure at Gatwick, so virtually all flights were disrupted and in such situations, compensation is not due. Apologies if you did not receive the email but I can assure you it was sent. Of course you are free to pursue the matter yourself or instruct another company, however based on our experience we would advise against taking the claim forwards. I'm not sure that leaving us 1 star review is really warranted when all we have done is given you our free assessment of the case. After all, emails do occasionally get filtered our as spam etc, and you could have contacted us long before 16/08 to enquire as to the status of your claim All the best Air Delay

Posted 7 years ago

“Thanks to air delay for getting us the compensation we were due after trying ourselves to no avail”

Helpful Report

Posted 7 years ago

Air Delay is rated 4.8 based on 820 reviews