Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Non buona”

(It-ux) - Posted 9 months ago

Gentile Monica Giurgiuculesei, apprezziamo il suo feedback. Ci piacerebbe capire meglio la sua esperienza, quindi le abbiamo chiesto di fornirci maggiori dettagli sulla sua recensione. Il suo feedback è prezioso perché ci aiuta a migliorare continuamente i nostri servizi. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti, e siamo qui per rispondere a qualsiasi ulteriore domanda o chiarimento di cui possa avere bisogno. Se avete altre domande o desiderate ulteriori informazioni, non esitate a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornirvi il miglior servizio possibile. Grazie per la vostra comprensione. Cordiali saluti, Team AirAdvisor

Posted 9 months ago

“Would not recommend. Cost ~€150.”

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(En) - Posted 9 months ago

Dear Valued Client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 9 months ago

“Négatif vraiment déçu de la somme que j'ai reçu”

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(Fr) - Posted 9 months ago

Chère Marié France Larochelle, Nous comprenons votre frustration. Nous aimerions vous donner quelques informations sur votre cas. Nous devons vous informer que le montant de l'indemnisation sera inférieur à ce qui a été annoncé précédemment - 400 EUR au lieu de 600 EUR. Le règlement (CE) n° 261/2004 couvre 27 pays de l'UE, la Norvège, l'Islande, la Suisse et 9 territoires d'outre-mer : France : Guyane française, Guadeloupe, Martinique, Saint-Martin, La Réunion, Mayotte ; Portugal : Açores, Madère ; Espagne : Îles Canaries. Conformément au règlement (CE) n° 261/2004, le montant de la compensation pour les vols au départ de l'UE et à destination des territoires d'outre-mer est de 400 EUR. Ces vols sont considérés comme ayant lieu dans le même pays de l'UE, même si la distance réelle de ces vols est supérieure à 3500 km. Si vous avez d'autres questions ou si vous avez besoin d'informations supplémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à fournir un service transparent et efficace à tous nos clients. Vos commentaires sont précieux car ils nous aident à améliorer continuellement nos services. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 9 months ago

“Rapiditate,corectitudine”

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(Ro-ux) - Posted 9 months ago

“Double check if the e-mail of the subscriber is correct because someone else is using my address and I never signed up for this service”

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(It-ux) - Posted 9 months ago

“Nu mi s-a rezolvat problema deja de un an și ceva”

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(Ro-ux) - Posted 9 months ago

Dragă Tatiana Chirtoacă, Vă înțelegem frustrarea. Am dori să vă oferim un anumit context cu privire la cazul dvs. Ne pare rău să auzim despre această situație nefericită și, după investigarea amănunțită a cazului dumneavoastră, confirmăm că zborul W4-3553 TSR-FCO din data de 24 mai 2023 a fost întârziat ca urmare a atacului păsărilor. Înțelegem inconvenientele, însă, în conformitate cu Regulamentul european 261/2004, ne pare rău să vă informăm că nu vi se cuvine nicio compensație. Cazul dumneavoastră a fost închis la 29.05.2023. În consecință, v-am notificat prin e-mail. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 9 months ago

“Im comparison to what AirAdvisor claimed to achieve it is just a poor experience.”

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(De) - Posted 9 months ago

Dear Avdulla, We understand your frustration with the effort invested in your claim. We'd like to provide you with some context regarding the case. Please note that compensation amount, ticket cost refund, and extra cost refund are 3 different payments. According to the official guidelines: the flight was interrupted due to restrictions imposed by air traffic controllers. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. We are pleased to inform you that we have successfully negotiated a refund of EUR 109.94 for the ticket with the airline. The compensation was paid on 04.09.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 9 months ago

“It has been over a month and I have not received any refund or infoation about my claim.”

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(En-ux) - Posted 9 months ago

Dear Jessica, We regret to inform you that we have to close your case. Regrettably, we are unable to pursue compensation as it does not apply in this situation. Official information indicates that your flight was disrupted due to adverse weather conditions https://www.wunderground.com/history/daily/EDDF/date/2024-7-29 Per the relevant legislation of EC 261/2004 Regulation, airlines are not obligated to provide compensation for disruptions beyond their control. While we regret not being able to assist you on this occasion, you may still submit claims for delayed or cancelled flights within the last THREE years. We hope you never encounter flight disruptions again, but please know that we are here to assist you if such circumstances arise in the future. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 9 months ago

“Unprofessional from a total of 600 euros I received only 200 euros , 400 euros went to Aur advisor”

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(Ro) - Posted 9 months ago

Dear Robert Florin Visan, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. We provide our services under the “No-Win-No-Fee” rule. Our success fee is 30% out of the collected sum at the pre-trial stage or 50% of sums collected in court or through external lawyers. As we have taken the case to court and our lawyer worked on it, the commission is 50%. Also, you can consult prices on the following link https://airadvisor.com/en/pricelist The flight distance was: 2051.57 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: EUR 250 for all flights of 1500 kilometres or less; EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; EUR 600 for all flights not falling under (a) or (b). So, in this case, the compensation is 400 EUR per passenger. (not 600 as mentioned in the review). So you received 200 EUR accordingly. The compensation was paid on 03.09.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 9 months ago

“Demorei dias para conseguir submeter toda a documentação necessária. O processo de pedido não é claro. Não há qualquer suporte de info ou ajuda durante o processo. A plataforma valida que está tudo ok e depois começo a receber emails a dizer que faltam documentos. Documentos esses que já foram submetidos pela outra pessoa afectada. Penso que é obvio que se são duas pessoas afectadas não faz sentido pedirem a submissão das mesmas despesas para cada um dos passageiros. Além de tudo o que pedem não ser claro e as validações da plataforma não serem claras, quando chegamos ao processo de assinatura do documento ainda piora. Tentei assinar o documento em chrome e em safari com caneta e o sistema não aceita a caneta de forma nenhuma. A única forma de assinar o documento é com o dedo e em sistema Android. Como esperam que se assine um documento igual ao Cartão de Cidadão com o dedo? A minha avaliação mantém-se.”

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(Pt-ux) - Posted 10 months ago

Prezado Francisco Leite, Lamentamos saber de suas preocupações e queremos abordar as questões que você levantou. A companhia aérea aceita apenas reclamações criadas individualmente para cada passageiro (mesmo para crianças). De acordo com nossas regras, cada passageiro também deve criar uma reivindicação separada e carregar todos os documentos pessoais nela. É por isso que o cliente perguntou a mesma coisa duas vezes. Saiba que, quando o cliente inicia o processo de reivindicação em nossa plataforma, exigimos apenas alguns documentos básicos, como passaporte/identidade, passagem ou confirmação de reserva. No entanto, observe que a companhia aérea pode solicitar documentos adicionais e, nesse caso, teremos de solicitá-los ao cliente. Nesse caso, informamos os clientes e os orientamos em cada etapa do processo. Entendemos que pode ter havido um mal-entendido e pedimos desculpas por qualquer confusão. Nossa equipe está aqui para ajudar os passageiros a obter a compensação que merecem por direito. Se tiver outras dúvidas ou precisar de informações adicionais, não hesite em entrar em contato com nossa equipe de suporte ao cliente - info@airadvisor.com. Temos o compromisso de fornecer um serviço transparente e eficiente a todos os nossos clientes. Seu feedback é inestimável, pois nos ajuda a melhorar continuamente nossos serviços. Atenciosamente, Equipe AirAdvisor

Posted 9 months ago

“Nos cobran un 28% de lo que nos tienen que devolver es una vergüenza”

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(Es-ux) - Posted 11 months ago

Estimado Borja Sola López-Ocaña, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer una total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 11 months ago

“O atraso de 24h no voo de regresso a casa, custou-me vários turnos de trabalho enquanto médico (com as consequências negativas que a Companhia deve calcular)!!!”

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(En-ux) - Posted 11 months ago

Caro Osvaldo Santos, Agradecemos o seu feedback. Em geral, o prazo médio de tramitação de reclamações em nossos serviços varia de 3 a 5 meses. No entanto, no seu caso específico, a sua reclamação só foi enviada para a companhia aérea em 22.07.2024. Por conseguinte, pedimos a sua paciência, uma vez que o prazo normal de processamento ainda se aplica. Comprometemo-nos a trabalhar diligentemente em seu nome para resolver a sua reclamação o mais rapidamente possível. As companhias aéreas têm uma lista restrita de custos adicionais que podem ser reembolsados aos passageiros. Assim, por exemplo, as facturas pré-pagas (hotel, aluguer de automóveis, bilhetes de ligação reservados por outra companhia aérea, artigos não essenciais, etc.) não estão sujeitas a reembolso. Note-se que a companhia aérea não considera o extrato do cartão ou o extrato bancário como um recibo. Por conseguinte, para podermos verificar mais pormenorizadamente os seus custos adicionais, queira apresentar-nos os recibos originais da transação. Tem os recibos/facturas das suas despesas adicionais? 1. Pode adicionar os recibos das despesas adicionais à documentação do seu pedido de reembolso: seleccione a pasta Reembolso. 2. Se não conseguir carregar os recibos no perfil do pedido de reembolso no nosso site, envie-os para o nosso endereço de correio eletrónico (info@airadvisor.com) ou carregue-os no chat do pedido de reembolso. Se tiver mais alguma dúvida ou precisar de actualizações sobre o progresso do seu pedido, não hesite em contactar a nossa equipa de apoio ao cliente. Estamos aqui para o ajudar durante todo o processo e garantir que tem uma experiência positiva com o Airadvisor. Obrigado por escolher o Airadvisor e esperamos resolver a sua reclamação com sucesso. Atenciosamente, Apoio ao Cliente da Airadvisor

Posted 11 months ago

“To whom it may concern, Today's flight from Memmingen to Rome has been cancelled. I also had to cancel the hotel in Rome and did not get a refund of 255€. I request that the entire fee, including my ticket fee, be deposited into my account. I informed my lawyer. If I do not receive an answer from you, I would like you to know that I will file a compensation lawsuit against you as soon as possible. I request you to pay my roundtrip and return fees, including the hotel, for which I have not received a refund. You do not care about the customer at all. Your usher yelled at me today and I have witnesses. I will also file a lawsuit regarding this issue. I have never experienced such an embarrassing situation before. I'm waiting for your answer.”

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(De-ux) - Posted 11 months ago

Dear Gizem Ergözen, We understand your frustration with the flight cancelation. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 22.07.2024. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 11 months ago

“Even though I got the compensation from British Airways my experience was not great. First of all their charge is quite high for something that I could have done myself to be honest. I only realised after I had used their services that I could have gone on the BA website and raise a complaint. So I do feel like I paid £300 to Air Advisor for nothing. Secondly, Air Advisor contacted me claiming that I had received payment directly from the Airline when I hadn’t. I was pretty much harassed with texts and emails. I then had to contact the airline to investigate where the money had gone, get transaction reference etc and it turned out that the money had been paid to Air Advisor. I feel like I had to do part of their job for them and so again I do not think the money they took for commission is even justified. Thirdly, I live in the UK and I paid my ticket in GBP but Air Advisor apparently pays in Euro and so when that compensation was converted I got less than what I was expecting I don’t think I will be using or recommending Air Advisor to anyone”

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(En) - Posted 11 months ago

Dear Lucindy Acheampomaa, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. We work as per the European Regulations 261/2004 so the amount is in EUR, but it was converted to the your currency in accordance with your bank rate which. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 11 months ago

“Dopiero na samym końcu wypełniania wniosku otrzymałam info, że zostanie pobrana opłata. Nie chciałam korzystać z pośrednictwa.”

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(Pl-ux) - Posted 11 months ago

Szanowna Anna Juszczak, Dziękujemy za zapytanie dotyczące opłat. Pragniemy zapewnić, że nie ma żadnych niejasności co do naszej struktury cenowej. Aby zapewnić pełną przejrzystość, udostępniamy nasz cennik na naszej stronie internetowej pod adresem https://airadvisor.com/en/pricelist. Strona ta zawiera szczegółowe informacje na temat naszych cen i jest dostępna dla wszystkich klientów bez żadnych kosztów. Ponadto poważnie traktujemy komunikację i staramy się na bieżąco informować naszych klientów. Informacje o naszej prowizji można znaleźć w profilu roszczenia. Ponadto w wiadomościach e-mail wysyłanych do naszych klientów podajemy szczegóły dotyczące procentowej prowizji i ostatecznej kwoty, którą otrzymasz. Kroki te są podejmowane w celu zapewnienia, że jesteś dobrze poinformowany o strukturze kosztów związanych z Twoim roszczeniem. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 11 months ago

“I recently used the Air advisor and was very disappointed with the help section. Instead of providing precise information, I was bombarded with unnecessary emails that repeatedly led me back to the initial link without resolving my issue. This lack of clear, helpful guidance made the experience frustrating and time-consuming. Please improve the support process to offer more direct and effective assistance.”

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(En-ux) - Posted 11 months ago

Dear Konstantinos Stasinopoulos, We regret to hear about your concerns and want to address the issues you've raised. It looks like you've submitted several identical claims to us. That is why you received the duplicated emails. Unfortunately, we can't claim for compensation, as it is not applicable. According to the official information, your flight's arrival was delayed less than 3 hours required for receiving compensation from the airline according to EC 261/2004 Regulation. Under the applicable legislation, airlines shall not pay compensation in this case. ‍ We are sorry we could not help you this time, however, you can submit your claim concerning the delayed/cancelled flights for the last THREE years.‍ ‍ We wish you never experience flight disruptions, but if this ever happens again, we always remain at your disposal.‍ Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 11 months ago

“Too many e-mails et my incomplete folder had been send to the company without being warned”

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(Fr-ux) - Posted 11 months ago

Dear Fong Caroline, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. Regarding your concerns about not verifying with ID or a boarding pass, these steps are not required when initiating the claim process on our platform. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 11 months ago

“Co chwilę pokazuje dodaj dokument ale brak konkretów ile można dodawać dowód”

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(Pl-ux) - Posted 11 months ago

“Very poor experience. Air Advisor made me signed the Power of Attorney for €400 with the airline and sent me an invoice and compensation of £250. Asked for explanation for this and no answer. Now I have to check with the Airlline the document I signed to verify with them Air Advisor has received compensation of €400 but invoiced me only £250. Appalling”

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(En) - Posted 11 months ago

Dear Barbara, We regret to hear about your concerns and want to address the issues you've raised. The flight distance was: 982 kilometers. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: EUR 250 for all flights of 1500 kilometres or less; EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; EUR 600 for all flights not falling under (a) or (b). So, in this case, the compensation is 250 EUR per passenger. The compensation was paid on 08.07.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Kind regards, AirAdvisor Team

Posted 11 months ago

“the claim came after 2 years”

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(En) - Posted 1 year ago

Dear Neha Bisht, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was referred to the court on 27.01.2023 due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. The compensation paid / case closed on 27.06.2024. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand the frustration that such delays can cause, but we assure you that we are working diligently to resolve your case in the best possible manner. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

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