Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.66

“Very bad experience, they charge you a very high percentage for them...”

(Es) - Posted 1 year ago

Dear client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Niet gebruiksvriendelijk. 10x hetzelfde moeten invullen”

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(Nl-ux) - Posted 1 year ago

Beste Annick Deraeve, Onze prioriteit is om een transparante en efficiënte service te bieden aan al onze klanten, en we zijn er om al je vragen of verduidelijkingen te beantwoorden. Als u nog meer vragen heeft of aanvullende informatie wenst, neem dan gerust contact op met ons klantenserviceteam - info@airadvisor.com. We doen er alles aan om je de best mogelijke service te bieden. Hartelijk dank voor uw begrip. Met vriendelijke groet, AirAdvisor Team

Posted 1 year ago

“Depuis que j’ai fait ma demande de remboursement j’ai pas eu de retour très mauvaise”

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(Fr-ux) - Posted 1 year ago

Cher Hamidou Sakho, Nous apprécions vos commentaires et comprenons vos préoccupations concernant la durée de la procédure de demande d'indemnisation. En général, la durée moyenne de traitement d'une réclamation pour nos services est de 3 à 5 mois. Cependant, dans votre cas particulier, votre réclamation n'a été envoyée à la compagnie aérienne que le 19.06.2024. Nous vous demandons donc de faire preuve de patience, car le délai de traitement standard s'applique toujours. Nous nous engageons à travailler avec diligence en votre nom pour résoudre votre réclamation le plus rapidement possible. Si vous avez d'autres questions ou si vous souhaitez être tenu au courant de l'évolution de votre demande, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et nous assurer que vous avez une expérience positive avec Airadvisor. Nous vous remercions d'avoir choisi Airadvisor et nous sommes impatients de résoudre votre réclamation avec succès. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Service clientèle d'Airadvisor

Posted 1 year ago

“Ich habe erst nach langem Suchen gesehen, dass eine Gebühr für den Antrag erhoben wird.”

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(De-ux) - Posted 1 year ago

Liebe Regina Wendelgaß, wir danken Ihnen für Ihre Anfrage zu den Gebühren. Wir möchten sicherstellen, dass es keine Unklarheiten bezüglich unserer Preisstruktur gibt. Um vollständige Transparenz zu gewährleisten, stellen wir unsere Preisliste auf unserer Website unter https://airadvisor.com/en/pricelist zur Verfügung. Diese Seite bietet detaillierte Informationen zu unseren Preisen und ist für alle Kunden kostenlos zugänglich. Darüber hinaus nehmen wir Kommunikation ernst und möchten unsere Kunden auf dem Laufenden halten. Informationen zu unserer Provision finden Sie in Ihrem Antragsprofil. Außerdem fügen wir den E-Mails, die wir an unsere Kunden senden, Details zum Provisionsprozentsatz und dem Endbetrag bei, den Sie erhalten werden. Diese Schritte werden unternommen, um sicherzustellen, dass Sie über die Kostenstruktur im Zusammenhang mit Ihrem Antrag gut informiert sind. Unser vorrangiges Ziel ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen für alle weiteren Fragen oder Erläuterungen zur Verfügung. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundensupport-Team – info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Wir danken Ihnen für Ihr Verständnis. Mit freundlichen Grüßen AirAdvisor Team

Posted 1 year ago

“O no me he dado cuenta o no te avisan antes de presentar la reclamación de que en caso que la compañía te indemnice, se quedan un 30%”

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(Es-ux) - Posted 1 year ago

Estimado cliente, Agradecemos su consulta sobre los honorarios. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 1 year ago

“VERY VERY BAD!!!”

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(Es-ux) - Posted 1 year ago

Dear Ivis Matilde Alvarenga Torres, We regret to hear about your concerns and want to address the issues you've raised. Your flight was interrupted due to a bird hitting the plane. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. We apologise for any inconvenience this may cause. However, you have the option to submit claims for any delayed or cancelled flights within the past three years. We hope you do not encounter any further flight disruptions. Should you require assistance in the future, please do not hesitate to contact us. Best regards, AirAdvisor Claims Team

Posted 1 year ago

“Alti pasageri ai aceluiasi zob au primit banii mult mai repede decat noi si nici nu au platit comision 30%... am apelat tocmai in ideea in care vor fi rezolvate lucrurile mai repede, dar aparent prin voi se rezolva mai greu si mai si platesc pentru asta.”

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(Ro) - Posted 1 year ago

Dragă Chirilă Alexandru, Apreciem solicitarea dumneavoastră cu privire la tarife. Dorim să ne asigurăm că nu există nicio confuzie cu privire la structura noastră de prețuri. Pentru a oferi o transparență totală, punem la dispoziție lista noastră de prețuri pe site-ul nostru https://airadvisor.com/en/pricelist. Această pagină oferă informații detaliate cu privire la prețurile noastre și este accesibilă tuturor clienților fără niciun cost. În plus, luăm în serios comunicarea și ne propunem să ne ținem clienții informați. Puteți găsi informații despre comisionul nostru în profilul dvs. de cerere. În plus, includem detalii despre procentul comisionului și suma finală pe care o veți primi în e-mailurile pe care le trimitem clienților noștri. Aceste măsuri sunt luate pentru a ne asigura că sunteți bine informați cu privire la structura costurilor legate de cererea dumneavoastră. Prioritatea noastră este de a oferi un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde oricăror întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 1 year ago

“Je voulais joindre des documents, ai fermé par inadvertance et n'ai jamais pu retrouver ma déclaration pour la modifier”

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(Fr-ux) - Posted 1 year ago

Cher client, Si vous avez des questions ou si vous souhaitez obtenir des informations complémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à fournir un service transparent et efficace à tous nos clients. Votre retour d'information est inestimable car il nous aide à améliorer continuellement nos services. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 1 year ago

“Go claim straight through the airline. Your refund will be more. AirAdvisor takes a big cut.”

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(En) - Posted 1 year ago

Dear Liliana Rojas Castillo, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Very poor result. I lost a wedding and i had more than 7-8 hours delayed and you only get me 300 euros. Sad.”

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(En) - Posted 1 year ago

Dear Valued Client, We understand your frustration. We'd like to provide you with some context regarding your case. According to CE 261/2004 regulation, the compensation due is reduced by the 50% when the passenger reaches destination with a delay of less than 4 hours in cases that the distance between airports is more than 3500 Km. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Non buona”

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(It-ux) - Posted 1 year ago

Gentile Monica Giurgiuculesei, apprezziamo il suo feedback. Ci piacerebbe capire meglio la sua esperienza, quindi le abbiamo chiesto di fornirci maggiori dettagli sulla sua recensione. Il suo feedback è prezioso perché ci aiuta a migliorare continuamente i nostri servizi. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti, e siamo qui per rispondere a qualsiasi ulteriore domanda o chiarimento di cui possa avere bisogno. Se avete altre domande o desiderate ulteriori informazioni, non esitate a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornirvi il miglior servizio possibile. Grazie per la vostra comprensione. Cordiali saluti, Team AirAdvisor

Posted 1 year ago

“Would not recommend. Cost ~€150.”

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(En) - Posted 1 year ago

Dear Valued Client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Négatif vraiment déçu de la somme que j'ai reçu”

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(Fr) - Posted 1 year ago

Chère Marié France Larochelle, Nous comprenons votre frustration. Nous aimerions vous donner quelques informations sur votre cas. Nous devons vous informer que le montant de l'indemnisation sera inférieur à ce qui a été annoncé précédemment - 400 EUR au lieu de 600 EUR. Le règlement (CE) n° 261/2004 couvre 27 pays de l'UE, la Norvège, l'Islande, la Suisse et 9 territoires d'outre-mer : France : Guyane française, Guadeloupe, Martinique, Saint-Martin, La Réunion, Mayotte ; Portugal : Açores, Madère ; Espagne : Îles Canaries. Conformément au règlement (CE) n° 261/2004, le montant de la compensation pour les vols au départ de l'UE et à destination des territoires d'outre-mer est de 400 EUR. Ces vols sont considérés comme ayant lieu dans le même pays de l'UE, même si la distance réelle de ces vols est supérieure à 3500 km. Si vous avez d'autres questions ou si vous avez besoin d'informations supplémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à fournir un service transparent et efficace à tous nos clients. Vos commentaires sont précieux car ils nous aident à améliorer continuellement nos services. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 1 year ago

“Rapiditate,corectitudine”

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(Ro-ux) - Posted 1 year ago

“Double check if the e-mail of the subscriber is correct because someone else is using my address and I never signed up for this service”

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(It-ux) - Posted 1 year ago

“Nu mi s-a rezolvat problema deja de un an și ceva”

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(Ro-ux) - Posted 1 year ago

Dragă Tatiana Chirtoacă, Vă înțelegem frustrarea. Am dori să vă oferim un anumit context cu privire la cazul dvs. Ne pare rău să auzim despre această situație nefericită și, după investigarea amănunțită a cazului dumneavoastră, confirmăm că zborul W4-3553 TSR-FCO din data de 24 mai 2023 a fost întârziat ca urmare a atacului păsărilor. Înțelegem inconvenientele, însă, în conformitate cu Regulamentul european 261/2004, ne pare rău să vă informăm că nu vi se cuvine nicio compensație. Cazul dumneavoastră a fost închis la 29.05.2023. În consecință, v-am notificat prin e-mail. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 1 year ago

“Im comparison to what AirAdvisor claimed to achieve it is just a poor experience.”

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(De) - Posted 1 year ago

Dear Avdulla, We understand your frustration with the effort invested in your claim. We'd like to provide you with some context regarding the case. Please note that compensation amount, ticket cost refund, and extra cost refund are 3 different payments. According to the official guidelines: the flight was interrupted due to restrictions imposed by air traffic controllers. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. We are pleased to inform you that we have successfully negotiated a refund of EUR 109.94 for the ticket with the airline. The compensation was paid on 04.09.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“It has been over a month and I have not received any refund or infoation about my claim.”

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(En-ux) - Posted 1 year ago

Dear Jessica, We regret to inform you that we have to close your case. Regrettably, we are unable to pursue compensation as it does not apply in this situation. Official information indicates that your flight was disrupted due to adverse weather conditions https://www.wunderground.com/history/daily/EDDF/date/2024-7-29 Per the relevant legislation of EC 261/2004 Regulation, airlines are not obligated to provide compensation for disruptions beyond their control. While we regret not being able to assist you on this occasion, you may still submit claims for delayed or cancelled flights within the last THREE years. We hope you never encounter flight disruptions again, but please know that we are here to assist you if such circumstances arise in the future. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Unprofessional from a total of 600 euros I received only 200 euros , 400 euros went to Aur advisor”

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(Ro) - Posted 1 year ago

Dear Robert Florin Visan, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. We provide our services under the “No-Win-No-Fee” rule. Our success fee is 30% out of the collected sum at the pre-trial stage or 50% of sums collected in court or through external lawyers. As we have taken the case to court and our lawyer worked on it, the commission is 50%. Also, you can consult prices on the following link https://airadvisor.com/en/pricelist The flight distance was: 2051.57 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: EUR 250 for all flights of 1500 kilometres or less; EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; EUR 600 for all flights not falling under (a) or (b). So, in this case, the compensation is 400 EUR per passenger. (not 600 as mentioned in the review). So you received 200 EUR accordingly. The compensation was paid on 03.09.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“Demorei dias para conseguir submeter toda a documentação necessária. O processo de pedido não é claro. Não há qualquer suporte de info ou ajuda durante o processo. A plataforma valida que está tudo ok e depois começo a receber emails a dizer que faltam documentos. Documentos esses que já foram submetidos pela outra pessoa afectada. Penso que é obvio que se são duas pessoas afectadas não faz sentido pedirem a submissão das mesmas despesas para cada um dos passageiros. Além de tudo o que pedem não ser claro e as validações da plataforma não serem claras, quando chegamos ao processo de assinatura do documento ainda piora. Tentei assinar o documento em chrome e em safari com caneta e o sistema não aceita a caneta de forma nenhuma. A única forma de assinar o documento é com o dedo e em sistema Android. Como esperam que se assine um documento igual ao Cartão de Cidadão com o dedo? A minha avaliação mantém-se.”

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(Pt-ux) - Posted 1 year ago

Prezado Francisco Leite, Lamentamos saber de suas preocupações e queremos abordar as questões que você levantou. A companhia aérea aceita apenas reclamações criadas individualmente para cada passageiro (mesmo para crianças). De acordo com nossas regras, cada passageiro também deve criar uma reivindicação separada e carregar todos os documentos pessoais nela. É por isso que o cliente perguntou a mesma coisa duas vezes. Saiba que, quando o cliente inicia o processo de reivindicação em nossa plataforma, exigimos apenas alguns documentos básicos, como passaporte/identidade, passagem ou confirmação de reserva. No entanto, observe que a companhia aérea pode solicitar documentos adicionais e, nesse caso, teremos de solicitá-los ao cliente. Nesse caso, informamos os clientes e os orientamos em cada etapa do processo. Entendemos que pode ter havido um mal-entendido e pedimos desculpas por qualquer confusão. Nossa equipe está aqui para ajudar os passageiros a obter a compensação que merecem por direito. Se tiver outras dúvidas ou precisar de informações adicionais, não hesite em entrar em contato com nossa equipe de suporte ao cliente - info@airadvisor.com. Temos o compromisso de fornecer um serviço transparente e eficiente a todos os nossos clientes. Seu feedback é inestimável, pois nos ajuda a melhorar continuamente nossos serviços. Atenciosamente, Equipe AirAdvisor

Posted 1 year ago

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