Aircall Reviews

Name: Aircall
Rating: 4.56

4.6 Rating 539 Reviews

95 %

of reviewers recommend Aircall

Company Reviews

Metrics

4.6

Based on 539 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Great Service”

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Posted 5 years ago

“great service”

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Posted 5 years ago

“the quality of the call is sometimes not perfect but i am sure you will work on it to make it better ! :-)”

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Posted 5 years ago

“I like the concept of Aircall and the flexibility that it gives you for taking, transfering and accepting calls. The UI is very good here. Something they have to improve on is the quality of they calls - I keep getting delays (tried with several internet connections)”

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Posted 5 years ago

“It's easy to use and I like the SF plugin”

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Posted 5 years ago

“This app is really great”

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Posted 5 years ago

“i like this application.”

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Posted 5 years ago

“it's nice ! :)”

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Posted 5 years ago

“Great SaaS product. Easy to set up. Would definitely recommend!”

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Posted 5 years ago

“No issues at all and sound quality have been improved.”

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Posted 5 years ago

“I have had quite a lot of issues with the quality of sound when using Aircall. I have also had a lot of problems when there are 3 people on a call at once where it cuts out, hangs up or has a lot of sound issues etc. When it's 1 on 1 it's better but the quality could improve.”

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Posted 5 years ago

“Works fantastic. The automatic recording of sales calls and seamless integration with Salesforce is phenomenal.”

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Posted 5 years ago

“Aircall has always been a convenient and easy-to-use system with a clean, intuitive interface. The only thing it is missing i wish it had was some kind of integrating texting service.”

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Posted 5 years ago

“Super ce téléphone, super ...”

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Posted 5 years ago

“I like your solution very much but the calls sometimes don't complete, mute or end for no reason. I recommend your product though with these caveats that could be better.”

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Posted 5 years ago

“Our support team used to track calls on a shared excel spreadsheet. Aircall's tracking and Tag feature have eliminated the need to have separate reports. Also the included call recording feature has been helpful to review customer issues.”

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Posted 5 years ago

“A great app-system for calling and receiving calls for business and personal. Very stable, good key features to follow up on lost calls. I greatly support the use in my office.”

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Posted 5 years ago

“Very easy to manage lots of users, and easy to organize your phone tree, transfer calls, etc. We struggle sometimes with an audible lag, but generally there are no issues.”

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Posted 5 years ago

“Professional help to implement the solution. Features are helpful if you drive a sales challenge and want to monitore mode.”

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Posted 5 years ago

“Aircall is a good, inexpensive solution for call center needs and covers most requirements. Integration to Salesforce is fairly easy and the default reports/dashboard is a good starting point for most businesses. User management and call-tree functionality is a little limited as an organization builds and faster and more complex call answer transitions are required to notify multiple free agents at same time versus a vertical call tree.”

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Posted 5 years ago

Aircall is rated 4.6 based on 539 reviews