Aircall Reviews

Name: Aircall
Rating: 4.56

4.6 Rating 539 Reviews

95 %

of reviewers recommend Aircall

Company Reviews

Metrics

4.6

Based on 539 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aircall has worked well for us, especially in the office environment. Call quality is good. Set up is easy and flexible, and we are able to transfer calls with no problem. Front integration makes it easy for us to comment on calls, as well as track and assign them. Quality and reliability on mobile devices is not as good, but just knocks it down one star.”

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Posted 4 years ago

“smart tool for analytical purposes”

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Posted 4 years ago

“Works well for our business needs - more stats about calls e.g. time per person, missed calls per person would be welcome”

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Posted 4 years ago

“Aircall is a very useful tool. I had a problem with my Aircall and the team were supportive and helpful in resolving the issue, which is now solved. Thanks!”

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Posted 4 years ago

“I work daily with Aircall and the quality of the calls is usually good.”

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Posted 4 years ago

“Overall I like it - also the new dashboard to check stats is very useful. Customer service is reactive and easily reachable I would recommend this app”

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Posted 4 years ago

“Very useful tool! With many useful features to save your contacts, forward calls and many more. The only thing I would like to improve, in my personal experience using it, would be the sound quality, but sometimes is also a signal problem from the person that I'm calling.”

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Posted 4 years ago

“Very simple interface, good functionality, and stat recording. Would recommend for others.”

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Posted 4 years ago

“Aircall is a very practical and simple tool. However, I think improvements could be made in the interface. I find that it doesn't sort my calls well, the filters are not practical to set up. And sometimes the connectivity (call logging) does not work well with my CRM.”

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Posted 4 years ago

“Très pratique”

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Posted 4 years ago

“I enjoy using Aircall at work. It's user friendly, aesthetically pleasing and you can see all your missed calls and voicemails and deal with these easily.”

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Posted 4 years ago

“Aircall as a product and service is great. The features included as standard as second to none, API is powerful and the list of integrations is ever growing. Where Aircall lacks is support and communication”

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Posted 4 years ago

“Super fonctionnalité, j'adore, encore quelques bug de relevés.”

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Posted 4 years ago

“Tb dans l'ensemble”

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Posted 4 years ago

“Quality of calls is always great, but sometimes bugs can happen and it can be kind of stressful because the "help center" is not that easy to find/join.”

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Posted 4 years ago

“Marche bien ! Quelques couacs par ci par là (1 par mois) Si appels non illimités : trop cher”

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Posted 4 years ago

“Aircall does what we need it to - it allows us to route calls to our team and leave a voicemail on and had generally a nice interface. The downsides are that we find the customer support sometimes not the strongest or most attentive, and we also find some really weird behaviour on the mobile app with ghost calls coming through when there's no one ringing!”

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Posted 4 years ago

“Great tool for communicating with customers - very easy to use! The only slight issue I have encountered with the Front integration, when you call someone they can't always hear you. You then have to reopen the App completely for it to work.”

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Posted 4 years ago

“Aircall is nice and simple. It's so good that it works on Chromebooks! The quality of calls has improved a lot over the Last year! Great work!”

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Posted 4 years ago

“This is a very handy and easy tool for calling customers and be reached by them. The bonus is the call registration which is perfect for as archives but the history is not easy to get access to with the app...”

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Posted 4 years ago

Aircall is rated 4.6 based on 539 reviews