Aircall Reviews

Name: Aircall
Rating: 4.56

4.6 Rating 539 Reviews

95 %

of reviewers recommend Aircall

Company Reviews

Metrics

4.6

Based on 539 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Good Quality of call and very easy to use”

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Posted 5 years ago

“It's easy to use functionality, I was able to connect to anyone across the globe.”

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Posted 5 years ago

“Excelente”

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Posted 5 years ago

“yes very good”

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Posted 5 years ago

“ircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important - Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle. - My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.”

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Posted 5 years ago

“good for the most part!”

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Posted 5 years ago

“I like that it's super easy to use for my daily calls, works seamlessly with SalesForce as well :)”

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Posted 5 years ago

“Aircall is a very intuitive and efficient app. I use it for work purposes as a recruiter, and it allows me to call several job applicants in a day. I love it!”

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Posted 5 years ago

“I love how easily you can forward a call, the line is always clear.”

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Posted 5 years ago

“Unfortunately and even though we've switch to a wire solution we still have minor quality issues. But overall functionnalities are simple and ergonomic, most of all i want to highlight the support Benjamin (Delille) is offering us. He's being reactive and very commiteed to answer all our questions”

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Posted 5 years ago

Thanks for your feedback and great to hear Benjamin is taking great care of you (he’s definitely one of our top Success Managers!). As per the minor call quality issues, it’s very important to be wired as you mention, but it’s not enough to guarantee constant optimal call quality: the only way is to implement an active QoS (Quality of Service) policy on your router to prioritise one part of your bandwidth for your calls. Without QoS, you always take the risks that your bandwidth gets sometimes saturated (peak hours with the whole office on the Internet downloading heavy files) leading to some quality issues. At Aircall, we recruited a team who has all the knowledge around optimising network for VOIP solutions and we’ll be more than happy to put you in touch to get those last minor issues solved :visage_légèrement_souriant:

Posted 5 years ago

“If you integrate a SMS system it will awesome”

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Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

“Aircall is now my life I love the variety of call tones”

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Posted 5 years ago

“Aircall is crucial to my day to day work as I make a lot of phone calls, it is great and easy to use. My only criticism is it would be great if it was easier to track and listen to particular calls that maybe happened a few weeks prior. not all calls are linked to our intercom system so sometimes it is difficult. other than that I love it :)”

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Posted 5 years ago

“Too many hiccups on a daily basis”

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Posted 5 years ago

“Great tool to work with, calling around the world. Excellent connection and easy to use!”

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Posted 5 years ago

“Very easy to use. Long gap between clicking "answer" button and call actually connecting.”

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Posted 5 years ago

“I'm happy with Aircall!”

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Posted 5 years ago

“Really easy to use”

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Posted 5 years ago

Aircall is rated 4.6 based on 539 reviews