Aircall Reviews

Name: Aircall
Rating: 4.56

4.6 Rating 539 Reviews

95 %

of reviewers recommend Aircall

Company Reviews

Metrics

4.6

Based on 539 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aircall is very good for the most part - a lot of calls have poor sound quality, but I don't know if that is on the callers end, or if it has something to do with our internet connection.”

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Posted 5 years ago

“The line is generally good, no echos or line cuts. Minor issues when transferring calls - no sound or message if the other person is on another call or away from the desk. Also when clients ring my direct line and I am not avail to take the call, the call is not transferred to the rest of the team (after a couple of 2 rings), so the call is lost. The mobile app is good and helps staff working from home. Contacts list is very good too to quickly call clients. .”

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Posted 5 years ago

“It has a wonderful integration with our CRM and makes things easy to update in real time. Really enjoy!”

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Posted 5 years ago

“Generally Aircall is really great, however there are some times when it randomly shuts down or doesn't work and needs to be restarted. this might be our collection but sometimes the phone is ringing but it doesn't show up on my computer.”

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Posted 5 years ago

“very good AIRCALL”

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Posted 5 years ago

“Très pratique et intuitif Parfois quelques coupures lors des calls”

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Posted 5 years ago

“I've worked with Aircall for several years and I love how the product has evolved, it has helped us to maintain steady workflows and provide flexibility for our teams to work anywhere they are. Lately I've been perceiving some latency on wifi calls.”

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Posted 5 years ago

“Great Service”

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Posted 5 years ago

“the quality of the call is sometimes not perfect but i am sure you will work on it to make it better ! :-)”

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Posted 5 years ago

“I like the concept of Aircall and the flexibility that it gives you for taking, transfering and accepting calls. The UI is very good here. Something they have to improve on is the quality of they calls - I keep getting delays (tried with several internet connections)”

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Posted 5 years ago

“It's easy to use and I like the SF plugin”

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Posted 5 years ago

“This app is really great”

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Posted 5 years ago

“Aircall has always been a convenient and easy-to-use system with a clean, intuitive interface. The only thing it is missing i wish it had was some kind of integrating texting service.”

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Posted 5 years ago

“I like your solution very much but the calls sometimes don't complete, mute or end for no reason. I recommend your product though with these caveats that could be better.”

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Posted 5 years ago

“Our support team used to track calls on a shared excel spreadsheet. Aircall's tracking and Tag feature have eliminated the need to have separate reports. Also the included call recording feature has been helpful to review customer issues.”

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Posted 5 years ago

“Very easy to manage lots of users, and easy to organize your phone tree, transfer calls, etc. We struggle sometimes with an audible lag, but generally there are no issues.”

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Posted 5 years ago

“Aircall is a good, inexpensive solution for call center needs and covers most requirements. Integration to Salesforce is fairly easy and the default reports/dashboard is a good starting point for most businesses. User management and call-tree functionality is a little limited as an organization builds and faster and more complex call answer transitions are required to notify multiple free agents at same time versus a vertical call tree.”

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Posted 5 years ago

“It's easy to use. No problems with connections. Highly recommend it”

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Posted 5 years ago

“Pretty good quality. Have had calls drop but overall generally satisfied with service.”

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Posted 5 years ago

“Aircall is an effective program and works well to manage and sort the calls for the company that I work for, but at times, it freezes on our devices. We also have some issues with our missed call stats not being accurate, and have had to talk to reps on several occasions.”

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Posted 5 years ago

Aircall is rated 4.6 based on 539 reviews