Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,367 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient customer service”

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Posted 2 weeks ago

“Overpacked bus from terminal 2. Bus was already practically full when it arrived to pick us up. Paid for 2 adults and 2 kids but kids had to sit on our laps as no seats were available. Unsafe and unprofessional, staff noticed and didn’t care.”

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Posted 2 weeks ago

“A nightmare,yesterday started from cork at te 11:00 am, the bus brokedown on the highway. Another bus came to pick us but with for eleven passengers... the other bus came to pick up us arrived at the 16:30 at the airport in dublin. End of the story: they made me miss the flight. All this story made me spend other 320 € and take another flight today. I wish to aircoach the worst.”

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Posted 3 weeks ago

“Unfortunately our experience was not a good one. We showed up at the right terminal, right time, got QR codes scanned and bus driver confirmed all was good; but then was driven 2 hours in the wrong direction! After this they provided no compensation or refund. Ended up costing us 3x more. Very disappointed”

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Posted 3 weeks ago

“Horrible service. Strongly discourage to utilise it. The bus driver saw me waiting under the pouring rain and with a booked ticket did not stop to pick me up.”

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Posted 3 weeks ago

“I love this service. It is so handy and also cost effective. Thank you.”

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Posted 3 weeks ago

“We had booked an airport bus, but the bus left without waiting for us that day because it ran earlier than its scheduled departure time. As a result of the investigation, we were refunded, but we wasted our money on a taxi. Since the Aircoach should know in advance the information of customers who have made reservations, we believe it is a natural response to wait for customers until the scheduled departure time. We hope that the quality of service will be improved in the future.”

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Posted 3 weeks ago

“Scam of a company, I will never use them again. The bus drove 20-30 minutes ahead of its schedule despite me booking it weeks before. I was able to go to a stop that I thought I could beat it thanks to my partner's car. I met people waiting for 30 min there and the bus was already ahead of that stop. We had to take a cab not to miss our flights. I asked for a refund since they didn't deliver the service I paid for. They said I do not have the right. It is the definition of a scam.”

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Posted 3 weeks ago

“I got a air coach bus from belfast return ticket and the driver told me it was 30 Euro and when I checked my account the next day I was charged 30.04 Euro.When I called them the person on the phone told me there was nothing he could do so they can just Rob you and get away with it this is not good enough in this day and age”

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Posted 3 weeks ago

“I am currently on a bus to airport that has pulled up just before the Port Tunnel. It appears that the tunnel was delayed in reopening but your drivers should be briefed and ready to take alternative routes if the tunnel doesn’t open in time. People are going to miss flights because the driver just pulled up. I would expect much better route and contingency planning from a transport company.”

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Posted 3 weeks ago

“Coach cancelled so I rebooked into a later one. Arrived at the terminal only to be told (without any communication from Aircoach) that my rebooked coach was cancelled and the original coach did run. Staff member said it was really poor form and lack of communication from Aircoach, I 100% agree. Shambles of a service.”

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Posted 3 weeks ago

“Excellent turn around on refund! Customer care was excellent”

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Posted 3 weeks ago

“Didn’t provide refund despite providing no service.”

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Posted 3 weeks ago

“Very Happy”

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Posted 3 weeks ago

“my coach ticket was cancelled, and when I went to book another ticket, the price had increased. Spoke to Helpline and they not only rebooked a new ticket but honoured the original price I had paid for the cancelled service. Fast, efficient and very helpful. Thank you.”

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Posted 3 weeks ago

“Route to a refund was perfectly smooth , thanks . Staff member was most efficient”

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Posted 3 weeks ago

“bus got cancelled”

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Posted 3 weeks ago

“The service was great. The bus came and departed swiftly. The bus itself was modern and comfortable. The journey was quite fast. All round I was very happy with the experience. Thank you Aircoach.”

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Posted 3 weeks ago

“Had an unfortunate situation where I had to cancel a holiday at short notice due to a medical emergency. I needed to obtain documents in to provide to the travel insurance company, Ryan couldn’t have been more helpful. After a phone call and multiple emails, everything was sorted. Definitely one of the best customer service experiences that I’ve had.”

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Posted 3 weeks ago

“Driver always leaves the bus stop earlier than the departure time . It's very unpleasant for those who need transportation :(”

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Posted 3 weeks ago

Aircoach is rated 4.1 based on 18,367 reviews