Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.47

4.5 Rating 403 Reviews

87 %

of reviewers recommend Airconditioning Online

4.5

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the wrong thing, promptly received a phone call that something didn't look right refunded my money and directed me to what I was actually looking to buy 10/10”

Helpful Report

Posted 3 years ago

“Good job ,efficient”

Helpful Report

Posted 3 years ago

“Excellent customer service, telephone consultants assisted me with choosing the right choice for area.”

Helpful Report

Posted 3 years ago

“THE HEATER/COOLER IS FINE, HOWEVER THE CUSTOMER SERVICE NOT SO FINE. I WAS ASTONDED THAT YOU ONLY LEAVE ITEMS AT GROUND LEVEL! AND CHARGE EXTRA FOR DELIVERY ONLY TO THE DOOR, NOT INSIDE UNITS, LIKE MINE SITUATED ON HIGHER LEVELS OTHER THAN GROUND. JOHNNY, WHO DELIVERED MY HEATER/COOLER DISPLAYED EXCELLENT CUSTOMER SERVIC,WENT THE EXTRA MILE,I'M GRATEFUL TO HIM MAYBE LOOK AT YOUR CUSTOMER SERVICE PROCESSESS AND PROCEDURES, COSTS ETC.”

Helpful Report

Posted 3 years ago

“Excellent help with order and assuring/confirming delivery. Great prices - best I found. Kept me up to date with supplier issue for one unit.”

Helpful Report

Posted 3 years ago

“Fantastic company to deal with, best on-line purchase experience ever. I purchased a $12k roof top package unit, needed addition tech data which Aircoditioning Online sourced and supplied supa fast. They provided the best price available for the unit then, the best price for delivery. Their quotation was prompt and precise. The on-line transaction was easy and quick with accurate paperwork. Then to top it all off it was delivered to Canberra two days later by a top delivery bloke. Highly recommend this Company. Chris in Canberra.”

Helpful Report

Posted 3 years ago

“Very easy people to deal with and great helpful advice”

Helpful Report

Posted 3 years ago

“The staff was helpful”

Helpful Report

Posted 3 years ago

“I bought an Toshiba split system from Airconditioning Online. It was delivered carefully and on time. I paid a deposit toward installation, but I found my own "local bloke" to do the job. The deposit was refunded quickly, with no questions asked”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Purchased two Mitsubishi Heat Recovery Ventilators. The ordering and paying side was excellent but the delivery (rural) was confused. Tracking of the delivery was hit and miss, having to be home for three days with no word of a delivery time or date and they turned up early one morning when we wern't expecting it - luckily we were at home that morning. Very happy with the product though. You need either a plan B (some place I can go to pick it up) or a tracking system that works. I got the impression the delivery service does not do tracking. Would use this service again - the admin side was good and delivered the correct thing.”

Helpful Report

Posted 3 years ago

“N/a::;:;;;:;;;;”

Helpful Report

Posted 3 years ago

“Excessive delivery charges quoted after we placed our order. Very disappointed with response to our queries regarding the freight. The overpriced delivery was then very slow to arrive.”

Helpful Report

Posted 3 years ago

“We were very happy with the service provided by Airconditioning Online. They initially picked up that I had inadvertently ordered the wrong type of unit for my needs, and through discussion we identified what I actually required. Price was very competitive and service very prompt and efficient.”

Helpful Report

Posted 3 years ago

“Got the product for a good price but. The unit came damaged and customer support was no help. We had a very very hard time getting into Air Conditioning online. They were extremely slow to respond. Delivery took ages and we had to apologise to the customer for delays. Controller did not come with the unit but Air Conditioning Online did send us a replacement one which was good.”

Helpful Report

Posted 3 years ago

“they were very good price and was happy with the air con - unit also very help loading unit in my vehicle”

Helpful Report

Posted 3 years ago

“Excellent unit, quiet inside and out. Perfect for the space.”

Helpful Report

Posted 3 years ago

“Martin was prompt & excellent communication- the price was competitive and advice really helped me. Would highly recommend”

Helpful Report

Posted 3 years ago

“Price was fair. Delivery on the air con was delayed”

Helpful Report

Posted 3 years ago

“Communication could've been a lot better. My emails were never answered. Overall they were punctual with notifying me on deliveries ect...”

Helpful Report

Posted 3 years ago

Airconditioning Online is rated 4.5 based on 403 reviews