Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.47

4.5 Rating 415 Reviews

87 %

of reviewers recommend Airconditioning Online

4.5

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

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“Very disappointed with the service I received, My unit was marked as In stock at the time of order, this turned out to be false. And was in fact on about a 2 month back order. I was told about it being on back order about 10 days after placing the order after I called them. The office was quite regularly impossible to contact by phone, email responses could take days. So overall disappointed”

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Posted 4 years ago

“Helpful and friendly service, Good products and quick delivery when in stock.”

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Posted 4 years ago

“Nice service Honest price paypal surcharge is passed on”

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Posted 4 years ago

“Great prices, friendly service and quick installation - we had to replace a broken AC system in the middle of a heatwave. We received the unit within a day, and installation in just over a week.”

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Posted 4 years ago

“From browsing the website to purchasing our new Actron Reverse Cycle air conditioner to install, we could not be happier. The team at Air Conditioning Online kept in contact and organised install with no fuss, and the install guys were awesome- they listened to my needs and delivered a nice neat install.”

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Posted 4 years ago

“Very helpful staff and at the right price.”

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Posted 4 years ago

“Very quick to install the airconditioning units & very efficient installers. I didn't get a guarantee form to fill out & a receipt to say I had paid in full.”

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Posted 4 years ago

“They had a great price for the Daikin ducted AC system we were after and their quote for supply and installation was $$$ cheaper than anyone else! And Davis the AC installer did a fantastic job!!”

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Posted 4 years ago

“Not very good service. The wrong size was sent for the first time. Sending the wrong model the second time wasted my time and I needed to arrange an electrician again and again.”

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Posted 4 years ago

“Great price which beat local business prices. Easy to order on well designed website. Good communication by staff, very prompt attention to customer enqueries. Only issue is, you don't get a proper receipt after payment is made showing payment was made with a zero balance owing.”

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Posted 4 years ago

“Very competitive pricing - easy to order and arrived within 8 days. Tracking of the item would help as I was wondering when it was going to be delivered after fours days with no communication..”

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Posted 4 years ago

“Airconditioning Online were fantastic. They were punctual and efficient; gave helpful advice; a quote and got the job done as agreed. The team were polite, thoughtful and tidy. Love the quiet airconditioning and now looking forward to January. Thank you”

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Posted 4 years ago

“Airconditioning Online reliably provided the service of retailing a split system air-conditioner. They arranged a rescheduling of their advised delivery date to suit my needs. There was adequate communication during the process by email and phone. Delivery was made by a team who delivery exclusively for the air conditioner supplier (Samsung) and they were friendly and obliging in placing the unit where I wanted it.”

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Posted 4 years ago

“Horrible experience. I purchased two units and the seller sent me the wrong control panels for both units. Now taking legal action as the seller denies any responsibility on the basis that the 'packaging', i.e. labels on the boxes were corrected, though the seller recognises sending me the parts that are not consistent with the manufacture specifications. Now I have the air con not functioning and the seller refuses to resolve the issue by replacing by the correct parts. Terrible experience. Do not recommend to any one. To also mention that this is is the third time that I bought from this seller from my recollection. In all previous case I had to face the same issue: Bought 2 air con units and one or both of them is not available and the seller offer them 'an old model' for the price of the latest model. Though as per the seller website it is in stock. Buyers be aware of this online seller. I would give less than one star if I could. In addition, the seller despite promoting have the product in stock..take ages to deliver. And worst in this last purchase given that the seller delivered the wrong product (control panels for two air con units) and refuses to replace for the correct ones.”

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Posted 4 years ago

“The sale was efficient and had no problems. HOWEVER, when it was time to "click and collect" the item from the warehouse. I was already on my way (hour drive) when suddenly was sent email to say was at the second warehouse which was a further 45 mins. Or I could wait for it to go to the main warehouse which would be 1-10 business days”

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Posted 4 years ago

“Fantastic and easy to deal with would highly recommend”

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Posted 4 years ago

“Not sure how anyone can order online an item and then for them to tell you that the item is out of stock. I think ACCC call that bait advertising!”

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Posted 4 years ago

“Good communication and support throughout. Could not use an overseas credit card which was a disappointment but otherwise a good experience.”

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Posted 4 years ago

“Brilliant price - good communication and prompt delivery”

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Posted 4 years ago

“Expensive delivery fees, but product delivered as requested and in good order.”

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Posted 4 years ago

Airconditioning Online is rated 4.5 based on 415 reviews