Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.48

4.5 Rating 411 Reviews

88 %

of reviewers recommend Airconditioning Online

4.5

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“accidently ordered only half the unit, team advised this and made it easy to credit payment to the complete system I needed. Item was not available locally so took a while to deliver to the courier warehouse, delivery charges were too high compared to the cost of the system”

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Posted 3 weeks ago

“minor shipping damage to the compressor unit corner”

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Posted 3 months ago

Thank you for your feedback and for rating us 4 stars. We appreciate you bringing the minor shipping damage to the compressor unit corner to our attention. We sincerely apologize for the inconvenience caused and will ensure this is addressed promptly to prevent similar issues in the future. Please let us know if the damage has affected the unit's functionality or if there’s anything we can assist with further. Your satisfaction is important to us, and we’re committed to improving our service. Thank you.

Posted 3 months ago

“These guys were the only plae in Australisia that I could find to purchase a wifi attachment for my heat pump and they delivered to NZ. Yay.”

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Posted 3 months ago

“pick up seamless”

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Posted 3 months ago

“Excellent service & quick delivery”

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Posted 4 months ago

“Airconditioning online has a very extensive and broad range of brands, many different models and types of air conditioners. It’s a great place to shop and buy an air conditioner if you know what you want. It’s a very good website with easy to navigate features. We purchased our air conditioner and it was ready for pickup in two days from when we paid in full. Thanks to the website we got the best aircon deal ever, the best unit at the best price available.”

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Posted 5 months ago

Hello, Rob. Thank you so much for your wonderful review. We're thrilled to hear that you had such a positive experience with our wide selection of air conditioners and found the website easy to navigate. We truly appreciate your support and look forward to serving you again in the future.

Posted 5 months ago

“Service support was good, very helpful with providing assistance. Freight a bit expensive, overall would use again”

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Posted 10 months ago

Hello, Simon, Thank you for your feedback. We're glad to hear that you found our service support helpful. We'll take note of your comment about freight costs and work to improve in that area. We look forward to serving you again in the future.

Posted 10 months ago

“Good company to deal with, helpful”

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Posted 1 year ago

“Airconditioning-Online were very efficient in handling my order and any subsequent enquiries. After delivery of my unit, the installation was carried out in an orderly and tidy manner. I commend their efforts to satisfy .”

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Posted 1 year ago

“Purchase two units not installed due to Christmas break and contract holidays. Insulated pipe 20 m delivered within the week however units delivered about 12 days later. Service from aircon online very good, good experience and helpful advice”

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Posted 1 year ago

“improve you communication, you look like a scammers, no info for days”

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Posted 1 year ago

“I picked up in the warehouse in Brisbane myself very friendly staff”

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Posted 1 year ago

“The item arrived in sound condition being carefully packed. Delivery was a little slower than I expected but received on time. The item has fulfilled it's function very adequately. I am a satisfied customer. Mini thanks.”

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Posted 1 year ago

“Great Service quick delivery.”

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Posted 1 year ago

“Was Ok, but not as perfect as I thought, Took longer then expected to process and certainly a lot longer to freight which I paid extra for.”

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Posted 1 year ago

“I was very happy with how Airconditioning online handle my enquiry and order”

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Posted 1 year ago

“Prompt service with excellent after sales contact”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with us. Your feedback helps us to improve service for everyone. Again, thank you very much for your order and have a nice day!

Posted 1 year ago

“Very easy to deal with, great customer service to and delivered the product very quickly.”

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Posted 1 year ago

Hi Jason, thank you very much for your sharing your experiece with us. Your review made our day! Our whole team really works hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thank you again and we hope to serve you again soon.

Posted 1 year ago

“Great service, and delivered when promised. Thank you”

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Posted 1 year ago

Thank you very much for sharing your positive experience with us. We put in the work to keep you and all of our clients happy. We hope to see you again. Take care.

Posted 1 year ago

“Very pleased with new system works a lot better”

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Posted 1 year ago

Hello Debbie, Thank you very much for your feedback. We are so happy that you are happy with your purchase. We are grateful that we had the opportunity to serve you. Thank you again and Stay safe.

Posted 1 year ago

Airconditioning Online is rated 4.5 based on 411 reviews