“The automated machines for check-in and out take longer than a staffed counter. No doubt they are cheaper, but I found the check-in screens were difficult to operate (the touch screens are hardly of Apple standard) and when I returned, there were two long lines of frustrated customers waiting for their keys. The machine had failed to find two sets of keys and the attendants had to open up the box. Every customer was laughing at your technology. I don't mind a bit of automation but it has to improve the customer experience and on the evidence, it hasn't. The price, on the other hand, was great.”
“On a couple of occasions that barrier has not recognised my reg, but this was easily rectified by pressing the help button and giving my booking ref number.”
