“It has been my pleasure to have met Rex Murphy of Air Purifiers and Cleaners via telephone. Rex is extremely knowledgeable and professional. For 45+ years I have painted for a living, I am a professional artist. Having developed an allergic reaction to the toxins in my paints and fearing my career was at it's end, I shared all this with Rex and he was all in to help me select and put the best equipment in my studio and home. He continues to supply what I need after many years and I am so grateful. Plus, my career is thriving! I also have 6 cats and the filters have made a huge difference. Thank you Rex, Vie Dunn-Harr”
“Great site, great products, great prices and great service. I could not be happier with Air Purifier and the assistance I received. With everything going on it is understand that a top rated air purifier would not ship for a few weeks after it is ordered. When I emailed to check on the status I received a prompt response with an update and my unit arrive when they said it would, with the UV bulb, which I thought I was going to have to wait for, so that was great surprise! Thank you”
“Rest assured that you will receive well informed shipping, information ,excellent packing, and quality products from a dedicated and friendly staff. Highly recommend.
Purifier is a top quality product that does everything that it
Is rated to perform....extremely pleased.”
“I like the air purifier! Just knowing I'm breathing cleaner air makes me happy. It also helps cool my room, much appreciated during heat waves! I took one star off because I have to buy an expensive filter every year.”
“I cut a lot of plywood and for that the filters are sub par. They clogged up pretty quickly. The combined filter is not manufactured the best. They pack it well during shipping but the metal is usually bent in some way or the metal rivets interfere and do not allow the pre- filters to be inserted or removed easily. I have a cyclone unit and a matte filter on top of the pre-filter and the hepa filter and I still need a mask and proper ventilation in order to use the unit for production use. Filters are very pricey to replace and It I wait for Bofa unit light to tell me the filters are getting clogged then it’s already to late. At that point. You might as replace all the filters at once.”
“I could not be more satisfied to work with this company. My contact is Rex, and it impresses me each time I reach out to him as he is always knowledgeable about his products, how they operate, and keeps me in mind at all times to help with decisions.
It is very rare these days for me to have this positive of an experience with a company and their personnel, but I am thankful for their team and Rex in general. Made my experience.”
“Tried calling and left messages on the site along with emailing. No response so I guess we will have to contest credit card charge. Only received the lights and no filters.”
Hello Robert,
Yes sir, we have had some phone issues, and as we discussed the order was entered incorrectly and we're getting those filters moving, RGA
Issued for the incorrect items sent. Should have tracking for you
In the next day or so.
“Like the other more recent reviews i have tried every form of communication and have not received any response about my order i placed back on March 23rd.”
“Dear Mr. Z. thank you for the follow up on the status of my order. On this time and days with all these uncertain health pandemic I put myself in your shoes, your company give fantastic prices and in top you have to deal with unhappy customers. We all have bad days and good days but your feedback clearly explains the situation and made me re-evaluate and wanted make up and make it a good day from me, one of your many customers. Thank you for your follow up and customer service and wish you and your company lots of success during this difficult time and keep up the good work we all are in the "Same Boat". I will continue ordering your products and recommend everyone to do the same. As a customer your response was "Golden" and important to me. Jorge Viscal”
“I called and left a voice message and left my cell phone number and after a few day of not getting any response I called again and received a mailbox full message. I then sent a message from the website two days later and up to now I have received no response. It might be they are overwhelm with the current health situation, I hope they respond because I can use this filter but if they do not respond in the next day I will have to contact my Credit card company to get my money back.”
Hi Jorge,
We sincerely apologize for the lack of communication. Yes, we have a had a few days where we were overloaded and had a phone issue that was saying our mailbox was full, etc. This is has now been corrected. Rest assured we will look into your order and respond asap. Contact us any time at 800-701-2513 and we'll get back to you within 24 hrs.
“Like other reviews. Ordered 2 weeks ago. No tracking number. Called left message on voicemail. No return call after 4 days. Seems like a scam. I have gone to my bank to reverse the credit card change.”
Hello, CC,
As mentioned in other review replies, we had a phone issue which has been corrected and yes we have been overwhelmed for a few days. Most units ship direct from the manufacturer and we send those tracking numbers as soon as we receive them. So definitely not a scam, sorry it seemed that way to you. Please feel free to call us again at 800-701-2513 and we'll help any way we can, refund your card if need be.
Posted 4 years ago
Also--many manufacturers have delays right now getting parts which has caused a few delays in shipping, tracking, etc.
