“I had not idea what I needed. Sent in the specs on my machine and Rex jumped in and help me figure it out. They had my filters in stock and Got them out same day! Way to hustle guys!”
“So far its working great. I ordered this with expectations of receiving it in 2 weeks as it told us we would. I finally received over a month later. I had a guy emailing me back and forth, his name was Rex. He was very patient with me and explained the situation to me. I appreciate him in everyway because of his explanation and courtesy. Thank you Rex!”
“I was charged for an airpurifier on 9/24. Have tried to contact by both phone and email. No delivery and no response. Disappointed and very concerned.”
Hello! Since we ship direct from the manufacturer, we have to wait to receive the tracking from them and we pass on to you the minute we see it. Can you please let us know your name or order number and I'll find out what's going on, send you tracking if I have it?
Posted 4 years ago
Looks like it's been delivered! https://www.ups.com/track?loc=null&tracknum=1Z83W0V80331900718&requester=WT/trackdetails Will send to your email as well. Sorry for the delayed tracking; with most air purifier manufacturers being delay due to extreme volume, sometimes they are late sending tracking, too. Email us at support@airpurifiersandcleaners.com if you have any other questions or concerns. REX Sales Manager
“I ordered an air purifier almost a month ago and have still not received it, with very little updates.
When I emailed, I was given a non-active tracking number. It says the label was created Sep 28th, but it has not yet shipped. I'm really concerned with the credibility of this business and that I've just lost $330.”
Hello! We ship direct from the manufacturer who has been severely overloaded and so has your local UPS center, which is delaying pickups as well. I am so sorry, but we have no control over when they are able to ship, but we do send tracking as soon as we receive it from the manufacturer. That said, let me look into your order and see what I can find for you. REX Sales Manager
“I had a wonderful experience with AirPurifierSandCleaners.com. The owner Rex was the most attentive person I have placed an order with, doing his best to provide me with updates and my air purifier amid Covid and the California wildfires. I believe I was able to get my unit in the quickest time frame possible. It was in perfect condition upon arrival. It truthfully wasn’t two day delivery, but considering the circumstances it was operating during the smoky skies, not after they were clear. I was more than pleased with my experience.”
Hi Ruby
Your order will be there tomorrow :
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405510202079494571512
We apologize for the delay; we had partnered with a company to ship these and were told it had shipped, but did not. They totally dropped the ball on us :/ and we are no longer working with them. if you have any other concerns or questions please email us at support@airpurifiersandcleaners.com
Posted 4 years ago
So glad this finally delivered, and sorry for delays:
Tracking link:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405510202079494571512
“Rex returned our emails promptly in both a professional and friendly manner. He went beyond the normal corporate shield by recommending courses of action for us as we were tied up in this California fire mess. I would never think to buy the products they offer elsewhere. Thanks so much.”
“I ordered a Hepa air purifier for my dental office at the peak of Covid in NY. The customer service is outstanding. And the prices were very reasonable for a great product.”
“3 yrs ago I called and spoke to numerous companys as to what I needed to install in my as ventilation ductwork re UV. No one attempted to explain the workings of it until I called here. Explained watts needed, useful life of the bulbs, best location placement and more. I just received more replacement bulbs and felt I needed to tell about them and the difference in the "air" flowing in my home, big noticeable difference from the first. Bulbs on the way as soon as I call. A-1 service”
“We have never, and I mean never encountered more reputable, service oriented personnel in our lives. They go way above and beyond in standing behind their products, and we are very grateful for the kind of support one very rarely encounters in the overall market.”
“I didn't give it a 5 because we've only had them for a short time. They are very quiet and I do believe they are doing a good job of filtering the air.”
