Name: Airydress
Rating: 2.19

“Will never purchase from this supplier again. What a waste of money, wish I had read the reviews before purchasing. Both dresses had the print as described but looked nothing like the picture, looked like sacks and really thin.”

Helpful Report

Posted 3 years ago

Hi Margaret Butler, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Reviews

Posted 3 years ago

“I bought 2 items from Airydress totalling $52.00 The items were delivered and I could not believe how cheap and nasty they were. The items were certainly not true to their advertised photographs. Of course I returned them and taking all postage costs into account my refund was $23 Would not recommend the use of this site.”

Helpful Report

Posted 3 years ago

Hi Todd, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I am writing to amend my recent review of one star to four stars. I finally heard from the company and my refund was processed. They were very helpful.”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID!!!Bought two dresses in June for the summer. Was absolutely horrified at the sheer cheapness of the quality. One dress was described as linen and when it arrived it was think cheap polyester and hideous. The second dress described as a maxi flowy dress was only calf length and I am a petite 5’3 woman. When I went to return the dresses I was being charged for the return plus money was being deducted off the refund amount even though it was their fault for misleading the customer and putting false description. Worst place to buy !!”

Helpful Report

Posted 3 years ago

Hi Marian, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“i do not remember receiving a tracking #nor have i received order #036806507901”

Helpful Report

Posted 3 years ago

Hi dolores f hulse, Sorry to hear that you haven't received the order. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. You can also track the order information here: https://www.airydress.com/en/track-info.html or log in your account and check the status in "My Orders". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Airydress

Posted 3 years ago

“Don't waste your money. Product looks nothing like advertised photo. Material so thin and see through it is unwearable. Belt arrived damaged. Cheap and nasty disgusting clothing that belongs in the bin. Trying to contact support is also difficult, you get the run around. Still waiting on my refund.”

Helpful Report

Posted 3 years ago

Hello Amanda Coupland, Please take our sincerest apologies for all the problems you encountered. Please note that we are a company that is willing to take responsibility and help our clients when they have problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or send the email to service@airydress.com with the title "reviews + your order number". Our customer service team will take care of it promptly and find the best solution for you. Sincerely, Airydress

Posted 3 years ago

“I tried to return two items, for weeks, I was given the runaround, finally told that I would receive a return ticket in my email. Needless to say - it has never arrived. I had attempted to contact them through live chat, email and phone. I would not trust this company or their website.”

Helpful Report

Posted 3 years ago

Hi KR, For any question, you can easily reach us through: https://www. airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder. Or please send the email to service@airydres.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best Regards, Reviews

Posted 3 years ago

“I have ordered from Airydress a lot in recent months and am really happy with the experience. Their prices are very reasonable and they always have money off vouchers. Delivery is surprisingly fast too.”

Helpful Report

Posted 3 years ago

“I wasn’t happy about the dress I received but once I contact customer service I was really surprised how quickly they answered and resolved my problem . Really really happy return & refund service. I will try again next time as I am comfortable and assured that if it’s any problem with the garment I will get my money back in no time. Thanks for the prompt response”

Helpful Report

Posted 3 years ago

“My order was delivered in May 2021 the items were not good quality and returned in June 2021 my refund of $143.00 as of October 4, 2021 has not been returned. I am at my whits end I cannot reach customer service my emails are going through. I have returned your product please return my refund.”

Helpful Report

Posted 3 years ago

Hi, Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“i need to return one dress but the return label will not load or print. The dress is not as described;the pattern is not as described and the style is nothing like the picture shown.”

Helpful Report

Posted 3 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“As of today's date I have not gotten my REFUND of $43.42 returned to my DISCOVER CARD account. What you have done is allowed an employee use MY CARD to make a $1,544.00 from APPLE.COM THAT IS THEFT! PEOPLE, PLEASE DO NOT USE YOUR CRRDIT CARD TO PURCHASE FROM AIRYDRESS! You will see a large pirchsde on your card before the months end!!!! O have not YET gotten my refund and canceled my card so THEY CANT DO ANYMORE FRAUDULANT PURCHASES AT MY EXPENSE.”

Helpful Report

Posted 3 years ago

Hi SUSAN, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I placed an order received promptly however sizing didn't work and so far have been unable to return it. I sent them an email and have not even received a response. I don't think I'm going to get it either. Don't buy.”

Helpful Report

Posted 3 years ago

Hi Claudia , Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I ordered 3 dresses, all 3 were ill fitting and of very poor quality. I paid over £30 and decided to return them. Unfortunately I forgot to put one in the return package so still have it. I was refunded £6.81. What a rip off! I would recommend not buying anything from this site. The remaining dress is going into a charity bag.”

Helpful Report

Posted 3 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I ordered two pairs of shoes from the site and what I received was a pair of boots that don’t look like the photo on the site and I couldn’t even wear because the shape of the shoes was so deformed it wouldn’t even stay on my foot and they were very hard and uncomfortable. And the other pair (sandals) looked somewhat like the photo but had one less strap and the sole was thinner and they were also shaped weirdly and hard. I am quite disappointed and I emailed the customer service and they said they would give me my money back within 15 days of the email I received and said I would not have to return my shoes to them for reimbursement but I have yet to receive my money back and it has been months. Safe to say this is a scam. I wouldn’t recommend buying from this site.”

Helpful Report

Posted 3 years ago

Hi , Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I LOVE the designs, the dresses and the customer service. Until I washed the items a couple times (4) THEY PIL!!! Every dress I have bought from this place has faded and pilled after only a few washings. The descriptions ALL say Polyester, but some are a cotton blend that wares down fast!”

Helpful Report

Posted 3 years ago

Hi Mary , We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Order was delayed but when I realized customs etc. were involved understandable. I have placed one order product was amazing, beautiful chiffon print literally looks hand painted! However, found it to be a little snug so I would suggest ordering one size up if you like room.”

Helpful Report

Posted 3 years ago

“I made a purchase from them and had to return 3 of the items. Did not fit. I have been waiting over a month and still no refund. I will never but from them again. I kept one of the dresses but it is not the quality I expected.”

Helpful Report

Posted 3 years ago

Hi Patricia , Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I am surprised at the number of negative reviews. I have ordered several things, since finding Airy, and am very pleased with my purchases. Really sorry for the ones not pleased, and I hope they are compensated as they should be. YES, I AM A REAL CUSTOMER, FROM MARCELLUS NY.”

Helpful Report

Posted 3 years ago

“I was sent the wrong style of jeans, and a different material that was shown in the picture for a tunic. When you go to return the items, and you live in Canada, you have to pay the duty to mail out the items. It cost me $27!! The items together were worth maybe $45 or $50!! I don't think I will ever order from them again because of this. There are quite a few steps to the return process. I asked them for a prepaid label and they said "no." Too bad Amazon does not sell clothing on a wider scale!”

Helpful Report

Posted 3 years ago

Hi B Richards, We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Airydress Reviews