Name: Airydress
Rating: 2.19

“The quality is very poor and looks nothing like the pictures. I order.ordered several tops and I couldn't tell which was which on some of the items. I did receive my order timely and I sent them back and had my refund in 7 days. That part was good. Too bad the clothing is not what it appears.”

Helpful Report

Posted 3 years ago

Hi Frances, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“This company is a joke do not order any thing it's cheap made junk not anything like the pictures it's all to small or way to big I wish I had looked at reviews before I purchased anything was told I would get half of my money back haven't heard anything from them. The whole thing STINKS!!!”

Helpful Report

Posted 3 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I ordered a dress two days ago , got it, and it is beautiful, sorry to say I need the larger size it is beautiful, now need to get a hold of someone, good luck to me”

Helpful Report

Posted 3 years ago

“You lack trust and integrity! Refunds are not given, return labels can’t be printed as there is nowhere to click “PRINT” then your system crashes for refunds and you can’t get back in again. I’ve been trying for 2 days. You know you are bad although you pretend to care about your customers, you really don’t care, all you want is their money! Whatever you change your name to, you are a BIG CON WITH NO CONSCIENCE!”

Helpful Report

Posted 3 years ago

Hi Judy, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I am from South African. Have placed my order on 24 June 2021 and received my parcel this morning in my door step. 7 July 2021. You are using Buffalo International Logistics. Thank you for excellent service. I am happy with my item as well.”

Helpful Report

Posted 3 years ago

“I ordered on 19April 2021 and today it is 5 July 2021 and i still have not received my order. The clothes advertised are too good to be true. My money was deducted but not even a follow up is done since I lodged a complaint. You guys are not professionals..”

Helpful Report

Posted 3 years ago

Hi Siphiwe, We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.airydress.com/en/shipping-info.html). Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I just received my first blouse. After reading the reviews on here, I was very nervous 😓. But I am extremely happy with the size, color, material, and quality. I am now hopeful about my other purchases from Airydress!”

Helpful Report

Posted 3 years ago

“They don't let the return pages load and they have it pages in French. Clothing is so thin it is see through. Don't waste your money. Clothes dont look the same quality as on their website.”

Helpful Report

Posted 3 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I sent some items back on June 11th and still have not received a refund. You can't contact a live person nor can you enter the order number. I will never order anything else from this company.”

Helpful Report

Posted 3 years ago

Hi Lasonja , Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Can't check the status of my order, I've tried putting in my email, order number, and tracking number and absolutely nothing”

Helpful Report

Posted 3 years ago

Hi Sylvia , We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.airydress.com/en/shipping-info.html). Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Boy am I glad I read these reviews. Thanks for saving me a lot of aggravation!!!!”

Helpful Report

Posted 3 years ago

Hi Marleen , Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“The material on your clothing is absolutely terrible I've tried twice yo order and everything i have ordered feels like a cheaply made Halloween costume. The one thing I have actually worn ripped the first time I wore it. Nothing I was sent looked like the pictures I ordered a dress that was pictured with a hold metal band at the neck line and it came with a bright yellow piece of cloth. Total waste of money”

Helpful Report

Posted 3 years ago

Hi Joy, We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I ordered a dress. I am simply trying to track it. It says my email is invalid, but then that it already exists. I asked for an email in order to reset my password, but the links are bad. They are dead. I cannot get anywhere.”

Helpful Report

Posted 3 years ago

Hi Dana, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I'm not happy! I will be submitting a complaint to th BBB but seeing how you are in China it prb wont help. Figures anything coming from there is a scam. You should all be held accountable. Im no where near finish with you. You dont answer my countless emails. It pr went into a dead email server. Never again ordering on line. Such BS. I've learned my lesson and gave written off the 65.00 I spent.”

Helpful Report

Posted 3 years ago

“I recently wrote an unkind review because I was trying to return an item. All pages unavailable. They got back to me ASAP & have been very helpful”

Helpful Report

Posted 3 years ago

“Like so many people on here, I have been scammed also! You have had possession of the returned goods for 17 days now and I STILL HAVEN'T GOT MY REFUND! Your company is a SCAM and you are ripping people off! Your questions below: How easy was it to get a refund? I HAVEN'T HAD A REFUND!!! GIVE MY MONEY BACK! Your company won't last long with these bad reviews, look how many you have!!! What a joke, I am going to the BBB and don't bother sending me one of your b******t automatic replies either!!!”

Helpful Report

Posted 3 years ago

Hi, Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I did not look for low price, but just at something I needed urgently. I order two cardigans green an black. It came out that the material quality was bad and the size is much smaller than expected. I could not download the return able either and could not reach them by phone. It all goes to trash now.”

Helpful Report

Posted 3 years ago

Hi Alla, We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Made a purchase to airydress through Klarna and as you can see both companies are SCAMS My Purchase Casual Solid Tunic V-Neckline Shift Dress (1955607806) $10.99 Shipping $5.99 Insurance $0.99 Bonus -$1.60 Order total $6.98 Statement from Klarna The merchant refunded 9.39 but the overall purchase price was 16.37. Left a balance of 6.98 due. The 8.16 you paid 6.98 went to pay off the order and 1.20 was sent back. We would suggest contacting the merchant to see why they didn't refund the total amount of the order.”

Helpful Report

Posted 3 years ago

Hi Sarah , Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“My order was £10.87 , but you took £26.19 from my bank. When I pointed this out , and sent proof you said I had choen to pay by KVD , as though I would do that !!”

Helpful Report

Posted 3 years ago

Hi Mrs Cooper , Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“No order on account no despatch confirmation order delivered no notification can not return because order is not on account so will not take me to the return department can not get return address no emails answered £10.00 down”

Helpful Report

Posted 3 years ago

Hi Nicola , Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Airydress Reviews