Name: Airydress
Rating: 2.19

“I placed order for some cute "pictures" of items I saw - I was very disapointed when I finally got the items. Cheap - Cheap material - stiff - but afraid to wash because they may fall apart so I returned everything, on time with their label. Now a month later after they received the returned items (I have confirmation) still no refund. Multiple emails sent, got a ticket number and all I get the same generic response. My question is - WHERE IS MY MONEY?”

Helpful Report

Posted 3 years ago

Hi, Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Not a happy person I ordered a dress never recieved it since April. When.I.check the for the dress all they tell.me they are tracking the order. I am tired.playing wite it juat refund my money Aaliyah Smith.under her email. Bad service. Not happy I need my money back. My first and last order. SCAM!”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.airydress.com/en/shipping-info.html). Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Thanks for your email saying you will refund my money once I have replied to yours.strange that when I replied it comes back saying no reply,its fraud,your service is disgusting,I've searched the Net and you do not have a email address that I can use, I'm reporting you to the fraud squad”

Helpful Report

Posted 3 years ago

Hi Sandra, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“All of my clothes smelled like cigarette smoke! I sent everything back, and now it is taking forever to get my money back”

Helpful Report

Posted 3 years ago

Hi, Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Quality of clothes was horrible. Requested refund and returned clothes almost two months ago. They have basically stolen my money.”

Helpful Report

Posted 3 years ago

Hi Nicole , Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Rutrow...... I just love the pictures of all the cute tops and dresses on the site. I did place an order last week, so I'm not complaining on the product..yet. I'm fairly sure that will come in abouth 3 weeks, if I am in fact lucky enough to receive my order of 5 tops. What I do find strange is that I paid with my debit card, it cleared my bank immediately. Three days later I receive an email asking if I ever completed my payment. ??? WTF?? I went back to my bank, the debit had cleared my account as a "check with a check number" which was wierd. So today I look on my account and airydress charged my account 59 cents last night for a "transfer fee" which I have never heard of. I know now that when and "if" I do receive my order, it's going to be cheap, ugly and not fit, with no way to return, get a refund or anything. I am preparing myself, wishing I had read these reviews before making the purchase. I'm sorry this happened to all of you, and you can at least leave a review, contact the BBB or have an attorney send a letter if you can do that. Sounds like a tax write off for a donation to me. Sucks. Really wrong and they should be banned from the internet.”

Helpful Report

Posted 3 years ago

Hi Amy, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“One star is too much. Definitely won't use Airydress ever again. I was not satisfied with the jumpsuit I bought, so returned it the day after I took delivery. I have had to pay over half the cost of the item (due to price change, but no other explanation given by Airydress), plus the postage. So for an item I returned, I paid almost £11 (the item cost £14). DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

Hi Ann, We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“The dress that I received is nothing like the picture. Terrible material, cheaply made. Plus I had to pay import tax on top of courier fee!!!! South Africa.”

Helpful Report

Posted 3 years ago

Hi Diane, We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Need to return items. Your company is very sketchy. No available address for returns. No available ph # to talk to customer service. I am concerned I need to contact my local police that this company are scammers. Ordered 13 dresses. Description stated size fits as stated. I am a full figured woman. I ordered 2 xl which is what I wear. Everything too small. How do I return? How do I get a refund?”

Helpful Report

Posted 3 years ago

Hi, Please take our deepest apologies for all the problems you encountered. We didn't put the return address in public, since we have many return wareshouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I ordered from airydress, All the items I ordered from airydress. nothing was like what the pictures showed. Very poor quality clothing. I sent them all back. The company has blown me off and want even response back to me for my money refund. So this sorry company took the products and my money. Vicki Johnson”

Helpful Report

Posted 3 years ago

Hi Vicki, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I placed an order, when I rec'd it, my order wasn't correct, it didn't include a packing slip. I contacted them via email. I've requested several times to supply the order doc's, put nothing, I'm unable to get into my acct, they haven't helped either. I won't be ordering again.”

Helpful Report

Posted 3 years ago

Hi, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I read what was said about Airydress and judged them by that. When I received my order I was very pleased with the packaging and the quality of the dresses I purchased. I have friends wanting their online address. The only problem I have was not being able to contact them regarding status of my order. The price of the items was more than reasonable. I received them within a 3-week period. Very Satisfied Customer.”

Helpful Report

Posted 3 years ago

“Trousers are nothing like the photos on the website - poor quality and awful colours. Wish I had read reviews before ordering. As so many people have trouble returning items sp mine will go to charity so for Airycloth it is a win win situation. Disgraceful.”

Helpful Report

Posted 3 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I ordered from Cape Town, South Africa. They didn't tell me that I would have to pay landing charges in South Africa... NOW they expect me to pay these fees. FALSE ADVERTISING, I AM REPORTING THEM”

Helpful Report

Posted 3 years ago

Hi Diane, We are sorry to hear that you are charged for the import duty and tax. The customs policy varies from country to country. Customs pick packages randomly for inspection. Not all the packages will be charged for the extra duty fee. We appreciate your understanding that we have no control over it. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Took for ever to recieve it, I finally got it and it didn't fit, even though I went by chart and got it one size bigger. Clothing must be made by elfs. Was suppose to be a flowy dress and looked more like a blouse. Not the material I expected. Alot of home made clothing looked more professional than this item. I guess when you buy cheap you get cheap. Saying this in the nicest way possible. I would not recommend. Thank you”

Helpful Report

Posted 3 years ago

Hi Laura, It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better. You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Need to return items as none of them fit correctly and of very poor quality. Have not been able to print out a return label and cannot contact the company by phone, email or text as no one will answer your calls, texts, or emails. Horrible company to deal with. I don't know how a company can treat people this way. I would possibly considered ordering a different item or two but since I haven't been able to get a reply or refund I don't want to waste my time getting screwed again. Shame on these heartless people. I was just looking for clothing to take on a trip next year and thought if these worked out I would order from them again but not now and not ever again.”

Helpful Report

Posted 3 years ago

Hi Midge, Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Ordered 4 dresses, in larger sizes just to be on the safe side. All far too small. Returns are impossible and I have wasted £50. Can't contact them in any way, so disappointed 😡”

Helpful Report

Posted 3 years ago

Hi Mrs Angela, It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better. You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Sadly, I ordered some items from this site. I received the items, the quality is so poor, I want to return. I have completed the return process on their web site, and for days it has been processing. I just know I am NOT at all happy with the products or the service. I would NEVER recommend anyone shop at this site.”

Helpful Report

Posted 3 years ago

Hi MARGARET , We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Item received was nothing like the image. Colour was different, fabric was similar to a cheap fancy dress costume! Tried to arrange return, but according to the account, I have never ordered. Cannot get hold of anyone. Company seems to be selling poor quality clothing at low prices then making returns difficult so customers don't bother trying to return. I agree with a lot of the comments here I think this is a scam. Will be lodging a complaint with Trading Standards.”

Helpful Report

Posted 3 years ago

Hi Lisa , It is really a pity that the color doesn't meet your expectation. The color will not be exactly the same for different batches and the settings of the computer screen could also alter the color of the pictures shown on our website. We seek your understanding and apologize for this slight confusion. You can request to return or exchange the items for up to 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Hello, bought three dresses of the cheapest quality. Completely different than description. Sizes run very small. Waste of good money. Never buy again”

Helpful Report

Posted 3 years ago

Hi Lisa, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Airydress Reviews